Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,655 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,655 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

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“Very good and quick delivery”

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Posted 3 years ago

“Great service, samples arrived well packaged, really quickly.”

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Posted 3 years ago

“Very efficient & prompt service.”

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Posted 3 years ago

“The factory staff were extremely helpful when my order didn't arrive in agreed date Love our new flooring and glad we brought from them.”

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Posted 3 years ago

“I would give Factory Direct Flooring 5 stars, but the delivery company chosen to deliver our products were beyond dire, and barely deserve even a 1 star rating. Asked who was the real loser between my fiancée (disabled) or him, who earns £10 an hour when she told him of our frustrations that he wouldn’t take the pallet off the lorry and made me do it instead, taking each item off individually. Absolutely abhorrent and would make me never want to use FDF again as these are the clowns they choose to represent their company when delivering a product we paid good money for.”

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Posted 3 years ago

“Excellent service ordered sample arrived in a couple of days thanks be in touch”

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Posted 3 years ago

“Very prompt delivery of floor samples, just wasn't to my taste on colour.”

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Posted 3 years ago

“good and fast service. but I think delivery charges are a bit high”

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Posted 3 years ago

“The sample ordering is super easy & arrived in no time. The flint grey LVT flooring is fabulous the delivery was super fast highly recommend”

Factory Direct Flooring Ltd 5 star review on 14th May 2021

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Posted 3 years ago

“Excellent customer service”

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Posted 3 years ago

“Very quick response to supplying a sample. Lovely quality flooring but unfortunately it was too cream and not white enough for our kitchen. Thanks for the sample, its a superb service which was a great help.”

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Posted 3 years ago

“Brilliant flooring and brilliant service!”

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Posted 3 years ago

“The system let us buy vinyl but there was no on stock. You should improove your online system.”

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Posted 3 years ago

“Very happy with the flooring polite and helpful staff deals with queries promptly.”

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Posted 3 years ago

“A really quick service but unfortunately the colour wasn't what we wanted. Easy to use and simple”

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Posted 3 years ago

“Seems to be very efficient and very good quality. Very glad I found them.”

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Posted 3 years ago

“Fantastic choice of flooring free samples very fast delivery”

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Posted 3 years ago

“The samples arrived very quickly and we have to decide which will suit when the kitchen has been fitted. Brilliant company”

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Posted 3 years ago

“Excellent range of flooring and all the accessories needed to fit it. Really helpful being able to select a delivery date. Really please with the service and product.”

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Posted 3 years ago

“Not what I was looking for but excellent service will look for some more designs”

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Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,655 reviews