Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.79

4.8 Rating 6,179 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,179 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 9th November 2024

465

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely brilliant excellent service delivered on time presentation fantastic thankyou would 100%recommend”

Helpful Report

Posted 1 year ago

“Please note that my husband ordered 000317954. NO ENGRAVING AND IMPOSSIBLE TO SPEAK TO SOMEBODY. ABSOLUTE DISGRACEFUL AND WE WISH FOR REFUND OF £110.95”

Helpful Report

Posted 1 year ago

Hi there, your order was made on Saturday and delivered Sunday (yesterday) we are very busy on the phone and with emails but we are available to help, we appreciate a small amount of patience during the peak trading time. Best wishes, Jude

Posted 1 year ago

“8.12 placed an order on this site. with express delivery to spain. The money was taken from the card. The parcel has not yet arrived at the designated address. Today is already 12/19/22. Prior to that, I wrote 2 letters to e-mail, I received an automatic answer that they usually answer within 24 hours or, if urgent, then call. But neither after 24 hours, nor after a few days, no one answered my letters. today I decided to call this number: 03445678365. Answering machine answers, and no one came up! But the most interesting thing is that this is a paid call, as it turned out later. you have to pay 0.77P for the connection, and each minute of a 'talk' with an answering machine costs £1.55!!!(the minimum conversation is at least 1 minute). Scams?!? Who write positive comments to themselves in the reviews and rate the quality at five stars !!! I'll contact the bank, maybe I can still get the money back. disgusting!!!”

Helpful Report

Posted 1 year ago

Hi Veronika, the postal service selected to Spain was a land service, this will not get to your recipient before Christmas. I have therefore refunded your order. With regard to the charge on the call, calling an international number may involve different call charges depending on your phone company. Best wishes, Jude

Posted 1 year ago

“I ordered with this company back on the 11/12/2022 and went with express delivery (between 1 and 3 days) to ensure my item arrived before Christmas. As it has still not arrived I emailed customer services to see if they had an update. I received a very unhelpful email back saying that there was nothing they could do due to Royal Mail strikes. I emailed back explaining I understood that but there was absolutely no information on the tracking I was given and could I just get an update on if the order would be here for Christmas (given that if it was ordered on the 11th it should be here by the 25th with express delivery that stated it would be here within 3 days). I received an email back that was incredibly rude and unhelpful. They suggested I reorder with DPD and send the old order back. So essentially give them double money rather than them take any kind of action to help me. I’m really disappointed with the customer service and how rude they were. Never ordering from here again and I may just cancel the order altogether and get something else. Absolute disgrace.”

Helpful Report

Posted 1 year ago

Hi Jodie, we have experienced lots of delays with Royal Mail but parcels are reaching recipients. I've taken a look at the email correspondence and I'm sorry if you feel it was rude - we don't have enough stock to simply replace everybody's order - we do expect your parcel to arrive and we do have a contingency in place for you as outlined by email. It's an incredibly frustrating situation for everybody and we appreciate that it's Christmas, we are doing our best against an unusual and unexpected situation. During check out there is an option to remain with the Royal Mail service or upgrade. We hope that your parcel arrives soon and will help to resolve the situation if not arrived by Wednesday as suggested. Many thanks, Jude

Posted 1 year ago

“Placed order on the 5th but ihas not arrived. They are not answering the phone and my emails get an automated response. WHY?? You should not be using Royal mail at this time, as you are letting your customers down. The knives are excellent quality, but customer service poor.”

Helpful Report

Posted 1 year ago

Hi Robert, I can see your item is now delivered, the postage cost was refunded as well. Unfortunately, everybody seemed to be experiencing delays with postage and we have been overwhelmed with calls. We are working through calls and emails, and we're pleased to see that parcels are getting delivered although I appreciate that they are arriving late. We are up to date with our dispatch, it's a backlog with Royal Mail that is causing the delay to delivery. Glad the parcel is now safely with you. Best wishes, Jude

Posted 1 year ago

“Excellent service, quality of goods is brilliant, would definitely recommend and will be using Farrar & Tanner again”

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Posted 1 year ago

“Great company, very helpful and quality items .I'd use them again.”

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Posted 1 year ago

“Beautifully made and great for a gift”

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Posted 1 year ago

“I have not received my order and I have sent an email to get the update on my ordered item. I paid extra for the express delivery, not heard from customer service even once. If the Royal mail is on strike, and they knew there will be a delay, they should not charge for express delivery. Not sure if the customer service not replying has got something to do with the Royal Mail strike. Horrible experience so far. Hope I'll receive the item before end of the week.”

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Posted 1 year ago

“Very nice 👍”

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Posted 1 year ago

“Placed order 2 weeks ago was expecting speedy delivery but still not arrived. Sent a email and was advised to email again later in the week but yet still no correspondence from them.”

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Posted 1 year ago

Hi Sammy, looked like your parcel was held up in the Royal Mail strikes and that we resent your parcel on a next day service to you. Best wishes, Jude

Posted 1 year ago

“Hi- I just wanted to say I spoke with Stacey this morning and have nothing but praise for her- She was incredibly helpful and genuine and I was genuinely impressed and pleased – I would be very grateful if you could please pass on my thanks to her Marcel”

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Posted 1 year ago

“Ordered as a Christmas gift. Speedy delivery , as described, great quality, good size. Highly recommend.”

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Posted 1 year ago

“Order placed on 21st Nov for one engraved knife (in stock). Paid for express shipping (1-3 days). No delivery by 5th Dec, phoned and asked by F&T to call back following day. I was out all day, so called back on 7th (still no knife). Asked for cancellation and refund. Told that they'd send me a return label and I'd get a refund once knife returned...? They have agreed to refund the express fee at least and say that if the knife is not here by the 9th they will initiate a lost parcel process. It was a birthday present, appreciate there was a postal strike for a couple of days, but we're 2+ weeks on. Lesson learned. Local supplier has turned one round for me in two days, albeit slightly more expensive. If in doubt, shop local.”

Helpful Report

Posted 1 year ago

Hi Alistair, I see that the knife did arrive on 9th December and I appreciate that over 2 weeks is a significantly longer time than expected - unfortunately the Royal Mail distribution centre was really affected by the strikes and additional load due to Black Friday sales and some parcels got blocked in the centre, this took some time to clear. We refunded the postage and we're happy to receive the item back if it is too late to gift, we have a free returns service on our website. Best wishes, Jude

Posted 1 year ago

“Gift arrived late because of Royal mail strikes. Farrar and Tanner should claim back their 48hr tracked payment. The gift of course was beautiful.”

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Posted 1 year ago

“bought these glasses as a present for a cycling enthusiast. they look superb and he is going to love them I'm sure. They are a nice unusual gift.”

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Posted 1 year ago

“Not used Farrar & Tanner before. I ordered a ladies leather belt, was dispatched quickly. The belt is a Christmas present and looks to be good quality.”

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Posted 1 year ago

“Very happy with purchase and excellent communication throughout.”

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Posted 1 year ago

“Stop using royal mail . Learn from experience I have used you twice with the same delivery let down.”

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Posted 1 year ago

“Ordered vintage cognac leather apron /with engraving Shipping was fine to U.S. (2 weeks) Quality of apron was good Engraving was done but can not see it …very very very small! No contrast color to leather.We wanted a personalized apron for our son in law…”Chef JD “ but as he opens his gift he will not see the engraving!!! You have to look really hard to see it!!!”

Helpful Report

Posted 1 year ago

Farrar & Tanner is rated 4.8 based on 6,179 reviews