Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,399 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,399 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 26th February 2025

Pierre

Farrar & Tanner 5 star review on 11th February 2025

Andy

Farrar & Tanner 5 star review on 9th February 2025

Hayley Gray

Farrar & Tanner 5 star review on 18th January 2025

Charles

490

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good quality, well packed, beautiful design!! Thank you !”

Helpful Report

Posted 1 year ago

Hi Andrei, Thank you for the great feedback, we really appreciate it! Kind Regards, Jamie Customer Service

Posted 1 year ago

“Excellent service and product . Leather A4 folder with personalisation. Very good value for money . Would recommend.”

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Posted 1 year ago

Hi Wendy, Thank you your 5-star review! Kind Regards, Jamie Customer Service

Posted 1 year ago

“Happy with service, delivery and quality of goods.”

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Posted 1 year ago

Hi Sarah, Thank you for your kind words! Kind Regards, Jamie

Posted 1 year ago

“Recently bought a Gents leather and canvas wash bag. Excellent quality product. Ordering and delivery first class.”

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Posted 1 year ago

Hi Raymond, Thank you so much for your words and 5 star review, we really appreciate the feedback. Kind Regards, Jamie Customer Service

Posted 1 year ago

“Purchased the personalised wine gift box for a friend's birthday he was absolutely delighted as was I , would definitely recommend 👌”

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Posted 1 year ago

Thank you so much for your five-star review, Carol! We are delighted to hear that you and your friend loved the personalised wine gift box and we really appreciate you recommending us. Kind Regards, Jamie Customer Service

Posted 1 year ago

“I love the idea of the compendium and the advert says walnut so I expected solid wood. It’s actually made of a laminate type veneer so I’m disappointed.”

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Posted 1 year ago

Hi Joanne, Thank you for your review, I'm sorry to see that yu aren't happy with with the games compendium. We do say in the product details that the wooden case is laminated wood in light walnut colour. We want you to be happy with your purchase so please do return this to us using our free returns service service-https://www.farrar-tanner.co.uk/returns-warranties Kind Regards Jamie Customer Service

Posted 1 year ago

Hi Joanne, Thank you for your review, We mention in the product description that this is laminated wood in light walnut colour, so my apologies if you missed this. We want you to be happy with your purchase so please do return this to us using our free returns service for a refund. https://www.farrar-tanner.co.uk/returns-warranties Kind Regards, Jamie Customer Service.

Posted 1 year ago

“Knives after a short period of time got rust spots. Will be sending them back . Not acceptable with how much they cost.”

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Posted 1 year ago

Hi Gavin, Thank you for your review, I'm so sorry to see that the knives have rust spots, please can you email me directly as I'd like to sort this for you. My email address is Jamie@outdoor365.co.uk. Kind Regards, Jamie Customer Service

Posted 1 year ago

“Great item at a great price, super quick delivery, and the delivery fee was fair as well.”

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Posted 1 year ago

Hi Laura, Thank you so much for your kind words, we really appreciate it! Kind Regards, Jamie Customer Service

Posted 1 year ago

“Excellent product but very poor delivery: I paid £8 for the next day service and it took three days to arrive.”

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Posted 1 year ago

Hi Helen, Thank you for your review. I'm so sorry to see that DPD had issues delivering your order. I have refunded your shipping fee for you. Kind Regards, Jamie Customer Service

Posted 1 year ago

“The choice of product is good but the delivery process is easy efficient and secure”

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Posted 1 year ago

Hi Pat, Thank you for your 5-star review We're glad to hear that the delivery process is easy and efficient. Kind Regards, Jamie Customer service

Posted 1 year ago

“Extremely pleased from the service and support received, I will buy again and recommended to all my friends and family”

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Posted 1 year ago

Thank you so much for your fantastic review of Farrar & Tanner! Thank recommend us to your friends and family. Your 5 star rating is greatly appreciated! Thank you! Kind Regards, Jamie Customer Service

Posted 1 year ago

“Lovely quality Christening gift, backed up by very quick delivery.”

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Posted 1 year ago

Hi Steve, Thank you so much for taking the time to revie your purchase, we really appreciate it. Kind Regards, Jamie Customer Service

Posted 1 year ago

“I am absolutely delighted with your product as is my daughter who it was bought for. Superb finish extremely well made arrived when it said it would in perfect condition.”

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Posted 1 year ago

“Nice product, good value and speedy delivery.”

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Posted 1 year ago

“I ordered a chess set for my sons 12th birthday and i must say when it arrived it was perfect and arrived very quickly, i would recommend this company to all my friends and family”

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Posted 1 year ago

“I ordered my goods by telephone and was impressed with the service I received. The assistant was very helpful and my order arrived exactly when it was due. It was beautifully packed and I coujd not have been happier.”

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Posted 1 year ago

“Excellent quality Sabatier knife block and knives, well packaged and delivered promptly”

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Posted 1 year ago

“Beautiful elegant products, found website by accident and recommending to everyone”

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Posted 1 year ago

Thank you for your glowing 5 star review. We're delighted to hear that and we appreciate that you are recommending us to everyone! Best wishes, Stacey Customer Services

Posted 1 year ago

“Perfect !arrived in plenty of time and exactly what I ordered. The personalised box looks great and will be a fab gift.”

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Posted 1 year ago

Thank you so much for taking the time to leave us a 5 star review. We're pleased to hear you're happy with your order! Best wishes, Stacey Customer Services

Posted 1 year ago

“Great customer service fast delivery and a great walking staff. Thank you Pete.”

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Posted 1 year ago

Thank you for your 5-star rating. We really appreciate you taking the time to leave a review and hope you enjoy your hiking staff. Best wishes, Stacey Customer Services

Posted 1 year ago

Farrar & Tanner is rated 4.8 based on 6,399 reviews