Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,360 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,360 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 18th January 2025

Charles

Farrar & Tanner 5 star review on 15th January 2025

Steven

Farrar & Tanner 5 star review on 13th January 2025

Wayne

485

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic quality glass and customer service was second to none .👍 Thank you sooooo very much for all your help would definitely recommend this company 👍”

Helpful Report

Posted 1 year ago

Hi Jacqui, Thanks so much for your your kind words and recommendation, we really appreciate the feedback. Kind Regards, Jamie Customer Service

Posted 1 year ago

“order was due to be delivered by royal mail, we then received a note from royal mail to say sent back to farrar and tanner as not addressed correctly. we rang farrar and tanner and no problems they offered to send another item out immediately to the correct address without receiving the one back from royal mail. excellent service!”

Helpful Report

Posted 1 year ago

Hi Linda, Thank you for your 5-star review, My apologies for the issue with Royal Mail but I'm glad to see that we were able to resolve this for you. Kind Regards, Jamie Customer Service

Posted 1 year ago

“Excellent Quality product. Good price. Engraving work good and cost effective. Lead time and delivery excellent. First time I have shopped with you. I will be back.”

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Posted 1 year ago

“Very nice watch box. Good quality and quick delivery. Thanks”

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Posted 1 year ago

Hi Beverley, Thank you for your 5 star review! Kind Regards, Jamie

Posted 1 year ago

“Got this for my dads 60th quality is amazing and really well made absolutely made up with it.”

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Posted 1 year ago

Hi Laurence, We're delighted to hear that you are happy with your purchase, thank you so much for taking the time to leave a review. Kind Regards, Jamie Customer Service

Posted 1 year ago

“My items arrived quickly and well protected as they were fragile. I would expect the outer packaging to be a little more professional though i.e. in a Farrer and Tanner branded box perhaps, not one that was plastered in packing tape and a little too small! The goods, although totally unopened, as they are a personalised gift, look super and the cost of engraving was minimal. I would definitely consider using your website again.”

Helpful Report

Posted 1 year ago

Thank you for your 5 star review and feedback about the packaging. We're delighted to hear that you are happy with the cost and finish of the engraving so thank you mentioning this. I'm sorry to see that the order arrived in a plain box, we do ship our orders out in branded box so I'm very sorry that this wasn't the case. The tape should also be done as neatly as possible so we will definitely feed this back to our warehouse team. Please can you email me over some pictures of the parcel? My email address is Jamie@outdoor365.co.uk Kind Regards, Jamie Customer Service

Posted 1 year ago

“Excellent service, order delivered promptly. We were very pleased with the quality of our items and will purchase from Farrar and Tanner in the future.”

Helpful Report

Posted 1 year ago

Hi Catherine, Thank you for your review and kind words regarding the delivery speed. We look to a future purchase. Kind Regards, Jamie Customer Service

Posted 1 year ago

“Seem to be an interesting company with a good variety of items to collect or gift to others”

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Posted 1 year ago

“Ordered two cricket Dartington tumblers- they came very quickly and were very well wrapped to avoid damage. Good product price too.”

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Posted 1 year ago

“Not normally given to reviews but this was faultless. Great service, incredibly quick even with personalisation. Great wrapping, great price. Will definitely use them again, and would strongly recommend them.”

Helpful Report

Posted 1 year ago

“Absolutely amazing service! Extremely fast delivery and very well packaged. Very good quality knives, much better than expected, and at a price that no other retailer seemed to be able to match. I highly recommend Farrar & Tanner. I will definitely buy from them again. Thank you.”

Helpful Report

Posted 1 year ago

“Excellent service. Items were well packaged and arrived super quick despite not opting for the faster delivery. Will definitely buy again from Farrar & Tanner.”

Helpful Report

Posted 1 year ago

Thank you for your generous 5 star rating of Farrar & Tanner. We truly appreciate your kind words! We're so glad you were pleased with the experience. Best wishes, Stacey Customer Service

Posted 1 year ago

“Excellent customer service and good delivery times.”

Helpful Report

Posted 1 year ago

“Products where not as good as they seemed.”

Helpful Report

Posted 1 year ago

Hi Sharon, Thank you for your review, I'm very sorry to hear that the product's weren't as they seemed. We'd love to get the chance to fix this for you, please can you email me with the problem? My email address is Jamie@outdoor365.co.uk. Kind Regards, Jamie Customer Service

Posted 1 year ago

“The leather folio cases are beautifully made. They are absolutely perfect. Beautifully packaged, delivered within a couple of days too. Can not fault this Company.”

Helpful Report

Posted 1 year ago

Hi Bethany, Thank you so much for your kind words, we are very thankful for your feedback. Kind Regards, Jamie Customer Service

Posted 1 year ago

“lovely little fruit knife, and great service from farrar and tanner will buy again thankyou for great service”

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Posted 1 year ago

Hi Nigel, Thank you so much for your review, we look forward to a future order from you! Kind Regards, Jamie Customer service

Posted 1 year ago

“I ordered a folding fruit knife with personalisation (initials on the handle and the year) for a 40th birthday present. The ordering process was extremely user friendly and straightforward even with the personalisation. The knife arrived very promptly and was beautifully presented. I haven’t opened it to inspect it as it is a gift but it is a very handsome knife and the initials and date are beautiful and perfect. An ideal gift from an excellent company.”

Helpful Report

Posted 1 year ago

Hi Alison, Thank you very much for your wonderful 5 star review! It's great to hear that the order process was user friendly and that delivery was prompt. Kind Regards, Jamie Customer Service

Posted 1 year ago

“Beautiful glasses very well made”

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Posted 1 year ago

Hi Helen, Thank you for your 5-star review! Kind Regards, Jamie Customer Service

Posted 1 year ago

“Great service and communication. Fast delivery 👍🏼”

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Posted 1 year ago

Thank you for the feedback regarding the service and fast delivery. Kind Regards, Jamie Customer Service

Posted 1 year ago

“Really pleased with my order and how quickly it came. My niece loved it so thank you.”

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Posted 1 year ago

Hi Margaret, Thank you for taking the time to review your purchase, we're delighted to see that your niece loved the gift. Kind Regards, Jamie Customer Service

Posted 1 year ago

Farrar & Tanner is rated 4.8 based on 6,360 reviews