Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.79

4.8 Rating 6,175 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,175 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 9th November 2024

465

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased the personalised wine gift box for a friend's birthday he was absolutely delighted as was I , would definitely recommend 👌”

Helpful Report

Posted 1 year ago

Thank you so much for your five-star review, Carol! We are delighted to hear that you and your friend loved the personalised wine gift box and we really appreciate you recommending us. Kind Regards, Jamie Customer Service

Posted 1 year ago

“I love the idea of the compendium and the advert says walnut so I expected solid wood. It’s actually made of a laminate type veneer so I’m disappointed.”

Helpful Report

Posted 1 year ago

Hi Joanne, Thank you for your review, I'm sorry to see that yu aren't happy with with the games compendium. We do say in the product details that the wooden case is laminated wood in light walnut colour. We want you to be happy with your purchase so please do return this to us using our free returns service service-https://www.farrar-tanner.co.uk/returns-warranties Kind Regards Jamie Customer Service

Posted 1 year ago

Hi Joanne, Thank you for your review, We mention in the product description that this is laminated wood in light walnut colour, so my apologies if you missed this. We want you to be happy with your purchase so please do return this to us using our free returns service for a refund. https://www.farrar-tanner.co.uk/returns-warranties Kind Regards, Jamie Customer Service.

Posted 1 year ago

“Knives after a short period of time got rust spots. Will be sending them back . Not acceptable with how much they cost.”

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Posted 1 year ago

Hi Gavin, Thank you for your review, I'm so sorry to see that the knives have rust spots, please can you email me directly as I'd like to sort this for you. My email address is Jamie@outdoor365.co.uk. Kind Regards, Jamie Customer Service

Posted 1 year ago

“Great item at a great price, super quick delivery, and the delivery fee was fair as well.”

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Posted 1 year ago

Hi Laura, Thank you so much for your kind words, we really appreciate it! Kind Regards, Jamie Customer Service

Posted 1 year ago

“Excellent product but very poor delivery: I paid £8 for the next day service and it took three days to arrive.”

Helpful Report

Posted 1 year ago

Hi Helen, Thank you for your review. I'm so sorry to see that DPD had issues delivering your order. I have refunded your shipping fee for you. Kind Regards, Jamie Customer Service

Posted 1 year ago

“The choice of product is good but the delivery process is easy efficient and secure”

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Posted 1 year ago

Hi Pat, Thank you for your 5-star review We're glad to hear that the delivery process is easy and efficient. Kind Regards, Jamie Customer service

Posted 1 year ago

“Extremely pleased from the service and support received, I will buy again and recommended to all my friends and family”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic review of Farrar & Tanner! Thank recommend us to your friends and family. Your 5 star rating is greatly appreciated! Thank you! Kind Regards, Jamie Customer Service

Posted 1 year ago

“Lovely quality Christening gift, backed up by very quick delivery.”

Helpful Report

Posted 1 year ago

Hi Steve, Thank you so much for taking the time to revie your purchase, we really appreciate it. Kind Regards, Jamie Customer Service

Posted 1 year ago

“I am absolutely delighted with your product as is my daughter who it was bought for. Superb finish extremely well made arrived when it said it would in perfect condition.”

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Posted 1 year ago

“Nice product, good value and speedy delivery.”

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Posted 1 year ago

“I ordered a chess set for my sons 12th birthday and i must say when it arrived it was perfect and arrived very quickly, i would recommend this company to all my friends and family”

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Posted 1 year ago

“I ordered my goods by telephone and was impressed with the service I received. The assistant was very helpful and my order arrived exactly when it was due. It was beautifully packed and I coujd not have been happier.”

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Posted 1 year ago

“Excellent quality Sabatier knife block and knives, well packaged and delivered promptly”

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Posted 1 year ago

“Beautiful elegant products, found website by accident and recommending to everyone”

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Posted 1 year ago

Thank you for your glowing 5 star review. We're delighted to hear that and we appreciate that you are recommending us to everyone! Best wishes, Stacey Customer Services

Posted 1 year ago

“Perfect !arrived in plenty of time and exactly what I ordered. The personalised box looks great and will be a fab gift.”

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Posted 1 year ago

Thank you so much for taking the time to leave us a 5 star review. We're pleased to hear you're happy with your order! Best wishes, Stacey Customer Services

Posted 1 year ago

“Great customer service fast delivery and a great walking staff. Thank you Pete.”

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Posted 1 year ago

Thank you for your 5-star rating. We really appreciate you taking the time to leave a review and hope you enjoy your hiking staff. Best wishes, Stacey Customer Services

Posted 1 year ago

“First class company, excellent range of QUALITY products at the right price. Lightning quick delivery. If only all companies were as good.”

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Posted 1 year ago

Thank you for your 5 star review. We really appreciate the kind words! Best wishes, Stacey Customer Services

Posted 1 year ago

“Absolutely stunning glasses!! Everyone LOVES them 💙”

Farrar & Tanner 5 star review on 18th April 2023

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating! We are delighted to hear that you found our glasses, what a brilliant photo. Best wishes, Stacey Customer Services

Posted 1 year ago

“I ordered a personalised oak champagne gift box for my son's 40th birthday. I was so pleased with the customer service, careful packaging and excellent quality of the oak box, with very professional engraving. This is the second time I have ordered a champagne box, the first time being for my eldest son in 2019. I must say that the packaging and superior quality of this recent purchase were even better than in 2019. Thank you Farrar & Tanner, and congratulations to Matt Farrar, CEO and Co-Founder.”

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Posted 1 year ago

“Excellent choices on the website and good discounts on prices. Knife block and set arrived promptly. Very pleased. I would not hesitate to recommend this company.”

Helpful Report

Posted 1 year ago

Hi Pauline, Thank you for your kind words and review! Kind Regards Jamie Customer Service

Posted 1 year ago

Farrar & Tanner is rated 4.8 based on 6,175 reviews