Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.79

4.8 Rating 6,175 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,175 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 9th November 2024

465

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted wwith product and speed of delivery”

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Posted 1 year ago

“Absolutely stunning. Beautifully made and so unusual”

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Posted 1 year ago

“I recently ordered a personalised whisky glass for a retirement - it was exactly as expected and delivered on time. Well done F& T Tim Parker”

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Posted 1 year ago

“Very pleased with the item I purchased. Great service. Thank you!”

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Posted 1 year ago

“Hi first time I have ordered wine over the net . Wanted something for my daughters birthday. She said the engraved boxes were very lovely. She said the Melbec was very nice . I cant comment but she knows her Melbec so I take her word. Melbec is lovely with a roast dinner.”

Farrar & Tanner 5 star review on 13th July 2023

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Posted 1 year ago

“They arrived at Jo’s with one stem broken in a couple of places. They were a 60th birthday present from me to her, still waiting to hear from company COMPANY RESPONDED AND ISSUED A REFUND”

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Posted 1 year ago

Good morning, I'm very sorry to hear this. I can see we responded to your email in less than 24hrs asking for some more info and photos so we can fix this for you. So sorry for the damage. Best wishes, Stacey

Posted 1 year ago

“Bought for a 21st birthday present. Nice engraving, well presented in a gift box. Delivered promptly, thank you 😊”

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Posted 1 year ago

“The hip flask arrived promptly and well packed. However I was very disappointed with the 'engraving' which spoilt the item.”

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Posted 1 year ago

Hi Patrick, Thank you for your review, I'm sorry to hear that you aren't happy with the quality of the engraving. I have emailed you directly to arrange a return and replacement. Kind Regards Jamie Customer Service

Posted 1 year ago

“I am very pleased with the chessboard . It is clearly an item of quality; well made and delightful graining of the walnut and sycamore timber used in the manufacture. I shall enjoy using it. The service was very prompt and the item arrived safely and very well packaged. I would have no hesitation in recommending your company to others.”

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Posted 1 year ago

“We purchased this as a wedding present and liked it so much we have bought one for our own use. Great service and quick delivery.”

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Posted 1 year ago

“Easy to order Excellent service Great product”

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Posted 1 year ago

“Hi, We bought dice cups which are of very high quality, communication throughout the delivery, customer service was brilliant and helpful. Great smooth purchase. Thank you”

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Posted 1 year ago

“Lovely pocket watch , great Birthday present , they loved it”

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Posted 1 year ago

“The website was user-friendly and I could easily find a quality gift for my budget - the gift was personalised too which was a nice touch. Straight forward ordering and payment process and delivery was made soon after. I would purchase from them again.”

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Posted 1 year ago

“Excellent service, fast delivery. Quality item which unfortunately had to be returned (through no fault of Farrar & Tanner) but their returns service was easy and efficient and I received a full refund within a few days. Would definitely recommend Farrar & Tanner”

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Posted 1 year ago

“Lovely quality for A reasonable price. Engraving was as requested. Arrived quickly and in perfect condition. It was a gift and the recipient loved it.”

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Posted 1 year ago

“Order came really quickly and goods were to a high standard”

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Posted 1 year ago

“Purchased 2 pocket watches with engravings, orders placed about a week apart and both arrived within a couple days of placing the order. Excellent quality, engravings were perfect and no issues what so ever.”

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Posted 1 year ago

“Premium Walnut board was in fact plastic covered to look like wood which in the description was not mentioned. For Premium quality walnut wood you get plastic dice cups, plastic checkers and a cheap looking inlay of real wood veneers on board which appears fake wood too. The photo is nothing like the product received, and missing in the bearing off bar where checkers placed was the divider as photo shows but this is missing, so very misleading. Customer Services were very good and did follow up and said would pass my valid comments on. They agreed the description needs changing but adverts still showing the old photos and same misleading description. Item returned unused for full refund, still waiting”

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Posted 1 year ago

Good morning, I'm so sorry to hear this, I'm glad we were able to help and I can confirm the refund was issued on 9th July. We passed this onto the website team to update this as soon as possible - I cannot apologise enough for the mistake and we appreciate you letting us know. Please do let us know if we can do anything more to help. Best wishes, Stacey

Posted 1 year ago

“Quality wash bag personalised”

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Posted 1 year ago

Farrar & Tanner is rated 4.8 based on 6,175 reviews