Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.62

4.6 Rating 9,648 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,648 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

Write Your review

Tell us how Factory Direct Flooring Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

Factory Direct Flooring Ltd 5 star review on 20th February 2024

Jodie

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not received”

Helpful Report

Posted 1 year ago

“Great website, everything priced very clearly. Ordering was simple, delivery was super quick and the product excellent.”

Helpful Report

Posted 1 year ago

“No point reviewing until it's delivered.”

Helpful Report

Posted 1 year ago

“No complaints product came wrapped well and in good condition.”

Helpful Report

Posted 2 years ago

“Very helpful customer service. CARL was super helpful. Big shout out to him!”

Helpful Report

Posted 2 years ago

“Really good quality delivered on time and with care this is my first time purchasing but will be purchasing alot more”

Helpful Report

Posted 2 years ago

“The staff very eficiente and helpfull. The order arrived on tiene. The Quality if the flooring the Best. Thank you”

Helpful Report

Posted 2 years ago

“This is a great flooring for the price have used it three times now and will use it again”

Helpful Report

Posted 2 years ago

“I ordered 60m2 of black vinyl for my kitchen. I received an update telling me it was cut and ready for shipping and then it never arrived. A few days after the delivery date I phoned and was told the order was cancelled because they don’t deliver to Northern Ireland. If I hadn’t phoned I would never have been told. Disappointing.”

Helpful Report

Posted 2 years ago

“First time ordering flooring online, and first time using Factory Direct Flooring Ltd. I was impressed in how quick the flooring was delivered, and the professionalism and care taken by the delivery men when bringing the flooring into my home. When it came to laying the flooring, my fitter found it straight forward to lay, and I must say this is by far the best flooring I've had in my living room, lets hope it meets up to durability now...although my home is a home where people take their shoes off at the door.”

Helpful Report

Posted 2 years ago

“Not arriving till next week”

Helpful Report

Posted 2 years ago

“Excellent service really pleased would use again a good quality item”

Helpful Report

Posted 2 years ago

“Good quality service, good quality vinyl floor covering”

Helpful Report

Posted 2 years ago

“Fantastic pre sales support , delivered on time and before Christmas , very pleased with the price and quality of the flooring too. Highly recommend”

Factory Direct Flooring Ltd 5 star review on 5th January 2023

Helpful Report

Posted 2 years ago

“Happy with the product and price. Particularly pleased with customer service, no messing getting through and they were helpful and reassuring.”

Helpful Report

Posted 2 years ago

“The gentleman I spoke to regarding laminate flooring was very helpful and even worked out the other essentials that I would need as I had no idea what I was doing. Very satisfied customer. Thank you”

Helpful Report

Posted 2 years ago

“Fantastic service, the flooring is amazing quality, im in love with it! Delivery was great and customer service fantastic. Would recommend 100%”

Helpful Report

Posted 2 years ago

“The lino was ripped on arrival. We were limited in time so cut off the torn part and will purchase an alternative cover flooring in place. Looks lovely delivered well but damaged.”

Helpful Report

Posted 2 years ago

“Fast fault free delivery ... very polite and helpful delivery driver and flooring as always exceeded expectations...”

Helpful Report

Posted 2 years ago

“Excellent service would highly recommend !!!”

Helpful Report

Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,648 reviews