Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,337 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,337 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 13th January 2025

478

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The glasses were as described, very happy with them. However I was very disappointed with the name engraving it was tiny and you had to look very hard to see the names. The box they arrived in was very battered so I had to replace it. I've given very good because they arrived on time and the actual glasses were beautiful.”

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Posted 1 year ago

“The engraved pocket watch gift was perfect. And the customer service I received from Sue was exemplary. She contacted me urgently and out of office hours as I had given wrong address details for my delivery which would have meant no delivery before Xmas. You really saved the day and the gift presentation Sue, thank you.”

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Posted 1 year ago

“Perfect experience. The website was easy to use, the product photos were accurate, the delivery was quick and arrived as expected and the product (a Mount Royal Double Hunter pocket watch) was stunning and well-presented. All in a happy new owner of a pocket watch and a great experience from end-to-end – thank you so much!”

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Posted 1 year ago

“Very pleased with my purchase excellent quality and speedy delivery! Thank you”

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Posted 1 year ago

“I am a returning customer and have no issue with the product or customer service per se. On this occasion the block of knives were a day late and I need them for Christmas Day so went looking elsewhere. I found the same block of knives in a supermarket for £55, £31 less than I paid. The block of knives arrived. I would have returned them but for an extra thick piece of adhesive tape which wrecked the box when I opened it. So, I will not be buying from the company again, sadly.”

Helpful Report

Posted 1 year ago

Hi Alan, Thank you for your review, You're welcome to return this for a refund. Please see returns link below. https://www.royalmail.com/track-my-return#/details/6633 Kind Regards, Jamie Farrar and Tanner

Posted 1 year ago

“Ordered Xmas present late and although it was an engraved wash bag they said it would be be delivered next day, and it was it arrived before 1pm next day very pleased with this and would definitely use again.”

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Posted 1 year ago

“Excellent communication and quality items”

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Posted 1 year ago

“Very bad service, cannot reach anyone through telephone contact. Chased so many times via emails finally received an email saying my order got lost in transit. Never received the item before Christmas, hence had to cancel the order.”

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Posted 1 year ago

“Great service Item ordered on Thursday 21st (late afternoon) arrived 8.30am on Saturday 23rd.”

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Posted 1 year ago

“Well packaged in all recyclable materials and delivered in time for Christmas despite my late orderThank you!”

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Posted 1 year ago

“Very disappointed. Ordered & paid for item for a Christmas present only to be told 2 days later out of stock. Should have been advised when ordering.”

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Posted 1 year ago

Hi Belinda, Thank you for your review, I do apologies for the stock discrepancy and can see that your order was fully refunded. Kind Regards, Jamie Farrar and Tanner

Posted 1 year ago

“Great chess set, well designed, something you have for life, good quality and timely delivery.”

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Posted 1 year ago

“Good range of quality products at reasonable prices. 👍”

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Posted 1 year ago

“Great product and well packaged for delivery. Purchased a pewter whiskey tumbler with engraving. Class product. Thank you very much. Would definitely recommend.”

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Posted 1 year ago

“Quality item quickly delivered.”

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Posted 1 year ago

“I’ve ordered a bbq set with a bag but the buttons were already damaged and rusted.”

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Posted 1 year ago

“Good customer service and lovely quality bag”

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Posted 1 year ago

“Lovely gardening gloves. Stylish and well made. Arrived promptly and we're well wrapped. Company recommended.”

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Posted 1 year ago

“Really great product and very prompt delivery. When I used the live online chat to change my delivery options I received immediate and friendly service. Excellent customer support. Thanks so much!”

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Posted 1 year ago

“Poor customer service. Tried to contact by phone and there was just a message saying no one was available due to staff shortages. Sent email headed “urgent” as directed by message and still await a reply. Would not use this company again based on customer service.”

Helpful Report

Posted 1 year ago

Good afternoon, I'm so sorry for the delay in response from us. We are a very small team dealing with a high amount of customer contacts that we are doing our best to get through. I can see your email on the system so I will look into this immediately and get back to you via email. My sincere apologies once again. I really appreciate your ongoing patience during this busy period. I hope you have a lovely Christmas. Best wishes, Stacey

Posted 1 year ago

Farrar & Tanner is rated 4.8 based on 6,337 reviews