Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,401 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,401 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 26th February 2025

Pierre

Farrar & Tanner 5 star review on 11th February 2025

Andy

Farrar & Tanner 5 star review on 9th February 2025

Hayley Gray

Farrar & Tanner 5 star review on 18th January 2025

Charles

490

Anonymous

Anonymous // 01/01/2019

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“Stop using royal mail . Learn from experience I have used you twice with the same delivery let down.”

Helpful Report

Posted 2 years ago

“Ordered vintage cognac leather apron /with engraving Shipping was fine to U.S. (2 weeks) Quality of apron was good Engraving was done but can not see it …very very very small! No contrast color to leather.We wanted a personalized apron for our son in law…”Chef JD “ but as he opens his gift he will not see the engraving!!! You have to look really hard to see it!!!”

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Posted 2 years ago

“Reasonable quality for the price but feel the black band finish in the block is very poor.”

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Posted 2 years ago

Please do contact us at customerservice@outdoor365.co.uk and we will assist with a replacement - if you have any photos to send across that would also be really helpful. Kind regards, Jude

Posted 2 years ago

“Great item as described, good delivery and well packaged, thank you.”

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Posted 2 years ago

“The perfect gift for out daughter and partner at Christmas. A lovely chess set. Packed entirely in recyclable cardboard. Arrived in perfect condition and very quickly. Marvellous. Thank you so much.”

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Posted 2 years ago

“I’m unable to write a positive review as I still haven’t received my order which was dispatched on 25th November!”

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Posted 2 years ago

So sorry you've not received your order - with the strike action from Royal Mail happening on 25 November as well as 28 November, along with increased orders due to Black Friday, it seems the whole of the postal system has been impacted by this and significant delays have been seen, I hope that the parcel has since arrived. Best wishes, Jude

Posted 2 years ago

“Fantastic customer service Great product tha thanks”

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Posted 2 years ago

“Not received the goods yet”

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Posted 2 years ago

“Ordered many different items, some glass and personalised. All arrived quickly & on time, beautifully engraved and very safely packaged. 100% reccomend.”

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Posted 2 years ago

“Well, I'd love to give a positive review but 12 days after ordering an item on a 'Trusted Courier - Express (1-3 days)', I've still not got it. Had to send three emails to chase for the tracking number. I eventually got a response from an order I placed on the 23rd saying that the order shipped on the 28th! Ok, there's a mail strike ongoing but 5 days later and I'm still waiting. Then today I received an email with the line...At Farrar & Tanner we are passionate about delivering a high level of customer service...well you;ve not in this case chaps.”

Helpful Report

Posted 2 years ago

Hi Matt, glad we were able to talk and get the gift resent with an alternative courier whilst the original was held up at Royal Mail's distribution centre. Best wishes, Jude

Posted 2 years ago

“Following an initial non delivery of product situation, I phoned Farrar & Tanner who resolved the issue for me within 7 days. The product I received was exactly what I hoped for and was perfect for the occasion. The engraving was beautiful. Thank you.”

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Posted 2 years ago

“Excellent service and very helpful when I telephoned. I would use them again Also satisfied with the courier service as my item arrived the next day.”

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Posted 2 years ago

“Extremely disappointed as my product was purchased 8 days ago & I paid for a 1-3 day delivery but I still have not received my purchase.”

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Posted 2 years ago

“The backgammon board itself is of high quality and very nicely finished. The cheap, light weight plastic counters let down the set - not expected at this price point.”

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Posted 2 years ago

“Tried to place an order online but couldn't, waited until they finally allegedly open at 9am to order over the phone, was told by an automated message that I was in a que and my position was number one... only to be cut off after six minutes!!!!.... Staggeringly incompetent customer service, very disappointed!!!”

Helpful Report

Posted 2 years ago

Sorry to see you've had trouble placing an order - we are still receiving many orders daily, there doesn't appear to be a specific issue. We do have a queueing system which, after 5 minutes should offer you the choice to leave a voicemail so that you are not on hold for an unnecessarily long time, perhaps there was a fault with the call or service dropped. Over this busy period we do have additional orders and calls, and whilst we do plan for it there may be times when we are extra busy due to circumstances beyond our control, such as additional strike action by Royal Mail.

Posted 2 years ago

“Very happy with purchase and swiftness of delivery”

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Posted 2 years ago

“First time using this company. Very fast and reliable service. Would use again and recommend.”

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Posted 2 years ago

“Bought as a wedding gift and the recipients loved the knife block. The engraving was very well done and adds a lovely sentimental touch.”

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Posted 2 years ago

“Ordered goods for delivery on 23rd November. DPD website shows no tracking, parcel still with DPD consumer. Emailed customer services, no response as yet. Beginning to wonder whether this company is a hoax! Credit card has been debited full amount but does not look like it has been despatched.”

Helpful Report

Posted 2 years ago

As DPD were unable to deliver we have as requested refunded your order. Best wishes, Jude

Posted 2 years ago

“Beautifully presented delivered on time recipient will love it.”

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Posted 2 years ago

Farrar & Tanner is rated 4.8 based on 6,401 reviews