Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,336 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,336 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 13th January 2025

478

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely quality product, arrived 2 days after ordering. very pleased indeed.”

Helpful Report

Posted 1 month ago

Hi Samuel, Thank you for your fantastic review! We're so glad to hear that you're pleased with the quality of the product and the prompt delivery. Best regards, Jamie Farrar & Tanner Customer Service

Posted 1 month ago

“Fantastic backgammon board, packaged beautifully ordered and delivered in 3 days. So pleased”

Helpful Report

Posted 1 month ago

Hi Carrie, Thank you for your wonderful review! We're thrilled to hear that you're pleased with the backgammon board and that it arrived quickly and beautifully packaged. Thanks Jamie Farrar & Tanner Customer Service

Posted 1 month ago

“Not impressed. Lovely belt but the personalisation was rubbish. Took a while for us to actually find it. Wouldn’t buy again”

Helpful Report

Posted 1 month ago

Hi Andrea, Thank you for your feedback. We're sorry to hear that you are dissatisfied with your purchase. We have not received any email from you regarding this issue, but we are more than happy to assist in rectifying the situation. Please get in touch with us at customerservice@outdoor365.co.uk or give us a call on 03445678365. We can arrange a replacement or refund for you. We look forward to resolving this as quickly as possible! Kind Regards, Jamie Farrar and Tanner Customer Service

Posted 1 month ago

“I ordered the pocket watch for a retirement gift really good quality and he was very pleased with the gift I put a rush on the order and it arrived within 2 days Would recommend”

Helpful Report

(Cheltenham) - Posted 1 month ago

Hi Helen, Thank you for your wonderful review! We’re thrilled to hear that the pocket watch made a great retirement gift and that the quick delivery met your needs. Best wishes, Jamie Farrar & Tanner Customer Service

Posted 1 month ago

“The knife I purchased was a very good price and I'm very pleased with it, and also the engraving I got put on the blade for an extra £5. However the age verification on the website didn't accept my perfectly good driver's licence or credit card details, and trying to contact customer services was a joke with the phone number not working and neither the messaging service.”

Helpful Report

Posted 1 month ago

Dear Mark, Thank you for your feedback. We're glad to hear that you're pleased with the knife and the engraving! However, I apologise for the inconvenience you experienced with the age verification process and our customer service. We recently encountered some technical issues with our website, which caused disruptions in both the verification process and our communication channels. We are actively working to resolve these issues to ensure a smoother experience for our customers moving forward. We appreciate your patience and understanding and hope to provide you with better service next time. If you need further assistance, please don’t hesitate to reach out to us directly at customerservice@outdoor365.co.uk Kind Regards, Jamie Farrar and Tanner Customer Service

Posted 1 month ago

“It is for Christmas so I have not looked it's a present for someone”

Helpful Report

Posted 1 month ago

“The named knives will make sn excellent Christmas present”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your lovely review! We're delighted to hear that you think the named knives will make excellent Christmas presents. They’re certainly a thoughtful choice! Best wishes, Jamie Farrar & Tanner Customer Service

Posted 1 month ago

“Very easy to order and delivery was super fast . One happy customer”

Helpful Report

Posted 1 month ago

Hi Amanda, Thank you so much for your fantastic review! We're delighted to hear that you found the ordering process easy and that your delivery was super fast. Best wishes, Jamie Farrar & Tanner Customer Service

Posted 1 month ago

“I really enjoyed the whisky I perchased from farrar & tanner.and they were pretty quick in there delivery.thanks!.”

Helpful Report

Posted 1 month ago

Hi Paul, Thank you for your awesome review! We're so pleased to hear that you enjoyed the whisky and that our delivery was quick. We appreciate your support! Best wishes, Jamie Farrar & Tanner Customer Service

Posted 1 month ago

“Excellent products. Bought a backgammon set for a 21st birthday present. Had the box engraved too. Arrived quickly, beautifully packaged and very happy with the set as was the recipient.”

Helpful Report

(Cheltenham) - Posted 1 month ago

Hi Lisa, Thank you so much for your wonderful review! Best wishes Jamie Farrar and Tanner Customer Service

Posted 1 month ago

“The product we bought was fantastic and as a gift was unbelievably well received.”

Helpful Report

(Cheltenham) - Posted 1 month ago

Hi Rachel, Thank you for your fantastic review! We're thrilled to hear that the gift was well received. It means a lot to us that you chose Farrar & Tanner for such a special occasion. Best wishes, Jamie Farrar & Tanner Customer Service

Posted 1 month ago

“What a treat for a Monday. Ordered a Kydex holster for my Gerber Suspension multi tool it arrived today and it’s just the ticket. Absolutely amazing customer service and super speedy delivery. Lovely helpful people. Thank you.”

Helpful Report

Posted 1 month ago

Hi Robert, Thank you so much for your fantastic feedback! We're delighted to hear that your holster arrived quickly and perfectly suited your needs. Best wishes, Jamie Farrar & Tanner Customer Service

Posted 1 month ago

“Disappointed that the product did not come in a box, to keep it in. I have a chequers game and I wanted this for a present for someone who admired mine.”

Helpful Report

Posted 1 month ago

“Quality products, quick delivery”

Helpful Report

Posted 1 month ago

Hi Rachael, Thank you so much for your kind words! We're thrilled to hear that you were pleased with our products and the quick delivery. Your support means a lot to us! Best wishes, Jamie Farrar & Tanner Customer Service

Posted 1 month ago

“Excellent service, would use this company again.”

Helpful Report

(Cheltenham) - Posted 1 month ago

Hi Rosie, Thank you for your wonderful review! We’re so glad to hear that you had an excellent experience with us. We look forward to serving you again in the future! Best wishes, Jamie Farrar & Tanner Customer Service

Posted 1 month ago

“The item arrived within 2 days, no fuss !”

Helpful Report

Posted 1 month ago

Hi Wenche, Thank you for your great review! We're so pleased to hear that your item arrived swiftly and without any fuss. Best wishes, Jamie Farrar & Tanner Customer Service

Posted 1 month ago

“The quality, price and delivery timescale is excellent! Can recommend to anyone. Thanks.”

Helpful Report

(Cheltenham) - Posted 1 month ago

Hi Colin, Thank you for your excellent review! We're thrilled to hear that you found our quality and delivery times impressive. Your recommendation means a lot to us! Best wishes, Jamie Farrar & Tanner Customer Service

Posted 1 month ago

“Lovely silver clock. Would be useful to have it specified on description exactly where the personalisation is as well as on the visual - i.e. for this it is on the glass and not the silver which would have looked better.”

Helpful Report

Posted 1 month ago

Hi Emma, Thank you for your thoughtful feedback! We're glad to hear you love the silver clock. Best wishes, Jamie Farrar & Tanner Customer Service

Posted 1 month ago

“Lovely products and quick efficient delivery”

Helpful Report

(Cheltenham) - Posted 2 months ago

Hi Mark, Thank you for your lovely review! We're thrilled to hear that you were pleased with our products and the quick delivery service. Kind Regards, Jamie Farrar and Tanner Customer Service

Posted 1 month ago

“Quality products and excellent service. A supplier I will return to again.”

Helpful Report

(Cheltenham) - Posted 2 months ago

Hi Christine, Thank you for your wonderful review! We're so pleased to hear that you’re happy with our products and service. We look forward to welcoming you back soon! Best wishes, Jamie Farrar & Tanner Customer Service

Posted 1 month ago

Farrar & Tanner is rated 4.8 based on 6,336 reviews