Falcon Enamelware Reviews

Name: Falcon Enamelware
Rating: 4.54

4.5 Rating 1,830 Reviews

87 %

of reviewers recommend Falcon Enamelware

4.5

Based on 1,830 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Falcon Enamelware 5 star review on 21st August 2024

Barbara Bhan

Falcon Enamelware 5 star review on 12th August 2024

Pam Eshelman

Falcon Enamelware 5 star review on 2nd April 2024

Tracy Leipsic

Anonymous

Anonymous // 01/01/2019

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“quality pieces - i love them!”

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Posted 3 weeks ago

“Love my huge cake tin mould...”

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Posted 3 weeks ago

“I loved the cups. The bread pan looks great, but I haven't tried it yet. I did not love the tea kettle - too small, and I did not see instructions on use of the kettle. Also, it is disappointing that a company that began in England now has it's product made in China.”

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Posted 3 weeks ago

“I ordered the Drinking Set on December 2nd, and it was not delieverd until December 31st. Along the way, Falcon Enamelware customer service assured me that it would be delivered before Christmas and that they 'send their parcels out in good faith that they will be delivered in a timely manner.' If you'd rather not rely on good faith, shop elsewhere.”

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Posted 3 weeks ago

“The serving tray I ordered did not disappoint, and the care put into the way the tray was packaged was amazing! It was delivered timely and my Daughter-in-law was so excited when she opened it on Christmas day. I highly recommend this product and the website was user friendly!”

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Posted 3 weeks ago

“Beautiful, functional and not plastic!”

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Posted 3 weeks ago

“I bought two jugs as a Christmas present. Recipient was delighted.”

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Posted 3 weeks ago

“Beautiful butter colored enamel jug, a gift for our daughter, who's so pleased to have it. Great size, well made, lovely color!”

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Posted 3 weeks ago

“Probably the best quality enamelware available.”

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Posted 3 weeks ago

“Incredibly happy with these products! We’ve already used them a ton and they’ve quickly become kitchen staples for us. Also had one product damaged in shipping (to the US) and they were great to work with for a replacement!”

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Posted 3 weeks ago

“ince we have two rambunctious young boys prone to breaking things, Falcon Enamelware has kind of been a gamechanger. We love having these classy but sturdy cups and bowls.”

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Posted 3 weeks ago

“Gifted Falcon enamelware for Christmas and everyone was delighted. Thank you for such amazing quality.”

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Posted 3 weeks ago

“Enamored by the image of the 3-pint pitcher and the choice of lovely colors, I ordered eight of them: one for myself, and seven as Christmas gifts. I researched the website to determine where the product was made, but I found no indication that would suggest they were made outside of the UK. Once my orders arrived, I saw the tag attatched to the pitchers read "Made in China." I am disappointed in this from the "Icon of British Homelife." I would not have ordered the product had I known this. If it also matters to you, I hope you read this first. Note that the tag is the only place that indicates origin. The bottom of the pitcher only gives the brand and established date. I decided to keep the order since it was close to Christmas, and the return shipping would have been an added expense. I have used my pitcher twice. The first time was for water and the last time, I put rosemary stems in it as a vase. The inside bottom of the vessel now has a small chip and the bottom and areas of the inside walls took on a bright yellow stain. I tried scrubbing the stain off with a plastic scrubber, but it was stubborn. I used a bleach solution for the inside, and the stain lightened. The website suggests lemon juice to remove stains.”

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Posted 4 weeks ago

“We are delighted with the products we purchased. The service was excellent.”

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Posted 1 month ago

“Great looking practical jug, quick delivery and nicely packaged! Would definitely recommend”

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Posted 1 month ago

“Having bought the wrong item ie a small teapot instead of a large one. I returned the item to the address given. I am waiting for the refund before buying another. This refund has still to be paid into my account. Would I still buy a falcon teapot, yes, but not just yet.”

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Posted 1 month ago

Hi Terry, Apologies for the delay but this parcel had been wrongly delivered to another address. Your refund has now been issued. Regards, The Falcon Enamelware team

Posted 1 month ago

“I am pleased with mugs and tumblers received. Unfortuntely, the 3 pint jug arrived with a notable chip near the pouring spout. Efforts to resolve this issue have gone unanswered to date. My review reflects this lack of communication.”

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Posted 1 month ago

Hi Mark, We replied to your email apologizing for the damage and asking for some photos so we could proceed. We haven't heard back from you since. If you could send us photos we will arrange for a replacement or a refund. Regards, The Falcon Enamelware team

Posted 1 month ago

“Timely delivery, packaging was potentially a bit overkill, but at least all the materials were recyclable.”

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Posted 1 month ago

“I was very disappointed by my experience with Falcon. I purchased a small pitcher for a Christmas present, and by accident agreed to charge it, not realizing that the shipping cost the small as the item and thereby doubled the cost. When Falconware posted that the order had been received but not yet processed, I attempted to cancel the order. I made several attempts to call the company internationally from the States. I also sent emails to all the addresses on your site. I never heard back and wonder how relible this company is. I gave the pitcher as a gift, despite its excessive cost, and was also disappointed in the quality. Overall, a bad experience.”

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Posted 1 month ago

Hi Claire, You placed your order on 11th Dec - you emailed to cancel on 16th Dec. We replied to you with a tracking number saying it was enroute and we couldn't stop it but would try. There was an option for you to refuse the parcel for it to be returned to us. I am sorry you did not have a good experience but we aim to ship parcels out as quickly as possible during the holiday season. We replied to both the emails you sent but did not receive calls from you. Regards, The Falcon Enamelware team

Posted 1 month ago

“Bought as a gift but looked lovely & appeared to he finished well.”

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Posted 1 month ago

Falcon Enamelware is rated 4.5 based on 1,830 reviews