Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,656 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,656 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have only got a sample of the flooring that I liked,it is of good quality,I will be ordering the flooring soon,also I have been contacted quickly,I would recommend this company”

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Posted 3 years ago

“Excellent service. Prompt delivery. Staff extra helpful when told delivery needed quickly”

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Posted 3 years ago

“I purchased Tajo Oak AC5 Laminate, which was fine and delivered smoothly. The problem came when I ordered "colour matched" Scotia. You can judge from yourself from the photos, but the scotia supplied in no way matched the floor. The Scotia is clearly much deeper in colour and does not "blend in with the colour of your laminate". At first I just wanted to swap it for white. They would not agree to this, although they did suggest that I could *buy* another, totally new, order of white Scotia from them. Over the course of several emails they continued to try and convince me that this Scotia was "colour-matched", despite the clear evidence to the contrary. So, the flooring was fine, but I suspect issues will arise if you have any problems. They didn't offer to refund my order, I had to bring it up. I now have to return the scotia at my own expense. TLDR: Beware the "colour-matched" scotia.”

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Posted 3 years ago

“Excellent service, and delivery as advised. Thank guys”

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Posted 3 years ago

“Ordered a few samples, excellent quality and arrived very quickly”

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Posted 3 years ago

“Not a great experience as I picked and paid for a roll of vinyl which after payment was taken informed was out of stock. However gained a refund smooth and quickly enough. The process did leave an impression that I would have been steered towards something which was in stock rather the the product I wanted.”

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Posted 3 years ago

“I ordered some samples and they arrived really quickly and swiftly. The item was as I expected from the website.”

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Posted 3 years ago

“Great service from Factory Flooring. Ordered on a Monday, arrived Wednesday. Perfectly packaged and great communication throughout. Plus half the price a well known high street carpet and flooring provider!”

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Posted 3 years ago

“Samples arrived very quickly.”

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Posted 3 years ago

“Flooring is fantastic”

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Posted 3 years ago

“Very good service. Ta JC”

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Posted 3 years ago

“Very quick sending out samples ✅ ordered and communication very good ✅ Price was very good ✅ delivery was very good. ✅ All in all would definitely recommend”

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Posted 3 years ago

“SHOCKING! no help whatsoever and very poor attitude towards customers! NEVER SHOP HERE AGAIN!”

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Posted 3 years ago

“Brilliant service and amazing flooring will definitely be buying from you again”

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Posted 3 years ago

“Fast delivery, easy to order”

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Posted 3 years ago

“Samples came quick!”

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Posted 3 years ago

“The flooring is even better than the pictures, and layed down perfectly! Will definitely use again.”

Factory Direct Flooring Ltd 5 star review on 13th February 2022

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Posted 3 years ago

“Great quality and service and great value.Looks really good.”

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Posted 3 years ago

“Good customer service, goods delivered on time and excellent quality”

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Posted 3 years ago

“Normally I don't give out 5 star. Delivery slot could have been narrowed down and I had a couple of damaged boards. But there customer service definitely awards them a 5 out of 5. Would definitely use again and recommend!!!”

Helpful Report

Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,656 reviews