Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,459 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,459 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 3rd April 2025

465

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Professional and respectful throughout my transaction . Customer service is excellent and resolution was reached swiftly. If you're in doubt about purchasing on line with this company, don't be, they offer a prestige service.”

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Posted 1 year ago

“Great product and great service”

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(Cheltenham) - Posted 10 hours ago

“Well pleased with my chess set and boaerd. good quality and resonable price. Will reccommend this product to my friends and family.”

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(Cheltenham) - Posted 13 hours ago

“Just when I thought Customer Service was a thing of the past Farrar & Turner have changed my opinion, Customer Service is alive and well at Farrar & Turner”

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Posted 1 day ago

“Delighted with my purchase. Most prompt & efficient service and product. Is very stylish.”

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Posted 1 day ago

“We bought the beautiful customizable wine opener for a freinds 15 year wedding anniversary. Arrived in a timely manner before thier event. The quality of the opener exceded my expectations, and our friends loved it!”

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(Cheltenham) - Posted 2 days ago

“The purchasing and personalisation process was super straight forward and the pocket watch arrived within 2 days of placing the order. It is perfect! Exactly what I wanted and the engraving makes it a super personal gift! I cannot wait to give this to my (almost) husband in less than 2 months!!”

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Posted 2 days ago

“Excellent product and swift delivery.”

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(Cheltenham) - Posted 2 days ago

“Speedy delivery, the cufflinks were nicely packed & the personalisation perfect.”

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Posted 4 days ago

“Great experience with Farrar & Tanner - buying personalised gifts online hasn't been easier. I was so reassured by the team at Farrar & Tanner and their customer service has been excellent: very communicative via phone and email, quick to respond and quick to ship the item - big thank you to Caitlyn who was on-hand throughout my order. Would definitely buy again and recommend.”

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Posted 6 days ago

“In my recent search to find a 40th birthday present for a good friend, I happened upon the Farrer and Tanner website. Wow! Its crammed full of amazing gifts and inspiration for men and women alike - most, if not all, of which can be personalised. In the end I purchased a classy brass and pewter tankard and opted for it to be gift wrapped -all part of an excellent service. The tankard was despatched within hours of ordering and arrived promptly and safely; thank you. I will not hesitate to use Farrar and Tanner for future gift ideas and can thoroughly recommend them to others.”

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Posted 6 days ago

“Very happy with purchase. Great communication, would definitely buy from again.”

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Posted 1 week ago

“Amazing place for gifts, looking forward to shop there again”

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Posted 1 week ago

“Very satisfied with transaction.”

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(Cheltenham) - Posted 1 week ago

“Very Good item !!!”

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(Cheltenham) - Posted 1 week ago

“We had a problem with the item we ordered, however, it was dealt with efficiently and we are very pleased with the outcome. Would certainly use your company again.”

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Posted 1 week ago

“Nice product and nicely wrapped. I expected the card to be printed not hand written. This isn’t a problem but may be worth making this clear as for certain occasions a message written in someone else’s hand doesn’t seem appropriate. Thank you”

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Posted 1 week ago

“Love the brand”

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Posted 1 week ago

“Excellent musta little disappointed the initials weren't easy to see”

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(Cheltenham) - Posted 1 week ago

“I ordered a silver bracelet for a friend's birthday & it's really beautiful. I was so pleased with it. The delivery was quick too, it arrived sooner than expected. Overall, a really good service.”

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Posted 1 week ago

“I recently purchased a David Nickerson Leather Dual Folding Shhoting Stick at a cost of £42.95. When the item arrived I was most disappointed with the quality & finish of the item - nothing like the description on your website. The item is now on its way back to you.”

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(Cheltenham) - Posted 1 week ago

Hi Peter, Thank you for your review, I'm sorry to hear that the David Nickerson Leather Dual Folding Shooting Stick did not meet your expectations. We strive to ensure that all our products match their descriptions, so I’d really appreciate it if you could email me at Jamie@outdoor365.co.uk with more details about the specific issues you encountered. This will help us investigate and take the necessary steps to prevent similar issues in the future. Kind Regards, Jamie Farrar and Tanner Customer Service

Posted 1 week ago

Farrar & Tanner is rated 4.8 based on 6,459 reviews