Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.79

4.8 Rating 6,182 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,182 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 9th November 2024

465

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a pocket watch with engraving, very quick proffessional service, beautiful watch.”

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Posted 2 years ago

“Fabulous champagne bucket - looks exactly how it did on the website. Great personalisation and VERY VERY quick delivery.”

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Posted 2 years ago

“The ice bath was delivered within 36 hours of ordering and arrived in a very nice presentation box. The ice bath was purchased as a birthday gift, the recipient is delighted with the high quality look and feel of it.”

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Posted 2 years ago

“Great product - a lovely gift. Experience was unfortunately spoiled by poor delivery service by DPD (possibly my fault as I gave my contact details as opposed to the recipients). Steve”

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Posted 2 years ago

“An excellent service, nothing further to add!!”

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Posted 2 years ago

“Excellent quality, quick delivery (especially considering I wanted the item engraving) and a very happy customer. We’ll packaged and great communication also from the postal service. Will definitely use them again.”

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Posted 2 years ago

“very pleased with the presentation”

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Posted 2 years ago

“excellent product very quick delivery 5 stars”

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Posted 2 years ago

“Ordered a knife as a gift online the service was excellent and delivery on time.”

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Posted 2 years ago

“Excellent service, received items within a few days.”

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Posted 2 years ago

“Quick delivery time and quality knife. Very happy customer.”

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Posted 2 years ago

“Sent me a cracked handled taylors eye witness premier collection rams horn knife. They did respond to me with 'your welcome to return it'. But as I told them, it was for a gift and I have no time to be returning it. Plus I don't work for them, so not prepared to que, photo, pay etc.. On the other hand I have just received a call from Jamie and he has sorted it out and I am receiving a replacement and a printed returns slip. That's the normal procedure if you have a problem with your order and what I previously experienced was not how Farrar do things, and I believe him. So yes highly recommended. Thanks Jamie.”

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Posted 2 years ago

“My Victorinox fully-forged nife looks excellent (it was a present} and arrived promptly after the Victorinox site refused to work for me. A good experience.”

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Posted 2 years ago

“Excellent service with swift and secure delivery”

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Posted 2 years ago

“If I could give less than one star I would. I always buy local, but was told the service would be great. Sadly it is not. My watch arrived for a 60th birthday gift and I am in USA. It does not run. I have tried to work with their customer service (I could give them 1 start for that because I did hear back fairly quickly) However, they did not know what my order was, then they tried to get me to return it not from the USA. When I explained I was here they sent me a mailing slip. I have to go 80 miles away to go to the place they say I have to mail it. I am away for a week at corporate budget meetings. So by the time I get home, box it up, drive 80 miles, mail it in and wait an unknown amount of time if ever I get it returned my significant other will not have his birthday gift. Disappointed does not cover where I am and lesson learned I will not buy abroad again. I would hesitate to use this company.”

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Posted 2 years ago

Thank you for your review, however I do feel it's a little unfair. Within your email to us you mentioned the watch was working before you giftwrapped it but then it did not wind. We were more than happy to replace this for you, but did not realise you were in the US when we emailed the returns label. As soon as we knew this we sent instructions for you to arrange a free DHL collection from your home, and in the meanwhile because it's an important gift we are resending the order to you. Your first email to us was Saturday and we responded within 5 minutes, and by Monday we had arranged to resend the watch, and explained how to book the free collection for the broken one. Please would you reconsider your comments as our customer service team worked very hard to resolve this quickly for you. Best wishes, Jude Freeman Customer Service Manager

Posted 2 years ago

“I bought the knife and cake server as a gift and thought it would be right. However, the reality far surpassed my expectations. The quality is super... The items are gift wrapped fir a wedding on Saturday...”

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Posted 2 years ago

“This is the 3rd time we have bought one of these glasses fir a present. Each time the recipient has really liked them. They are a sturdy tumbler.”

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Posted 2 years ago

“Goods arrived exactly as described and well-packaged - and sooner than expected. Would recommend.”

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Posted 2 years ago

“Arrived really quickly despite custom engraving, quality of engraving was good. Price was very reasonable. Cannot fault the service at all.”

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Posted 2 years ago

“Great service and excellent product quality”

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Posted 2 years ago

Farrar & Tanner is rated 4.8 based on 6,182 reviews