Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,408 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,408 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 26th February 2025

Pierre

Farrar & Tanner 5 star review on 11th February 2025

Andy

Farrar & Tanner 5 star review on 9th February 2025

Hayley Gray

Farrar & Tanner 5 star review on 18th January 2025

Charles

490

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The wine and packaging were excellent, We were very pleased with our purchase. However, there are a couple of things that could be improved. The purchasing part of the website is not the best and could be made clearer. More importantly, it is not possible to include a mesage with the item that was a gift. I think this is a major shortfall.”

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Posted 1 year ago

“The pout on my watering can is a bit droopy!!”

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Posted 1 year ago

“Bought these for my husband for our 22nd Anniversary. Very pleased with prompt service. My husband was delighted with them. My only disappointment was the personalisation could have been a bit bigger had to point it out to my husband. Would use this company again.”

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Posted 1 year ago

“Very efficient service well presented box”

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Posted 1 year ago

“very nice finish on this folding knife. unique design and very sharp, the display box is solid and well thought out. i like the minimilist appearance and the heritige behind the brand. recommend this as a gift or for yourself. no.8 is a practical size, not too big, nor too small, fits the hand nicely”

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Posted 1 year ago

“Overall, the product how old it was great, however, the box it was kept in came damaged and dented”

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Posted 1 year ago

Thank you for your 4-star rating. We're glad to hear the product was great, however we apologize for the condition of the box it was shipped in. Do let us know if there is anything we can do to rectify this for you. You can email me directly on stacey@outdoor365.co.uk. Best wishes, Stacey Customer Service

Posted 1 year ago

“I bought these as a present for my daughter. She is very pleased with them. Ordering was quick and easy and I'm glad to note a check was made on me to confirm I was a suitable person to buy knives. Delivery was prompt.”

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Posted 1 year ago

Thank you very much for your 4-star rating of Farrar & Tanner. I'm glad that your daughter is pleased with the knives and that the ordering was quick and easy. If there is anything we could have done to make this review a 5-star, do let us know! Best wishes, Stacey Customer Services

Posted 1 year ago

“Overall, happy with the purchase - the backgammon board was beautiful and flawlessly built. Dice and checkers were plastic, but very nice quality and have a good feel. However, the accessories felt like an afterthought - wish they were higher quality for the price paid. The dice cups were cheap plastic (would prefer felt-lined or leather for quieter dice rolling), the fabric bag had loose strings, and the engraving is a metallic plate cheaply glued to the box - it easily comes off. Would pay a little more to have a true engraving in the wood.”

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Posted 1 year ago

“Bought as present. I didn't get any feedback, just a thank you.”

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Posted 1 year ago

“Excellent quality Slight draw back was length of belt was short”

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Posted 1 year ago

“Excellent service. Delighted with quality of product. However I would have preferred the engraving to be slightly bigger on the Christening cup. It looked much larger online. I would also have liked another line to add the date. Not so fond of black engraving but no choice of just plain silver colour.”

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Posted 1 year ago

“Beautiful product very well made however had it engraved and the writing is rather small.”

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Posted 2 years ago

Thank you for your review! We're pleased to hear that you are happy with your order. We're sorry to hear that the engraving did not meet your expectations, I have emailed you directly to get this resolved. Kind Regards, Jamie Customer Service.

Posted 2 years ago

“Beautiful lamp. Excellent service. Packaged very well. However, the charge does not last very long.”

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Posted 2 years ago

“Bought a chess set but unfortunately on opening the package 2 pieces were damaged hence only 4stars. However the customer service was excellent and they sent out a replacement set immediately which arrived the next day. Many thanks.”

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Posted 2 years ago

“Excellent service and a good promotional price for a quality product.”

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Posted 2 years ago

“I ordered the item. It turned up quickly and was as described. That’s good enough.”

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Posted 2 years ago

“First class service from Jamie for our Camelot chess pieces in Jan 2023 - thank you.”

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Posted 2 years ago

“Fantastic communication and super speedy delivery, quality item. My only negative opinion is the glass is very thick, would like it a little more delicate.”

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Posted 2 years ago

“The service from Farrar and Tanner was good. The order arrived promptly. I didn't realise there was nowhere to palce the chequers once they have been removed. It would be good if there were options for boards which include this. I wrongly assumed there would be. It was my mistake that I didn't explore the options more thoroughly.”

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Posted 2 years ago

“Initially , disappointed as product arrived with missing pieces. However on informing them of their error , I had a prompt & professional response incorporating an apology & the error was rectified. Jude from customer services was most helpful. The quality of their products that I received was very good..”

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Posted 2 years ago

Farrar & Tanner is rated 4.8 based on 6,408 reviews