Farmison & Co Reviews

Name: Farmison & Co
Address: Bondgate Green, Ripon, North Yorkshire, Bondgate Green, Ripon, North Yorkshire, North Yorkshire
Rating: 4.80

4.8 Rating 30,292 Reviews

95 %

of reviewers recommend Farmison & Co

4.8

Based on 30,292 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Farmison & Co Review Verified review from genuine Farmison & Co customer.

About Farmison & Co:

Farmison & Co have one simple mission, to help the nation to Eat Better Meat. Purveyors of Heritage British Rare & Native Breed Meat. Fresh from the Dales To Your Door. Widest range of breeds and cuts in Britain.

Visit Website

Phone:

01765 824 050

Email:

care@farmison.com

Location:

Bondgate Green, Ripon, North Yorkshire,
Bondgate Green, Ripon, North Yorkshire
North Yorkshire
HG1 1QW

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Farmison & Co 5 star review on 5th January 2025

1588

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality produce. I just keep on ordering….”

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Posted 2 weeks ago

“Spent £70 on the Wagyu Beef Wellington. A special anniversary treat. No specific cooking instructions on the product or online. The meat was poor, the "filling" hardly existed. Do not trust this product. An absolute robbery.”

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Posted 1 month ago

“I only received half my order, I ordered two fillet steaks and only one came, when the other steak eventually turned up it was from a different breed of cow so looked and tasted different which wasn't ideal. Ordered twice from here and had two problems. Never offered any kind of discount or money back either time, won't order from here again.”

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Posted 1 month ago

“Previous orders have been very high quality so decided to order the beef Wellington for Valentine’s Day. The smell was enough to put me off- like cheap pate. The meat was spongy and tasteless. A total waste of money- so disappointing!”

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Posted 1 month ago

“terrible nice meat ragu Sause horrible”

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Posted 2 months ago

“No idea what went wrong. Normally Farmison is top notch. But that frozen whole chicken was horrible. Arrived still frozen. Slowly defrosted in the fridge, cooked to my usual recipe from Simon Hopkins "Roast chicken and other stories". Not overcooked, actually, due to the size, still a bit red at the bones. Horrible, horrible chalky. Could barely eat it and try now to rescue it in a Thai curry. Have another one in the freezer and feel not very confident to roast it Freezer burn on your side? Defrosted and defrosted? That is not your usual standard.”

Helpful Report

Posted 2 months ago

Hi Claudia, thank you for your honest feedback. We’re really sorry to hear about your experience with the frozen chicken, particularly since we strive to provide top-quality products. It’s concerning to hear that the chicken didn’t meet your expectations, especially given how you prepared it. We take quality seriously and will investigate this matter further to ensure it doesn’t happen again. If you’d like, please reach out to our customer service team, and we’ll do our best to address your concerns. We appreciate your support and hope to restore your confidence in us.

Posted 2 months ago

“NON PAYMENT OF REFUND To whom it may concern. I have raised complaint with fraud department at our bank, and I shall be reporting your non payment of refund for goods cancelled in line with your T&c’s to your local trading standards office. Farmisons is not a company you can trust. Thank goodness for social media and review websites so you can be exposed. Wayne Roxburgh Your request (184613) has been updated. To add additional comments, reply to this email. profile_image_15029930753437_493434.png Paul Hutchinson (Farmison & Co) 16 Dec 2024, 09:51 GMT Good Morning, Thank you for your time on the phone just now. I can confirm I have cancelled your order and refunded the total, please allow 5-10 days for this to show in your account. If there is anything else I can help with please let me know. Kind Regards, Paul”

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Posted 3 months ago

“Very poor notification of items not available for delivery. I don’t consider the day before delivery adequate as this order was placed weeks ago . Poor”

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Posted 3 months ago

“Purchased Jacob’s ladder and it was mostly just fat. Emailed to request amendment to future order and the tone of reply made my husband dubious about the quality of service let alone their products. Requested refund inline with the terms and conditions of future order over £320 and still waiting for our refund. Buyers beware. Probably why they have not won online butcher of the year for a while. Please note it even states refunds difficult on their website reviews. Just wished we had spotted that before! You have been warned”

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Posted 3 months ago

“The beef wellington had a very mysterious chemical flavour. I do not want anything else from this company.”

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Posted 3 months ago

“Have had the most awful experience with Farmisons - they are almost impossible to communicate with . Their meat is truly excellent but no communication at all exists with the company which I think is inexcusable when running a company. I ordered a turkey and Christmas trimmings and a small rib of beef and had no confirmation at all - tried to call, got nowhere so ordered again - again got no confirmation and again could not get hold of anyone so I ordered from another company. A few days ago two turkeys and two lots of what I had ordered turned up and I again tried to contact Farmisons but got nowhere after hanging on to the phone for literally hours.”

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Posted 3 months ago

“Delivery was a disaster. Customer service the worst. Don't answer emails. Don't answer their phones.”

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Posted 3 months ago

“Hi, I made a mistake in the ordering process and looked to change the order immediately but there is no functionality on your website (that I could find) that allows a customer to do so. The options a customer has are to either email or call (both of which I did) but when you are placing an order online out of hours the order is processed before staff are able to intervene . I think it is incredibly unusual for a online customer of any business to have zero ability to change or cancel that order before an order is committed 100%. I appreciate that most if not all of your products are good to freeze but as a response to the issue it sort of misses the point and assumes that everyone has the ability to freeze which I don't. Unfortunately I'll have to reorder another joint for Christmas day at a significant additional cost to me. A great shame as the rest of the experience had been positive. I did speak to customer services who were friendly enough but didn't accept there was any sort of an issue and therefore were unable to provide a solution. Best Tom”

Helpful Report

Posted 3 months ago

“Order placed for a delivery only to be told at 17:12 the day before the delivery was due that part of the order was now not available, no alternative offered as apparently they have run out of beef!”

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Posted 4 months ago

“I've been buying Farmison’s Grass-Fed Mince Beef at Whole Foods, and almost every time there’re small pieces within the mince that look really off. The mince also always smell sour, like vinegar. You say this is UK’s best meat, are you joking?”

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Posted 4 months ago

“I was gifted Vouchers for a special birthday by my niece last October, with a 1 year expiry date. I have been trying to spend them regularly since then. You follow the procedure but sadly no way of redeeming them. I contacted them by email but no luck with that. Very poor service and a rip off.”

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Posted 5 months ago

“I note you are cutting down on the range of cuts offered. I wanted beef silverside last week and it has disappeared from your list. This week I wanted pork belly; that too is no longer on the list. I see you offer a rolled pork belly joint and pork belly slices. but I want meat with the bone in; it cooks better. Why have taken these cuts off your list?”

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Posted 6 months ago

“The products were out with the courier company for 2 days. They arrived defrosted and one of the freezer pouches had burst, dissolving half the cardboard box with the products hanging out of the holes. Customer services response "We take great care in packing our boxes to ensure they stay cool and fresh during transit for up to 72 hours. While we label our parcels for same-day delivery, unforeseen delays can occasionally occur. As mentioned on our website, we do inform customers that frozen items may defrost during transit" So don't buy from Farmison for your freezer!”

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Posted 6 months ago

“Been a customer of Farmison for many years and enjoyed many delicious orders from them, sadly after the takeover I feel their prices have gone up and the quality has gone down. The fennel and lemon chicken is almost inedible, fennel has a strong aniseed flavour which just isn’t balanced properly on this dish. Sadly I won’t be ordering any more products from Farmison and they need to raise their game in order to be a success in the saturated online butcher market.”

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Posted 6 months ago

“Very disappointed that having taken my order, Farmison then proceeded to state they could not deliver to my home address on The Isle of Lewis, despite being part of the U.K. I have already requested that they (Farmison) remove me from their database, yet I still receive marketing emails and text messages.”

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Posted 6 months ago

Farmison & Co is rated 4.8 based on 30,292 reviews