Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.79

4.8 Rating 6,173 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,173 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 9th November 2024

465

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incorrect order sent out but quick response and correct order sent out , very professional”

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Posted 5 months ago

“Excellent quality product - the personalization was the perfect touch. Arrived quickly and well packaged, I would 100% recommend.”

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Posted 5 months ago

“Ordered pocket watch for my dad's 80th.it arrived well within the time I need it for and is just what I wanted.lovely presentation box,I'm sure my dad is going to love it”

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Posted 5 months ago

“Nice quality secateurs, but they need to make it clear they are lightweight. They are more like ladies' secateurs. They don't cut anywhere near as well as my 20 year old Wilkinson Sword secateurs.”

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Posted 5 months ago

Hi Steve Thank you for your feedback and apologies for the disappointment with the weight of the secateurs. I can see you have emailed us too and have said you are happy to keep them regardless. Our marketing have been advised of your feedback, thank you. Kind regards Sue Customer Service Farrar & Tanner

Posted 5 months ago

“Quickly delivered and is a lovely glass, just as described.”

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Posted 5 months ago

“My order was dealt with quickly and efficiently, as always.”

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Posted 5 months ago

“I treated myself to two new hand gardening tools - they arrived quickly and are perfectly sized for me. Susie Elmes”

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Posted 5 months ago

“Love Dartington glass. Delicate cut glass,but the gin and tonic tasted excellent!”

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Posted 5 months ago

“Excellent service and fast delivery.”

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Posted 5 months ago

“Ordered three belts which arrived quickly and look like great quality. Also, perfect fit. Would recommend!”

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Posted 5 months ago

“Excellent product, fast delivery. This was a gift for our son and he was delighted with it. Exactly as described.”

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Posted 5 months ago

“I ordered a mist sprayer for my husband for our silver wedding anniversary. It arrived when expected, beautifully wrapped. The engraving was perfect. The mister itself lovely and works well. He was very pleased”

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Posted 5 months ago

“Sorry but presentation box wasn't what I expected ( I got much more presentable box from Dewar's) but the bottle of gin was ok.”

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Posted 5 months ago

Dear Dejan, Thank you for your review, I'm sorry to hear that the order wasn't as expected. You are welcome to return your order via our free returns service below: https://www.royalmail.com/track-my-return#/details/6633 Kind Regards, Jamie Farrar and Tanner Customer Service

Posted 5 months ago

“Very prompt service and cracking equipment”

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Posted 5 months ago

“Highly recommended quality product. Initially the incorrect order was posted out to me. I rang and discussed with Jamie the representative who is amazingly helpful and attentive to my concerns and dealt with it within 20 minutes arranged delivery for the next day for the incorrect item to be returned it is rare to get a customer service response as good as this I would have no doubt I would deal with this company. I would highly recommend the products and the customer service attention to detail any customer concerns. If you expect the best this is the company to deal with.”

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Posted 5 months ago

“SUPERB service, excellent.”

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Posted 5 months ago

“What a wonderful trowel. Beautifully made & a lovely colour. It is nice to have depth measurements on it too.”

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Posted 5 months ago

“Easy app.great service,product arrived in days.”

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Posted 5 months ago

“Wide selection of upmarket gift ideas. I ordered an item to be engraved online and received a notification the same day that it was ready for collection. Finished product met all expectations.”

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Posted 5 months ago

“Great service, well packaged LOVELY item which is heavy and well made. It’s a christening gift which I hope will be enjoyed for years to come! Thank you”

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Posted 5 months ago

Farrar & Tanner is rated 4.8 based on 6,173 reviews