FairyLoot Reviews

Name: FairyLoot
Address: 1 Chesil Court, Chelsea Manor Street, London, London
Rating: 4.78

4.8 Rating 1,660 Reviews

97 %

of reviewers recommend FairyLoot

Company Reviews

Metrics

4.8

Based on 1,660 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

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“What’s not love about FairyLoot? *Great Content *Friendly Customer Service *Stunning Exclusive Editions”

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Posted 10 months ago

“I love my Fairyloot subscription! It is literally the highlight of my month! The books are beautiful. I love how much detail they put in their books. The items are good quality and mostly useful. I recommend for any book lover, collector or fantasy lover!”

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Posted 10 months ago

“I've been with the fairyloot family for just over a year and I've loved every magical month. The details dedication and customer service is top notch. Every edition is stunning and I absolutely love my box of bookish goodies, even the adult subscription is becoming a fast favourite and I'm so excited to see what else is in store in their ever expanding future.”

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Posted 2 years ago

“The books are always so gorgeous! Sometimes the boxes are delayed but the Fairyloot team always keep their customers up to date through email, website & Instagram. The team are really quick to respond to any communications and really helpful, kind and polite. I love getting my monthly box & cannot wait to see what the rest of the year has in store!”

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Posted 2 years ago

“Honestly what more do you need as a book lover?! Fairyloot delivery day is my absolute favourite. The items are usually great quality and useable. Some of my favourites are tins, socks, bookmarks, jewellery, book journals, replicas and gorgeous art prints. A lot of these are fandoms from books we’ve previously received in FL boxes which is also great! The book is always the star of the show. Fairyloot have given me some absolutely STUNNING editions, with exclusive covers, foiling, end papers, sprayed edges and signed! I adore the author letter and art print we get with every book too. The last couple of months have been BEAUTIFUL quality! My personal favs have been: Six Crimson Cranes, Once Upon a Broken Heart, Daughter of the Moon Goddess and The Girl Who Fell Beneath the Sea. Obviously with these boxes it’s very hit or miss depending on your personal taste in regards to the items and fandoms used as well as the book choice. Personally, I think FL 8/10 NAIL the book so I have very few concerns continuing with my subscription. I think for the price, it’s a lovely box! The items are a bit of fun and usually make me happy :) I don’t think you can beat FL if you’re a fantasy lover! I’d like to see more items from big fandoms like Sarah J Maas, Brandon Sanderson, Leigh Bardugo and maybe some non fantasy pieces in the future? Just because more subscribers are likely to enjoy read them.”

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Posted 2 years ago

“In love with this book box!”

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Posted 2 years ago

“Love the company and the boxes you get each month. Their team members are extremely helpful and eager to answer any questions you have in a kind and friendly manner.”

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Posted 2 years ago

“I always look forward to receiving my FairyLoot box and discovering what fantastic books and unique items will arrive each month. The only reason I give it 4 stars instead of 5 is because the last few boxes have arrived late due to delays with items”

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Posted 2 years ago

“Brilliant”

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Posted 2 years ago

“All the books are magnificent! Although you should reconsider your courier company. They are slow when delivering in Europe and this is not acceptable considering the transport fees.”

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Posted 2 years ago

“The books that Fairyloot offers are incredibly beautiful. However shipment for international customers and customer support are a real nightmare. I regulary have to pay for import tax twice (which they can't help you with). When I reportet a order as missing I was told they can't help me because "missing orders need to be reported within 30 days" even though fairyloot orders almost never arrive within this timeframe. I never had any of this issues with any other british bookseller (illumicrate, goldsboro, waterstones, forbidden planet).”

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Posted 2 years ago

“I’m super glad Fairyloot are bringing out the YA book only option, so I won’t waste time telling you how much I disliked the bookish items that come with the full box. As for the books themselves…When I joined Fairyloot I expected books like that of KoTW often, and I feel like you’ve only really delivered that level of exceptional design with Daughter of The Moon Goddess since I joined in July. This book aside, the stencilled edges haven’t been too impressive when compared to that of other book subscriptions. Additionally, (you could put this down to personal taste) I absolutely despise the foil embossing on WHITE hardcovers, and feel like you need to do the foil on darker book designs. For example, the pink foil embossing on your Once Upon a Broken Heart ended up looking quite tacky, and I much preferred the Waterstones edition. I believe this is where the main concern is; that Waterstones can produce a better exclusive edition than Fairyloot. Delivery seems to run late quite often, but seems to be down to the bookish items, so I’m confident this will no longer be an issue when I switch the the book only option. Sorry to be so negative, but I have been considering ending my subscription with Fairyloot for a long time now, and you deserve to know why!”

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Posted 2 years ago

“The boxes are beautiful, love the books and the customer service is also brilliant! Thanks Fairyloot!”

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Posted 2 years ago

“I think a lot of people will continue to enjoy this service. There's a bit of everything and if it features a fandom you love, then there's lots to enjoy about it! I've had a few hits and misses, particularly if there's lots of fandoms in one box that I'm not a part of, but I can see the merit for those that love them!”

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Posted 2 years ago

“Such a great product. I love receiving my box each month.”

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Posted 2 years ago

“I love receiving my box every month so far I’ve enjoyed all the books I’ve read and I love the blanket, book sleeves I’ve received. I’ve never had any issue with my items and when I’ve needed help the staff are quick to respond to any questions I’ve had. Would highly recommend.”

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Posted 2 years ago

“Nothing bad to say. Communication is perfect. And the boxes are stunning every time.”

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Posted 2 years ago

“I have been getting Fairy Loot for the past 6 month or so and I can say this is my favourite subscription box. It is like Christmas each month when the black boxes arrive filled to the brim with suprises for the fantasy book lover. I have yet to ever receive a box that I was disappointed with.”

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Posted 2 years ago

“The boxes are amazing and I love receiving it every month, all of the stuff is such high quality and the books are gorgeous. The customer service is really great, they are very quick to reply. The only negative is that there are often months where the box is significantly delayed. I appreciate it's not always down to them but it can be frustrating when its weeks late. That being said they are very good at communicating with us when there are delays :)”

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Posted 2 years ago

“The books and parcels are always excellent and include beautiful items that are also useful! The books are excellent quality, and the customer service team has been brilliant, especially explaining the changes to postage to Australia.”

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Posted 2 years ago

FairyLoot is rated 4.8 based on 1,660 reviews