Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,360 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,360 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 18th January 2025

Charles

Farrar & Tanner 5 star review on 15th January 2025

Steven

Farrar & Tanner 5 star review on 13th January 2025

Wayne

485

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful product very well made however had it engraved and the writing is rather small.”

Helpful Report

Posted 1 year ago

Thank you for your review! We're pleased to hear that you are happy with your order. We're sorry to hear that the engraving did not meet your expectations, I have emailed you directly to get this resolved. Kind Regards, Jamie Customer Service.

Posted 1 year ago

“I havnt received my order yet. Can you please let me know when I can expect it to arrive.”

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Posted 1 year ago

Thank you so much for your feedback. I sincerely apologize for the issues you experienced and I understand how frustrating this must have been. Having checked our system there seems to have been a shipping error. Your order is being dispatched today and I have upgraded delivery to our DPD next day service. My sincere apologies once again. Kind Regards Jamie Customer Service

Posted 1 year ago

“Was very pleased with my purchase of wine & engraved case for a special birthday. Did not have to wait long for it to arrive & looked beautiful!!”

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Posted 1 year ago

Thank you for your five-star review. We are thrilled to hear that you were pleased with your purchase, we hope they had a lovely birthday! Kind regards, Stacey Customer Service

Posted 1 year ago

“Absolutely buzzing with my chessboard, the quality is beautiful and well worth the money in my opinion. Would highly recommend.”

Farrar & Tanner 5 star review on 8th March 2023

Helpful Report

Posted 1 year ago

Thank you so much for your review. We're so glad that you are happy with your chessboard. We appreciate your recommendation and are thrilled that you are so pleased with your purchase. Kind Regards, Jamie Customer Service

Posted 1 year ago

“I bought a silver lantern from Farrar & Tanner (Made in Germany, not in China!!!) as a Birthday gift for my husband and I was very impressed with the speedy delivery. Highly recommend the company, they have many quality products to choose from. Will definitely buy from them again.”

Helpful Report

Posted 1 year ago

Dear Inga, Thank you so much for your 5 star rating of Farrar & Tanner. We are thrilled to hear that you were satisfied with the speedy delivery of your silver lantern. We are also very pleased that you were able to find quality products that you were looking for and we look forward to being able to serve you again in the future. Kind Regards, Jamie Customer Service

Posted 1 year ago

“Excellent steak knives. Inscription really did add to the luxury of the product. Fast and efficient service. The recipient was delighted”

Helpful Report

Posted 1 year ago

Thank you, Samantha, for giving us a 5-star rating. We are pleased that you have enjoyed our Farrar & Tanner product, especially the excellent steak knives and the inscription. We always strive to provide fast and efficient service and we are delighted that the recipient was pleased with the item. Thanks again! Kind Regards, Jamie Customer Service

Posted 1 year ago

“Great service and happy with quality of product. Originally, I only gave four stars as I felt the engraving on the gift was quite difficult to see. However, immediately F&T asked me to send photos of this. They agreed the engraving did look on the small side so sent me a replacement with larger engraving and have changed their processes to ensure this is done for future orders of this product. I have to say, I have never known such excellent customer service. If only I could give more than five stars!! Many thanks - brass (8th) anniversary present!”

Helpful Report

Posted 1 year ago

Hi Amanda, Thank you for your feedback, I'm so glad that you are happy with the quality of the mist sprayer. We want you to be happy with the engraving so I have emailed you directly to get this resolved. Thank you once again. Kind Regards, Jamie Customer Service

Posted 1 year ago

“Prompt delivery, well packaged. Good product”

Helpful Report

Posted 1 year ago

Thank you for your kind words. We are so glad that you are happy with your order and that it reached you quickly! Kind Regards, Jamie Customer Service

Posted 1 year ago

“They are very helpful and quick. And also offering great prices for the high quality products such as Haws and Victorinox.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of Farrar & Tanner! We appreciate your kind words about our helpfulness and the range of products that we have to offer. Kind Regards, Jamie Customer Service.

Posted 1 year ago

“This company restores my faith in good customer service . I ordered some cufflinks and had a query about which box they would come in , the lady on the phone said she would confirm with the warehouse I get the box I wanted and would phoned me back when she had , which she did . When the cufflinks arrived unfortunately the wrapping paper I added was not there but when I phoned they were so apologetic and refunded my account immediately .. a pleasure buying from you !!”

Helpful Report

Posted 1 year ago

Thank you so much, Helen, for your wonderful 5 star rating of Farrar & Tanner! We appreciate your kind words and are thrilled to hear that our customer service and order fulfilment processes delivered an exceptional and enjoyable experience for you. My sincere apologies for the gift wrap being missed off the order. Kind Regards, Jamie Customer Service

Posted 1 year ago

“My order was processed quickly, item was delivered in a very secure manner, the product was just as I wanted! Excellent quality , I was happy with the service from start to finish, well done guys”

Helpful Report

Posted 1 year ago

Hi Vicki, Thank you so much for the amazing 5-star rating. We appreciate your kind words and are happy to hear that you are satisfied with the speedy processing, secure delivery, and quality of our product. Kind Regards, Jamie Customer Service

Posted 1 year ago

“Lovely chess board. Suits my new pieces brilliantly. Transaction was smooth and delivery as promised. Overall very satisfied customer!”

Farrar & Tanner 5 star review on 3rd March 2023

Helpful Report

Posted 1 year ago

Thank you so much for the 5-star rating, Dafydd! We are so glad that you are satisfied with your new chess set and that from placing the order to the delivery was a smooth process. Thank you for your support! Kind Regards, Jamie Customer Service

Posted 1 year ago

“Great service and lovely quality would highly recommended Farrar &Tanner”

Helpful Report

Posted 1 year ago

Thank you Derek for your 5 star rating of Farrar & Tanner! We are so pleased to hear that you had great service. We truly appreciate your kind words. Kind Regards, Jamie Customer Service

Posted 1 year ago

“I was very happy with the products and service received when using this company, and will definitely be a returning customer.”

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Posted 1 year ago

“Very pleased with the tankard . It arrived promptly . Was packed well . Excellent quality free engraving . I will recommend and use F&T again Many thanks”

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Posted 1 year ago

“Excellent product and excellent service. Ordering was very easy on line.”

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Posted 1 year ago

“Really impressed with the service I received. Website was easy to navigate, delivery was reasonably priced and very fast. Quality of product was very good, lovely present and keepsake. I would 100% recommend!”

Helpful Report

Posted 1 year ago

“The quality of service and standard of engraving was second to none and I would be more than happy to recommend and use Farrar and Tanner again.”

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Posted 1 year ago

“Thank you for the quick service. My husband is pleased with the quality of the leather Ibex belt”

Helpful Report

Posted 1 year ago

“Fantastic quality product! The finish of the gift box is truly outstanding, complemented perfectly by the engraving. The box even came lined, which made it perfect to hold a special bottle for a special birthday. Truly an unforgettable gift. I would highly recommend Farrar & Tanner.”

Helpful Report

Posted 1 year ago

Farrar & Tanner is rated 4.8 based on 6,360 reviews