Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,474 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,474 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product and service.”

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Posted 1 month ago

“Very good service. Excellent quality product (wine coaster)”

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(Cheltenham) - Posted 1 month ago

“I Was very pleased to get a replacement Bamix. This my 4th one in 62 years. My only disappointment was to find it had a black lead cable,plug and resting stand in Black! I have an all white kitchen so black does not fit at all. My previous Bamix's have all had these items in white! I now have bad arthritis in my hands and arms and back so other heavier items on the market would not suit. So glad the someone took over the Swiss company when they went out of business!!😄”

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(Cheltenham) - Posted 1 month ago

“The reason I gave four stars is because I paid extra for next day delivery. I ordered after 2:00 so I expected it to be the day after next day but it still took 48 hrs.”

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(Cheltenham) - Posted 1 month ago

Hi John, Thank you for your review, My apologies for any confusion, but our same day dispatch cut off time for Next day delivery is before 2pm, not after. I can see from the tracking that your order arrived within the adverised time frame, as the order was dispatched the following day. Kind Regards Farrar and Tanner Customer Service

Posted 1 month ago

“Delighted with wine in presentation box It’s a gift for my accountant who is retiring this month”

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(Cheltenham) - Posted 1 month ago

“Very pleased with the napkin ring, also needed to use customer services who couldn't have been more helpful Thank you”

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Posted 1 month ago

“Excellent”

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(Cheltenham) - Posted 1 month ago

“Product is well made. Sent quickly I was very satisfied with excellent service”

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Posted 1 month ago

“the product was not of a quality i expected and im finding it impossible to return, i feel a little bit conned here.”

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Posted 1 month ago

Dear Sean, We're sorry to hear that the product didn’t meet your expectations and that you’ve had difficulty returning it. We emailed you yesterday with details on how to use our free returns service, including booking a collection from your address or dropping it off at your nearest post office. If you’re still experiencing issues, please don’t hesitate to reply to our email or call us on 0344 567 8365, and we’ll be happy to assist you further. Kind Regards, Farrar and Tanner Customer Service

Posted 1 month ago

“Arrived extremely promptly and well packed Product is fantastic”

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(Cheltenham) - Posted 1 month ago

“Bought the boxed set of copper based whiskey glasses for a friend of mine When they arrived I couldn’t wait to open the package they were everything and more that I had hoped for When I gave them to my friend he was bowled over fantastic design weight quality and the copper keeps the ice cool whilst drinking his favourite bourbon Amazing will definitely purchase from you again”

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Posted 1 month ago

“This is just the second order from this company (trousers belt). The belt is carefully made, looks elegant. Fast delivery. It's just a pity that the belt wasn't packed in a nice box with the company logo, and I don't mean something expensive here, but a regular box that would highlight the contents.”

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Posted 1 month ago

“I am so pleased with my item I bought from you it was so easy order engraving and delivery within two days thank you .”

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(Cheltenham) - Posted 1 month ago

“Excellent service and speedy delivery of my briefcase.”

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Posted 1 month ago

“Ordered crystal glasses from NZ. Arrived very promptly with no issues. Exactly what I wanted so very happy.”

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Posted 1 month ago

“Quailty products indeed. Arrived well packaged as the items were fragile Thanks.”

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Posted 1 month ago

“Great products and services. The Item was engraved and received in just a few days which was very impressive. The engraving was really good and it made the g8ft very special.”

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Posted 1 month ago

“Easy to place your order, they were staying on touch keeping you informed about delivery, quick delivery.”

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Posted 1 month ago

“Excellent Customer service who fixed the problem I had ordering on their website. Thank you”

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Posted 1 month ago

“Lovely earring box. This was just what I needed to keep my earrings organised and it looks lovely.”

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(Cheltenham) - Posted 1 month ago

Farrar & Tanner is rated 4.8 based on 6,474 reviews