Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.79

4.8 Rating 6,182 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,182 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 9th November 2024

465

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product was fantastic quality. Fast delivery. It was the perfect gift”

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Posted 2 years ago

“Writing too small to read.”

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Posted 2 years ago

Hi Sylvia, we absolutely want you to be delighted with your purchase and as such, we'd be more than happy to replace or exchange this for you. I'll contact you directly to arrange and to see if we can get the engraving to the size you'd like. Best wishes, Jude

Posted 2 years ago

“Solid products, advertised perfectly so that I was not left disappointed and a speedy service...only good things to say about the whole experience”

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Posted 2 years ago

“Many thanks once again for your fabulous attentive, professional service and prompt delivery of our beautiful wrapped gift ! A perfect present gratefully received !!!”

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Posted 2 years ago

“Many thanks to your excellent Customer Service staff to whom I award 5 stars . Once again UPS have failed me.”

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Posted 2 years ago

Hi Margaret, Thank you so much for taking the time to review your shopping experience with us. I'm sorry to hear UPS have let you down with delivery. If there is anything more we can help with on this, please do let us know and we will do what we can to help. Best wishes Rachel

Posted 2 years ago

“Bought as a 30th present, absolutely over the moon great quality and a beautiful piece of work, highly recommend”

Farrar & Tanner 5 star review on 18th May 2022

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Posted 2 years ago

“Absolutely fantastic service 5 stars”

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Posted 2 years ago

“Great service ordered chess set looks amazing.”

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Posted 2 years ago

“They make good things and it’s very smart. Good service - no complaints”

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Posted 2 years ago

“Very pleased with the service I received. Excellent product and prompt delivery as promised”

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Posted 2 years ago

“Quite literally the most beautiful wedding gift for my brother and wife. We love it and they love it too. Fast service and excellent communication and already recommended to friends. Thank you!”

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Posted 2 years ago

“Kept your promise on prompt delivery!”

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Posted 2 years ago

“Excellent service and good prices”

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Posted 2 years ago

“Disappointed with quality of cuff link’s, silver was very scratched.”

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Posted 2 years ago

Hi Joanne, Many thanks for taking the time to review your purchase. I am so sorry to hear there is an issue with your cufflinks. I will contact you directly to help resolve the issue. Best wishes Rachel

Posted 2 years ago

“Farrar & Tanner we’re quick to get back to me and settle some issues I had with a purchase. The representative took the time to explain where I had gone wrong and even though it was my mistake, they offered me some store credit and great advice for my next purchase. I’m left feeling much better about my purchase and will certainly consider using the company again.”

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Posted 2 years ago

Hi Philip, Many thanks for taking the time to review your purchase. I am so sorry to hear of the issues with your chess set. It's really important to us that our customers are happy with their purchases and overall shopping experience. I am going to contact you directly to hopefully help resolve this for you. Best wishes Rachel

Posted 2 years ago

“Truly horrible Cookies policy; you simply cannot opt out of them inflicting cookies on your computer. Unless they get some push-back they will continue with this unwelcome enforced invasion of privacy.”

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Posted 2 years ago

Thank you for your feedback, we have taken this on board and we are updating our cookies policy. There are essential cookies that must be agreed to for a sales transaction to complete and we are working on separating out those to offer a 'opt in to essential cookies only' choice. It is a change that we will be making in the forthcoming weeks.

Posted 2 years ago

“Excellent product - bought sabatier knife block as a gift for my daughter’s birthday. Engraved beautifully and she loves love loves them ! Arrived promptly a couple of days after ordering online. Thanks 🙏🏽”

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Posted 2 years ago

“A really helpful and charming girl when I telephoned to correct a mistake i had made ordereding on line. The product was great too.”

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Posted 2 years ago

“Unfortunately, there was a bit of a mess-up over my order, & I somehow managed to tick the billing address the same as the delivery address - it was a gift for my nephew. To cut a long story short, the person I spoke to in Customer Service was more than helpful, offering to send out a new order to be received the following day! Luckily this turned out not to be necessary. My nephew was delighted with his gift & I will use this company again for original gifts!”

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Posted 2 years ago

“Great product, beautiful engraving, on time delivery”

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Posted 2 years ago

Farrar & Tanner is rated 4.8 based on 6,182 reviews