Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,389 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,389 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 11th February 2025

Andy

Farrar & Tanner 5 star review on 9th February 2025

Hayley Gray

Farrar & Tanner 5 star review on 18th January 2025

Charles

489

Anonymous

Anonymous // 01/01/2019

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“Great customer service and communication. Thoughtful gifting ideas and easy ordering. Reasonable pricing. Delivery good.”

Helpful Report

(Cheltenham) - Posted 2 months ago

“it was amazing gift and super fast , thank you very much 🫶🏻”

Helpful Report

(Cheltenham) - Posted 2 months ago

“I was looking for something personal for my brother’s 60th birthday. He loved cycling. I found this Dartington glass tumbler with cyclists on and it could be engraved. Love it and he will to. Great communication. Quick delivery and very well packed. Fully recommend. Thank you”

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Posted 2 months ago

“Fast delivery and very well packaged Highly recommend 👍”

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(Cheltenham) - Posted 2 months ago

“Hopefully good products - we won't know until the recipients open them at Christmas. Poor process on the website for ordering. Very confusing on billing and delivery addresses which ended with them being partially transposed which I had to intervene when the confirmation emails were sent. I didn't dare risk trying to put two gifts with different delivery addresses in the same basket to claim the discount offered so did them one at a time and still had hassle. I tried to order the posh packaging for both but gave up in the edn on the second one. In the event both packages were delayed in the delivery process with one being routed to an incorrect distribution centre. Uninsrpiring at best.”

Helpful Report

Posted 2 months ago

Dear Ian, Thank you for your review. Your order was placed on our standard delivery service, which, as outlined at checkout, can take up to 10 working days. Your parcels were dispatched on 3rd December and arrived on 10th December, within the expected timeframe. Regarding the billing and delivery addresses, our checkout process includes a clear tick box if you wish to separate these details. We appreciate you contacting us to amend your information, and we were able to adjust this promptly before dispatch. As for placing two separate orders to different delivery addresses, this approach was correct given that our system only applies one delivery address per basket. We understand that this may have added extra steps for you. Lastly, we regret that one package encountered a delay at a distribution centre, as this is rare and typically outside our immediate control once dispatched. We trust the recipients will enjoy their gifts, and we thank you for your order. Kind Regards, Jamie Customer Service

Posted 2 months ago

“I bought 2 items as Xmas presents so have not had any reaction from recipients yet. However both look good and as they were on the web site. Delivery was quick and no problems.”

Helpful Report

Posted 2 months ago

“My attention was captured by the visual impact of the advertisement and looking through it one if the items intrigued me so I bought it. Communication first rate and item arrived promptly and exactly as described. All told very pleasant experience.”

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(Cheltenham) - Posted 2 months ago

“Excellent and speedy service”

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Posted 2 months ago

“I must commend this business's customer service. I wanted to buy my nephew who lives in Dublin a present, but ordered it through the UK portal. In the event the delivery failed and it was returned to F & T's depot back in the UK. I was advised there would be a further fee for redelivery, but that my nephew would have to pay local tax post Brexit upon the item. Customer Service invited me to cancel the original order and to order again through their Irish portal. They duly refunded me plus the difference in price between the two portals being about £30 which was over and above what I expected.”

Helpful Report

Posted 2 months ago

“Brilliant company. I had to send back the item I ordered (nothing wrong with the product - it clearly is great quality but I had measured the space I needed it for wrong!). After sending it back, I realised I’d accidentally left a gift voucher intended as a Christmas gift in the box. I emailed the company to explain my mistake and asked if they could keep an eye out for it. Yesterday, I got a call from the company telling me they had my gift voucher and they would post it back to me. What fantastic service!! I think it’s rare to find a company so helpful and honest.. I think most would have said they didn’t have it. Very thankful and would highly recommend (for their products and customer service!) Thank you”

Helpful Report

(Cheltenham) - Posted 2 months ago

Hi Laura Thank you for your lovely review and I'm glad we found the voucher and were able to return it to you. Happy New year to you Kind regards Sue Customer Service Farrar & Tanner

Posted 1 month ago

“Perfect gift for a gardener. And personalised. Easy to order and came quickly, well packed and good communication beforehand. Thank you”

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Posted 2 months ago

“Easy to order, very timely despatch and arrived in perfect condition. Very good experience, will use again.”

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(Cheltenham) - Posted 2 months ago

“Great service and quality of goods, delivered promptly to my door.”

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Posted 2 months ago

“I bought this Richardson knife last year for my partner and she loved it so much that when my mum asked for a knife for Xmas this year I’ve bought another one. Great quality product x”

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(Cheltenham) - Posted 2 months ago

“The Backgammon board I ordered is even better than it looked on the website. Quality is excellent and I am really pleased with service and delivery. Top notch service and product.”

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Posted 2 months ago

“Speedy service and excellent products at good prices. Thank you.”

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(Cheltenham) - Posted 2 months ago

“Very fast delivery. Easy to order. Lovely items for sale.”

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Posted 2 months ago

“It is a christmas present and not given yet so can't give proper review.”

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(Cheltenham) - Posted 2 months ago

“Good range, high quality products at good price. Good customer service always prompt to help and satisfy. Will purchase from them again. Satisfied customer”

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(Cheltenham) - Posted 2 months ago

“Great service and quality product at an acceptable price”

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Posted 2 months ago

Farrar & Tanner is rated 4.8 based on 6,389 reviews