Faith Jewellers Reviews

Name: Faith Jewellers
Address: Unit 41, Rushmere Shopping Centre, Craigavon, Unit 41, Rushmere Shopping Centre, Craigavon, Armagh, Banbridge and Craigavon
Rating: 4.92

4.9 Rating 3,059 Reviews

98 %

of reviewers recommend Faith Jewellers

Company Reviews

Metrics

Info

4.9

Based on 3,059 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Faith Jewellers:

Welcome to the Faith Jewellers website. Here you can browse our varied range of quality products ranging from traditional gold and silver jewellery to our wide selection of modern brands including Michael Kors, Nomination, Fossil, Guess and Cluse.

We take pride in providing our valued customers with genuine quality products for affordable prices.

Visit Website

Phone:

2838812573

Email:

Sales@faithjewellers.co.uk

Location:

Unit 41, Rushmere Shopping Centre, Craigavon,
Unit 41, Rushmere Shopping Centre, Craigavon
Armagh, Banbridge and Craigavon
BT64 1AA

Faith Jewellers 5 star review on 17th February 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still haven’t received my parcel despite sending an email and being asked to leave a review”

Helpful Report

Posted 2 years ago

Hi Sarah, I have checked the status of your order with Royal Mail and they have confirmed delivery via next day delivery as expected on 10th August to the delivery address you had provided. (Confirmed in private email today) We have also checked our records and unfortunately can not see any correspondence from you before now to advise that you have not received the parcel otherwise we would have been more than happy to launch an investigation with Royal Mail on your behalf to try to resolve the issue. If you can confirm that the parcel has still not been received at the requested delivery address, we are still able to do this so please let us know. Thanks

Posted 2 years ago

“Lack off, rather NO communication of issue raised”

Helpful Report

Posted 3 years ago

Hi Gharar We are responding to your email now it has been extremely busy over the Christmas period and we are just catching up on email enquiries now. My colleague is emailing you now. Many Thanks Rodney

Posted 3 years ago

Hi Gharar Any update on this review as we refunded you £50 and I feel we dealt with this issue as best possible. Many Thanks Rodney Managing Director Faith Jewellers

Posted 3 years ago

Hi Gharar I feel this one-star review is very unreasonable. You ordered a watch for £199.50 on the 24th of December 2021. On the 26th December, you noticed it had reduced in price to £149.50 in the post-Christmas Sales. We refunded you the £50 on the 30th of December. On the 25th of January, you then returned the watch for a full refund. This was over the 28-day refund policy but as goodwill and good customer service, we gave you a full refund. We have emailed you to inform you of this on each occasion. Therefore 'Lack off, rather NO communication of issue raised' Very unfair and unreasonable on your behalf to leave us a one-star review. I also feel your communication to be rather poor. :) Rodney Director Faith Jewellers

Posted 2 years ago

Faith Jewellers is rated 4.9 based on 3,059 reviews