Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,407 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,407 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 26th February 2025

Pierre

Farrar & Tanner 5 star review on 11th February 2025

Andy

Farrar & Tanner 5 star review on 9th February 2025

Hayley Gray

Farrar & Tanner 5 star review on 18th January 2025

Charles

490

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful chess set, ordered for our sons 18th birthday. Very impressed with the quality. Fast delivery and packed really well. My son is going to love this!”

Helpful Report

Posted 1 month ago

“No problems encountered. Excellent products and service. Easy to order online.”

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Posted 1 month ago

“Excellent service very quick delivery, bought a mantel clock Love it”

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(Cheltenham) - Posted 1 month ago

“Ordered a Premier Collection Taylors Eye Witness knife which arrived on time but with very slight damage to the presentation box. I explained the situation and it was quickly remedied with a replacement box being dispatched and recieved with a couple of days. Would definitely order again”

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(Cheltenham) - Posted 1 month ago

“Fastest service I’ve ever received- I ordered my son a chess set unfortunately I realised about 3 hours later I’d ordered the wrong set, by this time my order had already been dispatched ( including personalised plaque). I rang and spoke to Sofia whose customer service was incredible ( good old fashioned service that is sadly missing in most places nowadays). Correct order was placed - refund for incorrect set sorted. Sofia was so helpful and so friendly. The correct chess set arrived beautifully carefully packed and so quick. My son was delighted with this Persian brass chess set - it really is lovely. I cannot thank Sofia enough for all her help and excellent service from Farrar & Tanner. I cannot recommend them enough.”

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Posted 1 month ago

“Easy ordering, speedy order process, no problem pick up”

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(Cheltenham) - Posted 1 month ago

Hi Ulrike, Thank you for your wonderful review! We're delighted to hear that you found the ordering process easy and our service efficient. Best regards, Jamie Farrar & Tanner Customer Service

Posted 1 month ago

“Nice present for someone interested in geography. Good quality”

Helpful Report

(Cheltenham) - Posted 1 month ago

Hi Coca, Thank you for your wonderful review! Best regards, Jamie Farrar & Tanner Customer Service

Posted 1 month ago

“bought an engraved christening set - was beautiful and delivered very promptly”

Helpful Report

Posted 1 month ago

Hi Ben, Thank you for your fantastic review! We're thrilled to hear that you loved the engraved christening set and that it arrived promptly. Best regards, Jamie Farrar & Tanner Customer Service

Posted 1 month ago

“Quality product at a great price . Easy ordering process.”

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Posted 1 month ago

“I am delighted with the bag I ordered. Excellent quality, delivered on time. I was kept informed of the delivery time and date. I shall recommend Farrar and Tanner and will be buying more in the future.”

Helpful Report

(Cheltenham) - Posted 1 month ago

“Full hunter watch bought for me as an anniversary gift is absolutely stunning, 1st class! A truly beautiful piece of machinery. Speedy delivery and 1st class shopping. Thank you.”

Helpful Report

(Cheltenham) - Posted 1 month ago

Hi there, Thank you for your amazing review! We're so glad to hear that you love your full hunter watch and had a great shopping experience with us. Best regards, Jamie Farrar & Tanner Customer Service

Posted 1 month ago

“High quality item. Delivery was efficient and speedy. Thank you”

Helpful Report

(Cheltenham) - Posted 1 month ago

Hi Caroline, Thank you for your fantastic review! We're thrilled to hear that you appreciated the quality of your item and our speedy delivery service. Best regards, Jamie Farrar & Tanner Customer Service

Posted 1 month ago

“I ordered a personalised pen for my granddaughter’s birthday and was impressed by the speed of delivery. It looks very nice, and I hope she likes it!”

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(Cheltenham) - Posted 1 month ago

Hi Anne, Thank you for your lovely review! Best regards, Jamie Farrar & Tanner Customer Service

Posted 1 month ago

“Bought an Opinel no.8 folding knife, also used the personalised engraving option for my friends gift…a nice touch. They ABSOLUTELY LOVED it!! The item was ordered on a Friday and I received delivery on Sunday, which was unexpected. Five star service and quick delivery, I will definitely use them again.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your wonderful review! We're delighted that the personalised engraving made your friend's gift extra special and that the quick delivery exceeded your expectations. Best regards, Jamie Farrar & Tanner Customer Service

Posted 1 month ago

“Ordered some garden items for my wife’s birthday. The personalization/engraving was a beautiful touch. She loved them! Very high quality and shipping was faster than expected.”

Helpful Report

(Cheltenham) - Posted 1 month ago

“Excellent all round service. Good range of products at Good priced. Delivery was very quick.”

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(Cheltenham) - Posted 1 month ago

“Lovely well finished Hold-all”

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(Cheltenham) - Posted 1 month ago

“I could not fault any. Part of t”

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Posted 1 month ago

“I purchased a gift for my friend's special birthday & was delighted by the care & attention from Farrar & Tanner. The website was easy to navigate and from choosing the present to delivery was very speedy. I was kept informed at every stage of my transaction & I would definitely use & recommend Farrar & Tanner again .”

Helpful Report

Posted 1 month ago

Hi Fiona, Thank you for your delightful review! We're so pleased to hear that you found our website easy to navigate. Best regards, Jamie Farrar & Tanner Customer Service

Posted 1 month ago

“I bought a opinel garden knife from them no problems excellent packaging very goid service”

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Posted 1 month ago

Hi Graham, Thank you for your wonderful review! We're delighted to hear that you had a great experience with our packaging and service. Best regards, Jamie Farrar & Tanner Customer Service

Posted 1 month ago

Farrar & Tanner is rated 4.8 based on 6,407 reviews