Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,406 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,406 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

Write Your review

Tell us how Farrar & Tanner made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Farrar & Tanner 5 star review on 26th February 2025

Pierre

Farrar & Tanner 5 star review on 11th February 2025

Andy

Farrar & Tanner 5 star review on 9th February 2025

Hayley Gray

Farrar & Tanner 5 star review on 18th January 2025

Charles

490

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely good quality products, perfect for a special present. Delivery spot on. Have purchased from Farrar & Tanner a few times before and I have never been disappointed. Would highly recommend them.”

Helpful Report

Posted 2 years ago

“Excellent product at a very competitive price. Delivery first class.”

Helpful Report

Posted 2 years ago

“Gloves are lovely, such a shame the packaging was such a let down for the price. I had spend extra to make them look worth the money paid. Presentation is everything hence the 3 stars”

Helpful Report

Posted 2 years ago

“Fault on original item dealt with promptly and replacement item is good.”

Helpful Report

Posted 2 years ago

“Amazing service Amazing service. I made a stupid mistake in my original order, and without questioning it, Rachel in Customer Service, offered to replace the item with the correct one and sent me a return label - this was my initial error and it will cost Outdoor365 money to replace the item, but they were happy to do so - exemplary service.”

Helpful Report

Posted 2 years ago

“Great product and service, would definitely recommend”

Helpful Report

Posted 2 years ago

“Beautiful champagne flutes purchased as a wedding present. Arrived really quickly so very impressed with the service.”

Helpful Report

Posted 2 years ago

“Beautiful pen. Bought for my son for a special birthday. He loves it. It was a bit thicker than I thought it would be to go on his suit pocket.”

Helpful Report

Posted 2 years ago

“A lovely little brass ruler came with an engraved name as I asked. Service was quick and efficient and the item is good quality and well made. Thank you”

Helpful Report

Posted 2 years ago

“Beautiful product, lovely engraving and prompt delivery, will definitely use in the future.”

Helpful Report

Posted 2 years ago

“Product is fine but their website has the most annoying Cookies policy. It is almost impossible to refuse them. The demand that you accept them blights their website as you cannot look at the products without accepting their Pop-Up. It was so irritating that I went to Jacques instead. How difficult can it be for them to say “reject Cookies” - instead you have the options of “accept” or more information - more information does not include avoiding the Cookies. Dear F & T, I do not want my computer hijacked by your mandatory cookies - I will go elsewhere.”

Helpful Report

Posted 2 years ago

“Lovely quality chess set and very happy with it. Let down badly unfortunately by the extremely cheap case and interior of the presentation box - it was a gift. Happy to have paid more for leather and non-polystyrine padding as this is what the chess set will live in for its lifetime and will very quickly fall apart.”

Helpful Report

Posted 2 years ago

“service prompt and efficient”

Helpful Report

Posted 2 years ago

“Used them for years”

Farrar & Tanner 5 star review on 25th April 2022

Helpful Report

Posted 2 years ago

“Brilliant efficient service. Will definately use again.”

Helpful Report

Posted 2 years ago

“Fast delivery, items as described, well packaged”

Helpful Report

Posted 2 years ago

“It’s for a gift that I’ve not yet given. However from what I can see I’m very pleased and I’m sure my boyfriend will love it. Arrived promptly and the engraving looks great.”

Helpful Report

Posted 2 years ago

“my old knife is just worn out it was my dads before me .the new knife is excellent it fits my hand just right its well made and has a great blade i am very happy with it . well worth the price thank you”

Helpful Report

Posted 2 years ago

“My concern about using a website that I hadn't used before were unnecessary - the order was processed efficiently and delivery time was shorter than quoted. A good quality chess board, thanks.”

Helpful Report

Posted 2 years ago

“Very satisfied”

Helpful Report

Posted 2 years ago

Farrar & Tanner is rated 4.8 based on 6,406 reviews