Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,401 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,401 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 26th February 2025

Pierre

Farrar & Tanner 5 star review on 11th February 2025

Andy

Farrar & Tanner 5 star review on 9th February 2025

Hayley Gray

Farrar & Tanner 5 star review on 18th January 2025

Charles

490

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very impressed with the customer service. Initially, we were disappointed with the item delivered but customer service very soon rectified the situation and we are now delighted with our item and can't wait to present it as a gift to our friends. Thank you”

Helpful Report

Posted 1 year ago

Good morning, I'm really sorry to hear this. I can see you have not contacted us to fix this for you - we can have a newly engraved wine box sent out ASAP if you'd like? The wine boxes are filled with straw as shown on the website, if you could send some photos of what you received to customerservice@outdoor365.co.uk then we would be more than happy to rectify any issues before the gift is due to be given. Best wishes, Stacey

Posted 1 year ago

“Ordered a glass tumbler. Albsoutley love it, we got it engraved. Quick efficient service,”

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Posted 1 year ago

“Not your company, but the product. Sabatier knives in a block. Knives fine, block has cheap tin badge on front, that somebody couldn't be bothered putting on straight!”

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Posted 1 year ago

Good morning, I'm so sorry for the issue with your knife block. We can definitely get a replacement sorted for you if that's at all suitable? Please contact customerservice@outdoor365.co.uk to get this sorted, we're always happy to help. Best wishes, Stacey

Posted 1 year ago

“Quick delivery, great product, can't ask for more”

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Posted 1 year ago

“Great product, beautiful packaging, great cost and fast delivery. Very impressed”

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Posted 1 year ago

“Received the hip flask with leather cover I ordered. I am absolutely delighted with it, I’m sure my son in law will be as well!”

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Posted 1 year ago

“The ordering,payment and delivery process was very slick and competent. I was somewhat surprised that the item purchased was delivered in a simple cardboard parcel without any protective wrapping. Happily the item wasn't damaged.”

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Posted 1 year ago

“Simply good quality leather belt. Trust this brand.”

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Posted 1 year ago

“Prompt and efficient delivery. Product as described.”

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Posted 1 year ago

“Bought as a present, but seems fine and the recipient very pleased with it. Excellent service, thank you.”

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Posted 1 year ago

“Lovely letter opener, very efficient service and fast delivery, all in all a great purchase. Thank you!”

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Posted 1 year ago

“The carving set I ordered is of reasonable quality but the accompanying box looks cheap and is very poorly finished. It’s a pity that this aspect of what should be a quality gift is so shoddy.”

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Posted 1 year ago

“Bought for an anniversary present for my son and wife. Not yet opened till next week”

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Posted 1 year ago

“Great service and the whisky glass looks and feels so much more expensive than it is. My husband loves it. Will definitely order from here again.”

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Posted 1 year ago

“Prefect service lovely bag”

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Posted 1 year ago

“We ordered a silver trinket box for our great-granddaughter's christening. It was ordered at rather short notice with a request for a personalised engraving. The company messaged us for our preference regarding the engraving and the box arrived in good time with the engraving exactly as we had ordered it. We and the baby's parents are very pleased with the box. Thank you Farrar and Tanner. Martin Mitchell”

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Posted 1 year ago

“The whisky glasses with the pewter pheasants were a present and the recipient was delighted with them”

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Posted 1 year ago

“Livraison non conforme”

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Posted 1 year ago

Good afternoon, I'm sorry to see this. Having checked the tracking the order was delivered in 6 days, which is within our estimated time frame for international orders on standard delivery. We do not have any contact from yourself regarding an incorrect delivery, so please can you email us directly. Our email address is customerservice@outdoor365.co.uk. Best wishes, Stacey

Posted 1 year ago

“Ordered 2 grandsons a Barbour wallet each as Xmas gifts. Ordered and despatched same day, delivered 2 days later. Items were individually boxed and well packaged. Also given the option of engraving on the front (for a small fee) beautifully done. Very pleased with my items”

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Posted 1 year ago

“This is a present so haven't given it as yet. But I am pleased at how it looks and the fast preparation and delivery”

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Posted 1 year ago

Farrar & Tanner is rated 4.8 based on 6,401 reviews