Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,360 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,360 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 18th January 2025

Charles

Farrar & Tanner 5 star review on 15th January 2025

Steven

Farrar & Tanner 5 star review on 13th January 2025

Wayne

485

Anonymous

Anonymous // 01/01/2019

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“Lovely quality for A reasonable price. Engraving was as requested. Arrived quickly and in perfect condition. It was a gift and the recipient loved it.”

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Posted 1 year ago

“Order came really quickly and goods were to a high standard”

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Posted 1 year ago

“Purchased 2 pocket watches with engravings, orders placed about a week apart and both arrived within a couple days of placing the order. Excellent quality, engravings were perfect and no issues what so ever.”

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Posted 1 year ago

“Premium Walnut board was in fact plastic covered to look like wood which in the description was not mentioned. For Premium quality walnut wood you get plastic dice cups, plastic checkers and a cheap looking inlay of real wood veneers on board which appears fake wood too. The photo is nothing like the product received, and missing in the bearing off bar where checkers placed was the divider as photo shows but this is missing, so very misleading. Customer Services were very good and did follow up and said would pass my valid comments on. They agreed the description needs changing but adverts still showing the old photos and same misleading description. Item returned unused for full refund, still waiting”

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Posted 1 year ago

Good morning, I'm so sorry to hear this, I'm glad we were able to help and I can confirm the refund was issued on 9th July. We passed this onto the website team to update this as soon as possible - I cannot apologise enough for the mistake and we appreciate you letting us know. Please do let us know if we can do anything more to help. Best wishes, Stacey

Posted 1 year ago

“Quality wash bag personalised”

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Posted 1 year ago

“The products I purchased were of outstanding quality. They looked and felt like tools much more expensive than they were. The recipients were very impressed also.”

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Posted 1 year ago

“They look great in my kitchen very stylish”

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Posted 1 year ago

“Leather toilet bag looks great and the Barbour belt is ideal”

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Posted 1 year ago

“Efficient website, very reasonable prices for unusual gifts which are always appreciated.”

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Posted 1 year ago

“We have now purchased 3 items from Farrar and Tanner as presents. All the items were personalised just as we wanted and were excellent quality and packaged beautifully. I have been delighted with everything and would have no hesitation in recommending them.”

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Posted 1 year ago

“Ordered a set of champagne silver flutes, express delivery. Received them and noticed the engraving was lower on one of the glasses than the other. This was from one glass being taller than the other. Contacted customer service with the issues and photos as requested. Was advised it wouldn't happen again and sure enough, received the new glasses the next day with the exact same issue...”

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Posted 1 year ago

Hi Lucy, I'm so sorry for the issues with the flutes. We are checking the stock on the shelves to see if there is an issue with the batch we received from the manufacturers. I can see my colleague offered for you to choose a different set/brand from the site but you informed us you had purchased elsewhere. I'm very sorry we couldn't find a solution for you before you felt like you had to go to a different company, but if there is anything we can do please don't hesitate to get in touch. Kindest regards, Stacey

Posted 1 year ago

“The delivered items were fantastic. I enjoyed the design and quality. There was an issue with the delivery process and the delivery was delayed. I signed up for express delivery (two days since the order was after 2pm) and this was delayed. I was then assured it will come the day after and that didn't happen either. The customer support team was excellent in dealing with this and rectified it. I then received a duplicate shipment and I had to return one which was a bit of a hassle. All in all, errors do happen and I liked the professionalism and timely manner it was dealt with. I just thought of mentioning it as feedback to a team thriving for the best.”

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Posted 1 year ago

“Top quality products. I have bought approx 10 of the pen knives for gifts. Everone has loved them. Super fast delivery too considering I had them engraved at the same time.”

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Posted 1 year ago

“Quality goods at a very reasonable price, fast delivery. I was so impressed with my item when I opened it bought for a present I know he is going to love it. Would highly recommend this company.”

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Posted 1 year ago

“Very happy lovely items”

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Posted 1 year ago

“I was very pleased with the service at F&F. The knife was a very high standard and despite a mix up with part of the order, things were resolved very quickly and professionally. Communication is very fast and I thoroughly recommend this company.”

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Posted 1 year ago

“Bought a leather apron for my dad's 60th present. Whilst the quality of the leather is good don't bother getting it engraved. As other reviewes have commented it hardly stands out and the way it appears on the website is misleading. A big shame as its a gifted present.. not worth the price tag.”

Helpful Report

Posted 1 year ago

Good morning, I'm very sorry to hear this. We would be more than happy to replace this for you and send it direct to the recipient? If you could send some images to customerservice@outdoor365.co.uk then we can show the engravers and see if there was perhaps an error made on the apron you had engraved. Please don't hesitate to get in touch as we are always happy to help! Best wishes, Stacey

Posted 1 year ago

“Order came as expected but issue with the length of the chain. I contacted the company by email 4 times and have not received a single answer, for this I would recommend staying away from this company!”

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Posted 1 year ago

Good morning Igor, I'm very sorry to see this, I have found your order but I cannot find any emails under your email address - we currently have no open contacts from you. The correct email is customerservice@outdoor365.co.uk so please do email us there as we are more than happy to help with any queries. Best wishes, Stacey Farrar & Tanner

Posted 1 year ago

“Beautiful set of gardeners kinds . Excellent quality , fast delivery even with engraving them . Will definitely be ordering again .”

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Posted 1 year ago

“the high standards and quality of the tools are absolutely perfect”

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Posted 1 year ago

Farrar & Tanner is rated 4.8 based on 6,360 reviews