Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.79

4.8 Rating 6,175 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,175 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 9th November 2024

465

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent website and prompt speedy service”

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Posted 11 months ago

“These are the perfect people to find gifts for my husband they are really good quality. Ordering is quick and things are delivered vert prompt. Can't fault them at all. Thank you.”

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Posted 11 months ago

“Great service kept well informed about delivery very pleased”

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Posted 11 months ago

“Brilliant item delivered quickly very happy with my purchase”

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Posted 11 months ago

“An excellent well made leather weekend holdall.”

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Posted 11 months ago

“Great service, quick and efficient. Excellent product .”

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Posted 11 months ago

“Excellent service. The items arrived exactly as promised. Thanks”

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Posted 11 months ago

“Sending a gift was good service, very pleased”

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Posted 11 months ago

“Fantastic service, lovely compass”

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Posted 11 months ago

“Fabulous product and service thank you”

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Posted 11 months ago

“Great product, good value for money, speedy delivery”

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Posted 11 months ago

“Mahogany/Inlaid folding chess set. Not a bad price 👌 Good quality. Well packaged. Fast delivery.”

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Posted 11 months ago

“Great product, fast dispatch. Very pleased”

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Posted 11 months ago

“Bought a stunning cartridge bag for my son for Christmas. We had his initials put on and it just looks great. Will be purchasing again from you!”

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Posted 11 months ago

“The personalisation isn’t as displayed. The letters are embossed and not coloured as described. Therefore its almost impossible to see.”

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Posted 11 months ago

Hi Wayne, Thank you for your email, I'm sorry to hear that you aren't happy with the embossing. We do not advertise that the embossing is in colour so I'm sorry if you missed this. If you'd like to return the wallet for store credit, please click on the link below to our free returns service. https://www.royalmail.com/track-my-return#/details/6633

Posted 11 months ago

“Good quality products”

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Posted 11 months ago

“1st time customer Recipient loved the gift Good price point as well - 👍 I've seen more expensive items almost identical as this purchase but nowhere as good as this was delivered on time and with care will definitely be returning cheers!”

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Posted 11 months ago

“I ordered custom champagne flutes for my son's wedding. They never arrived even though we received notification that the package was ready to be picked up at the location that their shipper left it at. We tried contacting the courrier that the shipper sub-contracted this out to. We contacted the shipper who told us there was nothing they could do as the package was lost. I tried SEVERAL times to contact the store itself and all I ever received was an "I am so sorry for the inconvenience, we will look into it", yet no one from the store has ever gotten back to me. I am very disappointed that these glasses (even if they ship another set out) will not arrive in time for my son's wedding because it has taken them so long. Really poor customer service”

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Posted 11 months ago

Hi Maureen, Thank you for taking the time to accept my phone call this afternoon. I am very sorry for courier issues and the time it took to get a response from us. As the parcel was awaiting collection, we were awaiting a response from the courier for this information. I do apologies for the time it took for us to receive this information. As discuss during the call, we will engrave and dispatch new champagne flutes today on our international express service to arrive within 2-3 working days. You also now have my direct email and please do not hesitate to contact me if have any additional requests. Kind Regards, Jamie Farrar&Tanner Customer Service

Posted 11 months ago

“I recently ordered an engraved Leatherman kit for despatch to Australia. I simply cannot believe the excellent service from start to finish. The website was extremely easy to navigate, the item was reasonably priced, free postage (I paid a little extra for express post) and it arrived in Perth West Australia in under 7 days. Item was exactly as described, beautifully packaged and expertly engraved. The company, the courier and the process was well above expectations. If I could give more than 5 stars, I would.”

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Posted 1 year ago

“good quality, love the finished product. fast delivery too! will definitely be ordering again!!”

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Posted 1 year ago

Farrar & Tanner is rated 4.8 based on 6,175 reviews