Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,334 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,334 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 13th January 2025

478

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No sign of the item ordered several weeks ago.. I'm advised it might be available for collection at a town centre location some 20 miles away. Sorry but this is one outfit I'll carefully avoid in the future.”

Helpful Report

(Cheltenham) - Posted 3 weeks ago

“I purchased the large trig. Ordering process was easy, the item arrived within 3 days. The trig is beautifully made, I'm so pleased with it that I ordered 3 more items.”

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(Cheltenham) - Posted 3 weeks ago

“The best customer services I have used. Live chat with a real person and question was answered straight away”

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(Cheltenham) - Posted 3 weeks ago

“Absolutely brilliant service arrived on time and a lovely product will definitely shop here again”

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(Cheltenham) - Posted 3 weeks ago

“I have been extremely impressed with the service and quality products that I recently purchased and would definitely recommend this company to family and friends.”

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(Cheltenham) - Posted 3 weeks ago

“Brilliant service. Ordered and delivered within 2 days. Items are always wrapped nicely. Good selection of items to choose from. Thank you.”

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Posted 3 weeks ago

“Quality item. Quick delivery. Well packaged. All good. Thanks. A++”

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Posted 3 weeks ago

“Took my order and payment, only to cancel the next day with no explanation.”

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(Cheltenham) - Posted 3 weeks ago

Hi Susan, Thank you for your email, Unfortunately the item that you ordered was out of stock, so we cancelled and refunded your order in full. We emailed you on the 10th of December at 18:41. Kind Regards Jamie Farrar and Tanner Customer Service

Posted 3 weeks ago

“If I may, I would just like to say, that this has been my first time purchasing from this excellent company and they have come up trumps! After receiving a small pamphlet in my Sunday Times showing some of their wares.....I was over the moon! You see, I was on a rugby tour just south of Paris a while ago and I purchased an Opinel knife in a small local shop...and showed it to my two nieces at some point, upon my return. I only realised that they both were taken by it recently.....so, upon opening this small pamphlet and seeing that they sold them....well the rest is history. The option to have the knives ingraved with their names only added to my absolute satisfaction! I can't wait to see the smiles on their wee faces on Christmas morning! Thank you so much...you have made a very proud uncle's Christmas, before the episode even happens! God bless and a very Merry Christmas to Hannah et al! Sorry if I have gone on a bit...good grief...”

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(Cheltenham) - Posted 3 weeks ago

“Got sent the wrong item and returned it.”

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Posted 3 weeks ago

“Good delivery service and black leather wallet is a quality product for price paid. It's for a Christmas gift but I feel sure the recipient will be pleased with it.”

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Posted 3 weeks ago

“I ordered two engraved crystal champagne glasses yesterday afternoon which arrived around 4pm today. I am so impressed with the quality and very reasonable price and will definitely use this company again.”

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Posted 3 weeks ago

“Absolutely the best service I have received in a long time some old fashion customer service and very happy with the on site engraving”

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(Cheltenham) - Posted 3 weeks ago

“Great, quality. Really happy with my purchase.”

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(Cheltenham) - Posted 3 weeks ago

“Really good quality belt but I personally think it's over -priced”

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Posted 3 weeks ago

“Beautiful decanter delivered within 2 days of ordering it. Stunning”

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Posted 3 weeks ago

“Very disappointed with my first and last purchase from Farrar & Tanner. Ordered a Christmas gift with an engraved message but it arrived minus the engraving despite paying extra for the service. Not enough time to rectify before Christmas so very disappointing.”

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(Cheltenham) - Posted 3 weeks ago

Hi Lee, Thank you for your review, i'm sorry to see that the order arrived without engraving. I can see that our customer service team offered to send a new order with engraving, however you requested a refund on the engraving fee, which has now been processed. Kind Regards Farrar and Tanner

Posted 3 weeks ago

“Easy to place an order and a quick and efficient delivery”

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Posted 3 weeks ago

“An excellent piece of equipment!”

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Posted 3 weeks ago

“exellent service very satisfied many thanks”

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Posted 3 weeks ago

Farrar & Tanner is rated 4.8 based on 6,334 reviews