Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,389 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,389 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 11th February 2025

Andy

Farrar & Tanner 5 star review on 9th February 2025

Hayley Gray

Farrar & Tanner 5 star review on 18th January 2025

Charles

489

Anonymous

Anonymous // 01/01/2019

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“Pleased with what I ordered. Arrived in good time.”

Helpful Report

(Cheltenham) - Posted 2 months ago

“Excellent. Well packaged items and speedy delivery - thanks very much😊”

Helpful Report

(Cheltenham) - Posted 2 months ago

Hi Cindy, Thank you so much for your lovely review! We're delighted to hear that you appreciated the packaging and speedy delivery of your items. Your feedback means a lot to us! Best regards, Jamie Farrar & Tanner Customer Service

Posted 2 months ago

“This is my first time using this company. The online ordering process is a breeze, the delivery is prompt and the product (small chess set) is excellent quality and value for money. I will certainly use them again.”

Helpful Report

Posted 2 months ago

Hi Rhonda, Thank you so much for your glowing review! We're thrilled to hear that you found our online ordering process easy and that your delivery was prompt. Best regards, Jamie Farrar & Tanner Customer Service

Posted 2 months ago

“Bought as a Xmas present for my husband as I love the quality and personalisation of tag. Loving the colour too and I am sure he will love it too !”

Helpful Report

(Cheltenham) - Posted 2 months ago

Hi Christine, Thank you for your wonderful review! We're so glad to hear that you love the quality and personalisation of the tag. Best regards, Jamie Farrar & Tanner Customer Service

Posted 2 months ago

“Shopping with Farrar & Tanner is a pleasurable experience with delvery being prompt and reliable”

Helpful Report

Posted 2 months ago

Hi David, Thank you for your fantastic review! We're thrilled to hear that you had a pleasurable shopping experience with us and that our delivery service was prompt and reliable. Best regards, Jamie Farrar & Tanner Customer Service

Posted 2 months ago

“I love the quality and range of your products. The swift service works well too. I'm not saying what I bought as the items are for presents!”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your fantastic review! We're delighted to hear that you appreciate the quality and range of our products, as well as our swift service. Best regards, Jamie Farrar & Tanner Customer Service

Posted 2 months ago

“Beautiful product. Fast delivery and good packaging.”

Helpful Report

Posted 2 months ago

Hi Sarah, Thank you for your wonderful review! We're thrilled to hear that you love the product and that our fast delivery and packaging met your expectations. Best regards, Jamie Farrar & Tanner Customer Service

Posted 2 months ago

“Lovely overnight bag, excellent quality. I was impressed with the time taken to process my order. Perhaps improve the engraving as this could be more impressive?”

Helpful Report

(Cheltenham) - Posted 2 months ago

“The handles are very thin black plastic held on by adhesive and in no time started peeling off. Despite taking care of the knives, the blades started to rust in no time at all. Wish I had returned them straight away. Don’t bother.”

Helpful Report

Posted 2 months ago

Good Morning, I'm sorry to hear this, but without any contact information we are unable to assist you. Please can you email our customer service team at customerservice@outdoor365.co.uk, or call us on 03445678365 and we'd be happy to take a look into a replacement or refund for you. Kind Regards, Jamie Farrar and Tanner Customer Service

Posted 2 months ago

“quick turnaround on a lovely quality purchase of a personalised whisky glass”

Helpful Report

(Cheltenham) - Posted 2 months ago

Hi Aeron, Thank you for your lovely review! We're delighted to hear that you enjoyed the quick turnaround and the quality of the personalised whisky glass. Best regards, Jamie Farrar & Tanner Customer Service

Posted 2 months ago

“I recently bought the English Pewter Co Majestic Stag Pair of Whisky Glass Tumblers. I was blown away by the service, delivery and packaging. The price is expensive but well worth it for a bit of class while drinking a very nice Whiskey. Looking forward to Christmas now to christen them. Thank you Andy as well, you know who your are 👍.”

Helpful Report

Posted 2 months ago

“Nice penknife but was disappointed it didn’t come in any sort of presentation box or pouch”

Helpful Report

(Cheltenham) - Posted 2 months ago

Dear Jocelyn, Thank you for your feedback. We’re sorry to hear you were disappointed that the penknife didn’t come in a presentation box or pouch. Unfortunately, as the product is supplied to us in its current form, we don't have control over its packaging design. If there had been a box, it would certainly have been shown in the product images on our website. However, if you're not completely satisfied with your purchase, please feel free to take advantage of our free returns policy for a refund. For more information, please visit our returns page: https://www.royalmail.com/track-my-return#/details/6633 Kind Regards, Jamie Farrar and Tanner Customer Service

Posted 2 months ago

“Express shipping, I will definitely come back to this store 💪🏼”

Helpful Report

Posted 2 months ago

Hi Agata, Thank you for your fantastic review! We're delighted to hear that you appreciated the express shipping. We look forward to welcoming you back to the store soon! Best regards, Jamie Farrar & Tanner Customer Service

Posted 2 months ago

“Lovely quality product, arrived 2 days after ordering. very pleased indeed.”

Helpful Report

Posted 2 months ago

Hi Samuel, Thank you for your fantastic review! We're so glad to hear that you're pleased with the quality of the product and the prompt delivery. Best regards, Jamie Farrar & Tanner Customer Service

Posted 2 months ago

“Fantastic backgammon board, packaged beautifully ordered and delivered in 3 days. So pleased”

Helpful Report

Posted 2 months ago

Hi Carrie, Thank you for your wonderful review! We're thrilled to hear that you're pleased with the backgammon board and that it arrived quickly and beautifully packaged. Thanks Jamie Farrar & Tanner Customer Service

Posted 2 months ago

“Not impressed. Lovely belt but the personalisation was rubbish. Took a while for us to actually find it. Wouldn’t buy again”

Helpful Report

Posted 3 months ago

Hi Andrea, Thank you for your feedback. We're sorry to hear that you are dissatisfied with your purchase. We have not received any email from you regarding this issue, but we are more than happy to assist in rectifying the situation. Please get in touch with us at customerservice@outdoor365.co.uk or give us a call on 03445678365. We can arrange a replacement or refund for you. We look forward to resolving this as quickly as possible! Kind Regards, Jamie Farrar and Tanner Customer Service

Posted 3 months ago

“I ordered the pocket watch for a retirement gift really good quality and he was very pleased with the gift I put a rush on the order and it arrived within 2 days Would recommend”

Helpful Report

(Cheltenham) - Posted 3 months ago

Hi Helen, Thank you for your wonderful review! We’re thrilled to hear that the pocket watch made a great retirement gift and that the quick delivery met your needs. Best wishes, Jamie Farrar & Tanner Customer Service

Posted 2 months ago

“The knife I purchased was a very good price and I'm very pleased with it, and also the engraving I got put on the blade for an extra £5. However the age verification on the website didn't accept my perfectly good driver's licence or credit card details, and trying to contact customer services was a joke with the phone number not working and neither the messaging service.”

Helpful Report

Posted 3 months ago

Dear Mark, Thank you for your feedback. We're glad to hear that you're pleased with the knife and the engraving! However, I apologise for the inconvenience you experienced with the age verification process and our customer service. We recently encountered some technical issues with our website, which caused disruptions in both the verification process and our communication channels. We are actively working to resolve these issues to ensure a smoother experience for our customers moving forward. We appreciate your patience and understanding and hope to provide you with better service next time. If you need further assistance, please don’t hesitate to reach out to us directly at customerservice@outdoor365.co.uk Kind Regards, Jamie Farrar and Tanner Customer Service

Posted 3 months ago

“It is for Christmas so I have not looked it's a present for someone”

Helpful Report

Posted 3 months ago

“The named knives will make sn excellent Christmas present”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your lovely review! We're delighted to hear that you think the named knives will make excellent Christmas presents. They’re certainly a thoughtful choice! Best wishes, Jamie Farrar & Tanner Customer Service

Posted 3 months ago

Farrar & Tanner is rated 4.8 based on 6,389 reviews