Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,656 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,656 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and product such good value for money, highly recommend”

Helpful Report

Posted 2 days ago

“Easy to use website Delivered a good quality product when they said they would at a competitive price What more do you need Thanks Keith”

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Posted 1 week ago

“Great flooring product, allowed me to collect as I live local to them, no quibbling when I returned a box I had left over and they credited my card the same day. Great service from a friendly team. Thank you.”

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Posted 1 week ago

“Amazing, honest company, we ordered underlay which we didnt need and we received an email from the company letting us know that we didnt need it, they refunded our money and only sent what was required. Delivery was really quick too.”

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Posted 1 week ago

“Excellent Customer Service. There was an issue with the order due to manufacturer error. The support was Excellent and fortunately it all ended well. I am very happy with my order”

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Posted 3 weeks ago

“What a great firm and Carl was vey helpful with me. Have not started yet as we are awaiting help from grandson”

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Posted 3 weeks ago

“Brilliant service and website to use from beginning to end. Would recommend this company to anyone. The flooring is very high quality for the price.”

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Posted 1 month ago

“I am very happy with the floor I bought from Factory Direct Flooring. Very good quality and good price. There were a few issues with my order but the customer service was brilliant - they respond within minutes. Highly reccommend!”

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Posted 1 month ago

“Fantastic customer service will be using again shortly”

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Posted 1 month ago

“Great company, great flooring and good customers service Thank you so much”

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Posted 2 months ago

“Huge variety and good quality of LTVs. Ordering sample was easy and prices are very competitive. I’d highly recommend.”

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Posted 3 months ago

Great feedback, thank you.

Posted 1 month ago

“Excellent”

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Posted 4 months ago

“Excellent customer service and communication. Great product very pleased, many thanks”

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Posted 4 months ago

“I don't normally write reviews but the quality of the customer service and of the product has inspired me! Phones were answered straight away and all queries effective resolved. We picked up the packages within a couple of hours of ordering and they were already ready. The floor itself was excellent quality and so easy to lay. It looks amazing and like a professional has done it ( which I am not...). I would highly recommend this company and their products.”

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Posted 5 months ago

“Excellent service and product! First time I have laid a floor it all went to plan and looks great. The underlay was brilliant too. Had to phone for a couple of questions prior to my purchase and they answered straight away and were more than helpful. Highly recommended and will certainly use again in the future.”

Helpful Report

Posted 5 months ago

“Although the flooring we had order went out of stock and then the manufacturer stop producing it, Factory direct were very helpful with offering us and alternative or a refund, we opted for a refund and that was only down to not being able to find another flooring with them that was the colour we wanted. The refund was issued promptly. I would definitely look to buy from factory direct again in the future if we ever decide to replace our flooring as the service and communication was incredible.”

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Posted 6 months ago

“Flooring arrived safely, the communication from the company was great, answered our questions straight away, and even got in touch soon after placing my order to check some details with me. Will definitely use again!”

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Posted 6 months ago

“Very knowledgeable staff and customer service. Good quality laminate. Pleased overall”

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Posted 8 months ago

“Good quality flooring that was ordered and collected in a very easy process. I will definitely be ordering from here again.”

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Posted 8 months ago

“We are very pleased with our flooring. It arrived much quicker than anticipated. We can certainly recommend Factory Direct Flooring.”

Helpful Report

Posted 8 months ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,656 reviews