Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,336 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,336 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 13th January 2025

478

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality of the product was first class, I am very happy!”

Helpful Report

(Cheltenham) - Posted 3 months ago

“Customer services were quick to reply when I had a query about a product. Delivery was quicker than expected and the item was great quality.”

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Posted 3 months ago

“Order came very quickly an the glass is beautiful, very happy.”

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Posted 3 months ago

“The penknife and engraving of the item I purchased were beautiful. However delivery wasn't so good or communication from the company. The parcel was soaking wet right through to the penknife. It was purchase as a birthday present for my husband and I had to throw the box/ tube away and find something else I could gift it in. I sent photos and an email using their own messaging system to the company but heard nothing back. Expensive gifts but poor customer service.”

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Posted 3 months ago

Hi Nicola, I'm so sorry for the trouble. I cannot find any emails from the email address on your order, was this sent from a different address? We can definitely find a solution for this if you could email us directly on customerservice@outdoor365.co.uk. My apologies again for the disappointment. Best wishes, Stacey

Posted 3 months ago

“Excellent chess for a gift, decorated very beautifully, I think a friend will be delighted”

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Posted 3 months ago

“I ordered he cufflinks as a present. They are very smart. Thanks for the propt delivery.”

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Posted 3 months ago

“Fast delivery, personalised box is stunning thank you”

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(Cheltenham) - Posted 3 months ago

“A beautiful razor, delivered quickly. Great company to deal with.”

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(Cheltenham) - Posted 3 months ago

“Really pleased with our purchase. Wooden box made it a perfect special gift. Arrived quickly too. Would recommend”

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(Cheltenham) - Posted 3 months ago

“This company provided a quality product at a fair price and the turn around time from order placement to receipt of the product was exceptional.”

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(Cheltenham) - Posted 3 months ago

“Very pleased with he manicure set I ordered for my son's birthday gift. He was very happy with it. The process of ordering was very easy and efficiently dealt with. My gift arrived quickly and safely packaged. Nice leather case and all the items held in the case will be used for many years.”

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Posted 3 months ago

“Superb!! Excellent quality cufflinks. They arrived in perfect condition and super speedy for international delivery. I am very grateful to the team. Beyond impressed and happy. Thank you!”

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(Cheltenham) - Posted 3 months ago

“Excellent service. Product arrived very quickly within the time period mentioned on the website. Wonderful product - leather travel documents case. Great quality, elegant and a beautiful present for my husband. Thank you!”

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Posted 3 months ago

“Excellent quality and workmanship. I particularly liked how I could see the inscription and make changes before I ordered. Thank you”

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Posted 3 months ago

“The quality of engraving was very good and I'd definitley buy another present from F&T.”

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Posted 3 months ago

“I ordered a personalised wooden chess set for my husband for our anniversary. When there was a problem with delivery being delayed (not due to the fault of Farrar & Tanner), another item was despatched for the next day. I am so pleased with the chess set. It is of a beautiful quality and the customer service I received from Sue was excellent.”

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(Cheltenham) - Posted 3 months ago

“Poor service.”

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Posted 3 months ago

Hi Gaynor Apologies the cufflinks from your order were missing the engraving. I have looked at your order and can see that we have now resolved the issue for you. Many thanks Kind regards Sue Customer Service

Posted 3 months ago

“Very happy with ruby goblets were a gift kept them myself”

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(Cheltenham) - Posted 3 months ago

“Ordered a Tan leather conference A4 folder. I am thrilled with the beatiful quality when it arrived. The engraved message was also done beautifully. I would highly recommend this product and all wrapped up in lovely tissue paper and a lovely box.”

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Posted 3 months ago

“Delivery was very quick, the items were well packaged & ordering through the website was simple.”

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Posted 3 months ago

Farrar & Tanner is rated 4.8 based on 6,336 reviews