Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.79

4.8 Rating 6,183 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,183 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 9th November 2024

465

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly I was disappointed with both the quality of leather and very disappointed with the quality of lettering which cheapened the overall look.”

Helpful Report

Posted 2 years ago

Hi Alison, we'd be happy to exchange or offer store credit if you're not happy with an engraved item - our returns process is free and very simple: https://www.farrar-tanner.co.uk/returns-warranties Best wishes, Jude

Posted 2 years ago

“The cuff links I ordered are absolutely gorgeous. They are for my sons we”

Farrar & Tanner 5 star review on 15th April 2022

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Posted 2 years ago

“Bought a lovely travel chess set. Compact, neat and nicely finished the board, chess pieces and the zip up carry bag are ideal for taking anywhere you go.”

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Posted 2 years ago

“I bought a wooden wine box which was personalized for my brothers 60th. It was really good and great value. It was delivered to him on time and in good condition. I would definitely use them again.”

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Posted 2 years ago

“I have purchased two backgammon sets from Farrar & Tanner. Both were beautiful items and were received in good time after the order was placed. We had a small concern, but the customer service was top notch and the problem was sorted out rapidly. I would highly recommend this retailer, particularly if you are looking to buy a good quality backgammon set. They had an extensive range of varying prices to choose from. Thank you Farrar & Tanner for making this purchase an enjoyable experience.”

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Posted 2 years ago

“Very efficient and fast service can't complain,would happily recommend 👌”

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Posted 2 years ago

“A beautifully presented glass making a great present . Arrived before time and engraved as requested”

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Posted 2 years ago

“Excellent service delivery excellent top quality product.Will certainly buy from you again.”

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Posted 2 years ago

“My husband loves it! Quality item, beautifully presented.”

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Posted 2 years ago

“So happy with the decanter & so was the recipient. The beautiful glass decanter is elegant yet subtle. The delivery was excellent & arrivedhttps://www.ikea.com/gb/en/cat/shoe-cabinetsthanks.0 on time. Packed well with no problem. Many thanks. We would very much consider using your products in the future.”

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Posted 2 years ago

“I recently purchased a gift for my grandson's 21st birthday and had it engraved by Farrar and Tanner. Unfortunately on receipt I was not happy with the font I had chosen. This was entirely my fault but when I contacted the company they could not have been more helpful. Within 2 days they had supplied me a new replacement completely free of charge. This sort of service is very rare and I would like to thank the staff for their help. Regards Eric.”

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Posted 2 years ago

“I ordered a Caithness glass paperweight, really lovely, but no gift box as expected, rather disappointed as it was a present. I was very happy with the service and speed my item was despatched, thank you.”

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Posted 2 years ago

“I ordered the tan leather flask gift set for my sons 21st birthday as a gift from his grandparents and everyone including my son was delighted. Gift wrapped and arrived well packaged. Engraving lovely. Thank you.”

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Posted 2 years ago

“Beautiful watch. Well presented in presentation box. Engraving perfect . Thank you”

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Posted 2 years ago

“Excellent quality whisky glasses and also amazing gardening tools that were personalised for my step mother . Packing and presentation of high standard . Will use again”

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Posted 2 years ago

“Impressed with the price, quality, and presentation packaging of my horse racing tumbler. And it was posted quickly and well packaged - there is nothing I can be negative about. A perfect transaction and a well received gift (I usually struggle to buy for men!). Thank you. I will be buying from you again”

Helpful Report

Posted 2 years ago

“Very pleased with both the quality of the product & speed of delivery. However disappointed with Gift Wrap Service. For £6 I would have expected the gift tag to at least be printed rather than it being poorly hand written. Would use again this company again in the future.”

Helpful Report

Posted 2 years ago

Hi there, thanks for your feedback - we do choose to handwrite our gift tags for that personal approach. Our tags are normally neatly written though, if you do have the paperwork which came with the gift it should say who did the gift wrap for you and if you can let us know we can make sure we've had a word about neatness to avoid this happening again. Best wishes, Jude

Posted 2 years ago

“Recently ordered a Dartington Gin glass which is quite fragile. On arrival, we opened it to discover the stem had broken. Immediately contacted the customer services along with a photo and they shipped us a new one the very next day which arrived in perfect condition. Thank you!”

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Posted 2 years ago

“Very happy with the quality of the end product. Purchased a set of chess pieces and an engraved board and got everything delivered on time.”

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Posted 2 years ago

“Ordered a personalised box with Champagne for Mother’s Day. Delivered on time, the quality was great. Well worth the money!”

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Posted 2 years ago

Farrar & Tanner is rated 4.8 based on 6,183 reviews