Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.79

4.8 Rating 6,173 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,173 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 9th November 2024

465

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always an outstanding service.”

Helpful Report

Posted 5 months ago

“Very pleased, the parcel came on time and was very well wrapped, and we were very pleased with the item we bought, great quality and great value.”

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Posted 5 months ago

“Product was received on time and as expected - good size glass, very good quality.”

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Posted 5 months ago

“Bought a cartridge bag and had it inscribed for a present. Excellent quality and very speedy delivery”

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Posted 5 months ago

“Very pleased with my belt, love the personalisation option,pleasent experience trading with you. Kind regards Paul”

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Posted 5 months ago

“This has to be one of the best Companies ever to deal with. Fast, friendly, free postage and shipped to NZ in 5 days!!! Extremely happy with my purchase too.”

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Posted 5 months ago

“Fantastic service! Beautifully done and arrived promptly.”

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Posted 5 months ago

“Very happy with the gift fine quality”

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Posted 5 months ago

“Lovely glass- anniversary gift and husband was pleased. Quick engraving and speedy dispatch. Thank you.”

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Posted 5 months ago

“Unfortunately you were not able to supply the ordered item. Because of the delay in advising me that you could not supply I had to accept a substitute item, not the Barbour belt I had wished to purchase. The rating does not relate to the quality of the item shown above”

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Posted 5 months ago

Hi Anthony We have responded to you on the other review you left. Many thanks Kind regards Sue Customer Service Farrar & Tanner

Posted 5 months ago

“Five out of five. Service and speed.”

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Posted 5 months ago

“Beautiful pocket watch bought for a 50th. Very happy with the product!”

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Posted 5 months ago

“Many thanks brought 2 whiskey glasses for a 50th present,one was slightly cracked on delivery, reported this back to them and they replaced immediately , Great service”

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Posted 5 months ago

“I bought a personalised, boxed bottle of port as a retirement gift. It was even better than it looked on the website. Very happy with it, thank you”

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Posted 5 months ago

“Bought for a gift. Looks lovely.”

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Posted 5 months ago

“Bought a Mele & Co Watch Display Box as a Birthday Gift. The decorative packaging arrived damaged/ ripped and the paint on the box was blistered. Not impressed with the quality control before shipping. As this was purchased last minute, I had no time to return. I had to give to gift with some apologies.”

Helpful Report

Posted 5 months ago

Good afternoon. I am sorry to read about the issues with your recent purchase from Farrar & Tanner and would like the opportunity to try and find a resolution that you would be satisfied with. Having searched our emails, I cannot find any communication regarding this so I have emailed you directly. Many thanks Kind regards Sue Customer Service

Posted 5 months ago

“This is a review of Farrar and Tanner, not the product I purchased. In terms of service, the website was well designed, purchase was straightforward and delivery very fast. Items were dispatched quickly, were well packaged and arrived safely. The quality of one of the products was not quite as I had hoped but I do not believe this was the fault of Farrar and Tanner. Perhaps the item description could have been better.”

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Posted 5 months ago

Hi John, Thank you for your kind words about our service. It's great to see that your experience with us was straightforward and delivery was fast. I'm sorry to hear that one of the items wasn't up to our high standards. Please can you email me with your order details and what the issue is with the product. I'd like to offer you a replacement. My email address is Jamie@outdoor365.co.uk Kind Regards. Jamie Farrar and Tanner Customer Service Manager.

Posted 5 months ago

“Very happy with the paperweight that I ordered. The engraving was excellent. Delivered very promptly, the whole service was brilliant.”

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Posted 6 months ago

“i received my chef knife however it was originally missing the engraving i had chosen. i contacted the customer service team and a replacement knife with the correct engraving was shipped out to me with next day delivery free of charge just in time to give this gift to the recipient. thank you for the great customer service and solution to my problem.”

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Posted 6 months ago

“The order arrived safely and has been much appreciated and is now ready to be handed over as a Ruby Wedding gift. Thank you.”

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Posted 6 months ago

Farrar & Tanner is rated 4.8 based on 6,173 reviews