Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.79

4.8 Rating 6,175 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,175 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 9th November 2024

465

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely wallet for my husband’s birthday”

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Posted 1 year ago

“I am still waiting for my order but they have kept my informed of delivery fingers crossed”

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Posted 1 year ago

“5 Excellent service goods delivered in one day. Nice to talk to a human being.At 87 no point in being on your mailing list. I don't think I will need another shooting stick”

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Posted 1 year ago

“Knife block is exactly as described. Very speedy delivery.”

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Posted 1 year ago

“Amazing customer service. I originally bought a pepper mill which arrived without a box, so I gave it only 2 stars as it was a christmas present. Upon contacting customer service, they immediately sent a replacement box, so I am very happy to amend my review to a 5 star service!”

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Posted 1 year ago

“These gardening gloves are very well presented and really do look lovely. Can't actually comment as to how good they are as I've purchased them as an Xmas present for someone else.”

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Posted 1 year ago

“Absolutely outstanding! Easy ordering, delivery next day. And the 2 items I ordered are incredible! Thanks guys!”

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Posted 1 year ago

“Beautiful Stag Brandy Snifter Glass which I am sure will be appreciated as a Christmas gift for the Shooting Season.”

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Posted 1 year ago

“Very pleased with the beautiful hip flask”

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Posted 1 year ago

“great company”

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Posted 1 year ago

“This is a present but it looks gorgeous. I hope the recipient feels the same”

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Posted 1 year ago

“Postage packaging were outstanding very happy customer thankyou”

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Posted 1 year ago

“Excellent quality products well worth the money.”

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Posted 1 year ago

“I ordered ruby heart paperweight but actually received white heart all the paperwork said ruby but was actually white I’m keeping it because it is lovely but it was NOT what I ordered”

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Posted 1 year ago

Hi Tracy, Thank you for your review, I'm very sorry to see that we have sent you the wrong item. I have emailed you to arrange for the correct item to be dispatched, and to apologise for the error. Kind Regards, Jamie Farrar&Tanner

Posted 1 year ago

“I ordered an engraved oyster knife it arrived nicely packed and engraved as Ordered, well done.”

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Posted 1 year ago

“Beautiful knife with case. I had it engraved on the blade and that made it into a wonderful personal present. A quality item.”

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Posted 1 year ago

“Arrived very quickly great items and package well looking to from you again soon but can't decide on which items”

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Posted 1 year ago

“Disappointed with my experience with Farrar & Tanner. I purchased 3 leather jewellery boxes for my granddaughters at £75 each with a further £24 to have them personalised. Whilst shopping locally I have seen the same jewellery box at a price of £59.99. £15 cheaper per box! I save throughout the year to purchase presents for my 13 grandchildren - can’t help feeling I’ve really been ripped off by Farrar & Tanner.”

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Posted 1 year ago

Thank you for your review, I'm sorry to hear that you are disappointed with the price of our products. I can see that you contacted our team about this and we did offer for the products to be returned for a refund but you chose not to do this. Kind Regards, Jamie Farrar&Tanner

Posted 1 year ago

“I had placed an order on October 9, 2023 what was supposed to be a gift for my Godson's 1st birthday. The original shipping method was 5-7 business days. It is now November 17th, 2023 and i still have not received my order. Not only did i miss my Godsons birthday, but i also received endless stress from the customer service teams. Every time i check in on the status of my shipment i was given a generic response stating that they do not know where the shipment is and that they will reach out to the shipping company and let me know. Honestly this is so unprofessional and board line careless treatment of their customers. All i want is to receive what i had already purchased 40 days ago.”

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Posted 1 year ago

Public Reply Hi Nikola, Thank you for your review, We sincerely apologize for the inconvenience and frustration you have experienced with your recent order. First and foremost, we want to extend our heartfelt apologies for missing your Godson's birthday. We understand the importance of such occasions, and we deeply regret that your experience did not meet your expectations. We sincerely apologise for the inconvenience and frustration you have experienced with your recent order. First and foremost, we want to extend our heartfelt apologies for missing your Godson's birthday. We understand the importance of such occasions, and we deeply regret that your experience did not meet your expectations. As of now, the courier is actively investigating the situation, and we are eagerly awaiting their conclusion. While we understand the frustration this delay has caused, please be assured that we are doing everything in our power to expedite the process. Your concerns are valid, and we appreciate your patience as we work to resolve this matter. In light of the unfortunate delay and the impact on your special occasion, we have emailed you regarding the option of a replacement or a refund. We understand that this may not fully make up for the inconvenience caused, but we hope it provides a measure of resolution for you. Kind Regards, Jamie Customer Service

Posted 1 year ago

“Prompt delivery of good quality glassware. However, personalized engraving not the best quality.”

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Posted 1 year ago

Farrar & Tanner is rated 4.8 based on 6,175 reviews