Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,392 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,392 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 11th February 2025

Andy

Farrar & Tanner 5 star review on 9th February 2025

Hayley Gray

Farrar & Tanner 5 star review on 18th January 2025

Charles

489

Anonymous

Anonymous // 01/01/2019

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“Prompt service and delivery. Very pleased with my purchase.”

Helpful Report

Posted 1 year ago

“Ordered an item which was in stock and it was promptly and efficiently dispatched and received.”

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Posted 1 year ago

“Bought previously hence return. Outstanding product. Excellent quality & beautiful engraving. Highly recommend. Comes with removable lining which is nice & adequate, however I removed & added straw as personally think it does the box more justice & sets drinks bottle off to perfection. Small detail tho. Will no doubt buy again.”

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Posted 1 year ago

“Very good process of ordering was very easy. Also very fast shipment of parcel. Thank you Andy V”

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Posted 1 year ago

“Brilliant Service, I ordered a peronalised box on Sunday evening which arrived promptly on Tuesday. Many thanks!”

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Posted 1 year ago

“Excellent service & product, Very satisfied.”

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Posted 1 year ago

“Very pleased with my watering can which was well packed, despatched immediately and arrived in the time slot notified to me. The service provided by Farrar & Tanner could not have been bettered.”

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Posted 1 year ago

“Bought present for my Son Inlaw. Products were of high quility & whe loved his brandy tumblers. Payed for fast delivery & came when promised. They were personally engraved as well in that time frame. Very pleased with service.”

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Posted 1 year ago

“Really pleased with the small leather cross over bag. Perfect for just a phone, glasses, keys etc. You don't even need a credit card wallet because there is a place to put them. Very good value for money.”

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Posted 1 year ago

“Excellent website and easy to order. Very quick delivery. Would recommend.”

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Posted 1 year ago

“Good delivery, price was good, product poorly designed and not fit for purpose in my view. Lid and framing was such that any modern watch put into the 'perimeter' slots causes hte lid to not shut fully and potentially damage the box/watch. The slots for the watch pillows are too shallow.”

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Posted 1 year ago

“Excellent service from start to finish. Great quality. Delighted with beautifully engraved and quality cufflinks. Professional, rapid service. Thank you 👍🏻”

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Posted 1 year ago

“Perfect wedding present for my fiancé. This is the perfect upgrade to the rubbish cheap set I got him years ago. It's beautiful, great quality and looks so classy. Engraving on the box is perfect, he's probably going to cry. Arrived super quickly as well. Would definitely recommend and buy again.”

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Posted 1 year ago

“First time purchase. Arrived on time with no issues and was of a high standard. It was a gift so I was very happy .”

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Posted 1 year ago

“Bought a Pheasant Engraved Leather Wrapped Hipflask for my son in law's birthday. Very good value and ecellent quality. Delivered in good time and well packaged.”

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Posted 1 year ago

“Quick delivery, great quality product, lovely leather”

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Posted 1 year ago

“Very good quality of products, had a little bit of trouble with a personalised box, however customer service was very quick and polite. Great website, definitely be buying more!”

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Posted 1 year ago

“Great product came as ordered with perfect inscription for what I asked. Delivery was a couple of days after order and I was let know delivery date.”

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Posted 1 year ago

“Delivery was let down by Royal Mail not Farrar & Tanner; paid for Sunday delivery but they delivered the following day. There was an item missing from the order but after a phone call and speaking to Sue at Customer Service, she quickly and efficiently sorted the matter. Very pleased with the gin & tonic knives as these were ordered for gifts to take overseas.”

Helpful Report

Posted 1 year ago

“I placed an order with this 'company' 11 days later I still havnt received it even though they say order before 2 for some day dispatch, I have no order confirmation emails, con merchants it seems, I filled in a contact form on the website , when I completed it it didn't go through asking to try later, they have kept my money, DO NOT BUT FROM THEM, PROBABLY A FAKE WEBSITE, IM CONTACTING TRADING STANDARDS.”

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Posted 1 year ago

Dear Susan, Thank you for your review, I'm very sorry to hear that you haven't received your order and are yet to have a response from us. Our contact us form should be working and we aren't aware of any issues. I will ask our IT team to take a look at this immediately. In the meantime, I have emailed you to resolve this ASAP. Kind regards. Jamie Farrar and Tanner Customer Service

Posted 1 year ago

Farrar & Tanner is rated 4.8 based on 6,392 reviews