Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.62

4.6 Rating 9,648 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,648 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

Factory Direct Flooring Ltd 5 star review on 20th February 2024

Jodie

231

Anonymous

Anonymous // 01/01/2019

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“Very promt service.”

Helpful Report

Posted 1 year ago

“Afraid i had to request a cancellation on my order { my fault } F D F gave me full refund straight away would use company for another order no problem.”

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Posted 1 year ago

“After buying the flooring from ‘Factory Direct Flooring’ and receiving a few samples which all looked great especially with the excellent customer service. On arrival the flooring didn’t actually click into place at all and moved after completing one room. I then spoke with floor fitters who told me that the item was useless. On contacting Factory Flooring Direct I was then met with abuse beyond words. By purchasing through PayPal I assumed that I was protected? wrong. You see, unless you can actually prove that the flooring is inadequate or wish for a refund you have to return the flooring yourself which will cost you in excess the cost of your flooring and it has to be delivered by a known courier, another thing that I wasn’t told. In my case I decided to get a friend to drive me ‘directly to’ Factory flooring direct’ to give them back the remaining boxes of flooring which was over 100 miles from my home. There was no returns department? I saw a lady in the hallway quite shocked that I was there to return the flooring. Their own laminate used in their building isn’t their own product either, a very plush hallway and carpeted stairway. Even with supplying PayPal with proof of delivery including photos and petrol costs. I did get a refund for the flooring for taking the remainder back. Leaving me about £300 out of pocket. Also, you certainly won’t be met with a smiling face or offered a cup of coffee, however far you have driven. It’s a cold and unwelcoming atmosphere. Where guys are then called to get the flooring from you. If you can afford it you can then stop on your way home to maybe buy a burger ( not something I usually eat) I advise honestly to really think this through before purchase. I’m now laying alternate flooring of a good quality ( quickstep ) yet have had to save again and spent Christmas and up until now trying to save money to complete my lounge. If you wish to waste your money and then have an enormous amount of stress while being insulted, then buy from this company. If you want good flooring that will actually not slide all over the place and come out of place immediately after fitting together. I’d suggest looking elsewhere. I can certainly see where the money goes on arrival at this place and it’s certainly not on its customers. All of the flooring I purchased I gave away and threw away and had to tell people who were collecting it that it doesn’t stay clicked together. It moves. ‘Factory Direct Flooring ‘ will insist that it is great yet will refuse to show you themselves how they lay their own flooring on an actual floor, instead a table top that is totally flat ? I clearly know why as aforementioned. My worst purchasing experience ever.”

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Posted 1 year ago

“Excellent flooring I have purchased a few times would not go anywhere else 5star”

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Posted 1 year ago

“Sample did not arrive”

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Posted 1 year ago

“Fantastic quality skirting. My builder said, "You could build a ship with that."”

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Posted 1 year ago

“Lovely product. The LVT looks top quality and was easy to install.”

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Posted 1 year ago

“Happy with my order arrived on time and my floor looks loverly”

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Posted 1 year ago

“The laminate flooring was delivered in perfect condition. It was delivered on the day that I asked for. I was very worried that it was only to be delivered curb side. It was delivered to my doorstep which is a tremendous plus. Luckily I have a front drive. Excellent quick service.”

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Posted 1 year ago

“Good quilty product will be placing an order soon”

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Posted 1 year ago

“I bought some vinyl click flooring for a garden office and I was hugely impressed by both the quality of the material and the finish. Looks much better in person than on the website. I took a gamble as I needed it quickly so didn't have time to order a sample. It also looks expensive but was reasonably priced, I will certainly buy more in future.”

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Posted 1 year ago

“We only ordered a sample tile, but delivery was prompt, so I would judge the service to be good.”

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Posted 1 year ago

“Great service I emailed first to check stock and got an immediate response then ordered my flooring which I am very happy with. I purchased grey herringbone it is a great product and lays and fits well. I am a women over 60 and had no trouble laying it as per the instructions given. Very pleased with my purchase and floor.”

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Posted 1 year ago

“Looks beautiful 😍 and very easy to do it. Love it”

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Posted 1 year ago

“Sample of flooring arrived quickly & suited the application we wanted it for.”

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Posted 1 year ago

“Excellent service from start to finish, I chose my delivery date and it arrived on that day. The Website is user friendly which makes the order easy to achieve, would definitely recommend thsi company”

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Posted 1 year ago

“From ordering to the delivery was very good and it looks fantastic in our hallway, would definitely recommend”

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Posted 1 year ago

“Prompt delivery and excellent quality”

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Posted 1 year ago

“Fast efficient”

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Posted 1 year ago

“Delivery did not arrive as scheduled, no idea when it will - a days holiday wasted. In the past Factory direct flooring have been great however this time there was no communication to indicate an issue. Will question using them again and am unsure if the item I paid for will arrive.”

Helpful Report

Posted 1 year ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,648 reviews