Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.79

4.8 Rating 6,174 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,174 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 9th November 2024

465

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My product was delivered broken! I bought a whiskey decanter (glass) and the package had little to none protection against shocks. Instead of a decanter, I received broken pieces of glass. The experience was very frustrating, as this was supposed to be a birthday present.”

Helpful Report

Posted 10 months ago

Good afternoon. Please accept our apologies for the decanter having arrived smashed. I can see we did send a replacement and this has been delivered. Best wishes Sue Customer Service Farrar & Tanner

Posted 9 months ago

“Product despatched and received promptly. Well packaged. Lovely Backgammon set. Recipient delighted with it.”

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Posted 10 months ago

“Visited the showroom in Cheltenham to buy an Ibex man's full grain leather belt. Ended up purchasing 2 belts - the Ibex & a Barbour. Very pleased with the quality. I sent for another Barbour belt for my son.”

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Posted 10 months ago

“Prompt shipping, quality product”

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Posted 10 months ago

“Excellent customer care. Item delivered very quickly, even though it was personalised. Highly recommended”

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Posted 10 months ago

“Ordered a knife for son in law engraved with his name. Came well packaged. Son in law hasn’t received knife yet as it’s a birthday present for later this month so can’t really comment on the quality of item but does look well made.”

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Posted 10 months ago

“Just what I’d been looking for to mist my orchids and water my indoor plants. Great quality products well packaged and delivered quickly. I recommend.”

Farrar & Tanner 5 star review on 6th January 2024

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Posted 10 months ago

“Brilliant service and a quality product with engraving.”

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Posted 10 months ago

“Very pleased.A good quality.Happy with my purchase”

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Posted 10 months ago

“The plain whisky tumbler with a pewter base that I ordered was the perfect christening gift for my great nephew! I had his name engraved on the base and that was perfect. The only thing I would say is that it would have been nice to have a few more characters available as then I would have been able to add his middle name, but that’s just me being picky. I was more than happy. The tumbler arrived swiftly ( 2 days) just in time for the christening which was arranged at short notice and despite it being between Christmas and New Year!! A very happy customer!”

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Posted 10 months ago

“I was delighted with the presantation of the wine in a wooden box and especially having my message written on the box in gold writing. I had a few queries with my order due to myself. All my emails were answered immediately and sorted.Staff were very efficient.”

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Posted 10 months ago

“Excellent service all round, the belt is very nice too.”

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Posted 10 months ago

“My daughter is delighted with her water mist spray it was worth waiting for. Thank you”

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Posted 10 months ago

“Very fast delivery. Beautiful product. I've bought a couple of things from Farrar and Tanner recently and I've saved their website to my favourite list as there's often something great for the home or gift giving.”

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Posted 10 months ago

“I bought a backgammon marvel pieces . The quality was the best . However I refund it as its size was not suitable for my board. The cancellation process was so easy and comfortable for me . Royal postage came with for getting back . Thank you for supporting your customer”

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Posted 10 months ago

“Manicure set arrived promptly and a beautifully made gift, I would definitely recommend this company”

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Posted 10 months ago

“Excellent service and quality of product. Would definitely purchase from Farrar and Tanner again.”

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Posted 10 months ago

“The glasses were as described, very happy with them. However I was very disappointed with the name engraving it was tiny and you had to look very hard to see the names. The box they arrived in was very battered so I had to replace it. I've given very good because they arrived on time and the actual glasses were beautiful.”

Helpful Report

Posted 10 months ago

“The engraved pocket watch gift was perfect. And the customer service I received from Sue was exemplary. She contacted me urgently and out of office hours as I had given wrong address details for my delivery which would have meant no delivery before Xmas. You really saved the day and the gift presentation Sue, thank you.”

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Posted 10 months ago

“Perfect experience. The website was easy to use, the product photos were accurate, the delivery was quick and arrived as expected and the product (a Mount Royal Double Hunter pocket watch) was stunning and well-presented. All in a happy new owner of a pocket watch and a great experience from end-to-end – thank you so much!”

Helpful Report

Posted 10 months ago

Farrar & Tanner is rated 4.8 based on 6,174 reviews