Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.79

4.8 Rating 6,182 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,182 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 9th November 2024

465

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought this as a gift for my son and I had it engraved with his name. Someone put a hole in the cellophane wrap to take the oyster shucker out to engrave it and then stuck it back in. It looked tacky with the packaging opened. I also was surprised that it was wrapped in cellophane. I was expecting it to be in its own box and not wrapped with plastic. The pieces themselves seemed very cheaply made. I gave him the gift anyway and we will see how long it lasts and if it is very useful. It seems like it will break if it's used to shuck an oyster or break the claws of a lobster. It was very disappointing.”

Helpful Report

Posted 2 years ago

Hi Laura, thanks for your review - we've sold these oyster knives for many years with excellent reviews, if you find that yours does not stand up to the job you've purchased it for, do contact us. We offer engraving as an additional extra as a personalised gift is always well received, unfortunately we do need to open the cellophane to access the tool, however it should always be put back together as discretely as possible so as not to distract from the delight of the gift overall. If yours was not correctly packaged back I apologise for the oversight on this occasion. Despite this I hope your recipient enjoys the gift. Best wishes, Jude

Posted 2 years ago

“The service I received was excellent. They did more than just fulfil my request but went further and put themselves out to locate and configure a product. They were so kind and helpful.”

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Posted 2 years ago

“Lovely knife. One recommendation I would make is that the the back edge of blade could be smoothed down as it’s quiet sharp.”

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Posted 2 years ago

“Great product and personalised beautifully… better than I’d hoped for and would both highly recommend and buy again”

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Posted 2 years ago

“Very happy with final loutcome a mix up when order made on line and phoned office all sorted then no follow up till I phoned again and then finally rectified and order arrived promptly and was perfect very pleased Mollie”

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Posted 2 years ago

“Good website and quick delivery. Decanter as described.”

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Posted 2 years ago

“More than delighted with purchase. Excellent quality and workmanship.”

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Posted 2 years ago

“Excellent service, thank you. Very pleased with my purchase”

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Posted 2 years ago

“I ordered two Dartington whisky glasses and requested they be inscribed etc. The Dartington glass was the usual excellent quality, as ever. The inscription was somewhat disappointing due largely, I suspect to my lack of understanding of fonts and the resulting font sizes. I daresay my conception of the fonts was flawed and this resulted in somewhat faint lettering. Ah well my fault as usual! But the quality of both the items and the service was as excellent, as ever!”

Helpful Report

Posted 2 years ago

Hi Roy, I'm going to give you a call and see what we can do to meet your expectations on engraving, we may be able to fix this for you. Thanks, Jude

Posted 2 years ago

“Great selection. Delivered as a gift on time to Canada. Very happy”

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Posted 2 years ago

“The wallet is amazing!”

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Posted 2 years ago

“Excellent service and merchandise”

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Posted 2 years ago

“Excellent product, beautifully presented, now I have found Farrar & Tanner.....I will be purchasing more. Great ideas and great quality.”

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Posted 2 years ago

“Simply fantastic! Order was dispatched and arrived so quickly. Lovely quality. Couldn't have been more pleased. Was kept informed every step of the way. Would definitely buy from again and would not hesitate to recommend.”

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Posted 2 years ago

“The napkin rings I bought as a wedding present were beautiful and arrived promptly but came loose in a cardboard box - devalued the amount of money I'd spent on them. Phoned Farrar & Tanner who then sent me a velvet pouch which was better than nothing but still not ideal.”

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Posted 2 years ago

“Fast delivery, and items seem to be of good quality (have not used them much yet).”

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Posted 2 years ago

“Ordered online and delivered within days”

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Posted 2 years ago

“Second purchase from this company, both good quality and good looking. Reasonably priced. Delivered as stated, Post Service of course, takes slightly longer than other types of delivery. Delivery date changed but then arrived as stated.”

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Posted 2 years ago

“excellent just the ticket well made and good product”

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Posted 2 years ago

“Just received our order of gifts for our wedding party. Arrived 3 days early and the quality of the items and engraving is fantastic. Absolutely stoked by them all and slightly jealous I didn’t order myself one”

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Posted 2 years ago

Farrar & Tanner is rated 4.8 based on 6,182 reviews