Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,646 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,646 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

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“Excellent customer service”

Helpful Report

Posted 3 years ago

“Very quick response to supplying a sample. Lovely quality flooring but unfortunately it was too cream and not white enough for our kitchen. Thanks for the sample, its a superb service which was a great help.”

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Posted 3 years ago

“Brilliant flooring and brilliant service!”

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Posted 3 years ago

“The system let us buy vinyl but there was no on stock. You should improove your online system.”

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Posted 3 years ago

“Very happy with the flooring polite and helpful staff deals with queries promptly.”

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Posted 3 years ago

“A really quick service but unfortunately the colour wasn't what we wanted. Easy to use and simple”

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Posted 3 years ago

“Seems to be very efficient and very good quality. Very glad I found them.”

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Posted 3 years ago

“Fantastic choice of flooring free samples very fast delivery”

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Posted 3 years ago

“The samples arrived very quickly and we have to decide which will suit when the kitchen has been fitted. Brilliant company”

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Posted 3 years ago

“Excellent range of flooring and all the accessories needed to fit it. Really helpful being able to select a delivery date. Really please with the service and product.”

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Posted 3 years ago

“Not what I was looking for but excellent service will look for some more designs”

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Posted 3 years ago

“I ordered a couple of Lino samples - they arrived next day. Fab service”

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Posted 3 years ago

“great service”

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Posted 3 years ago

“Got the samples within a week. They were not the type I was looking for (I should have read the small print better) but many thanks for the smooth service”

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Posted 3 years ago

“Ordered from this company before and was very pleased. I received the following but was disappointed as two packs were damaged upon delivery.”

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Posted 3 years ago

“Very quick delivery and very well packed. Very happy with the product and grateful for the advice received during the ordering process. Would definitely recommend the product and the company.”

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Posted 3 years ago

“Delighted with the flooring and the product is exactly as described. Easy website to navigate and speedy delivery. There is slight damage to one of the packs which appears to be caused by the straps. I am hopeful that this will be covered by wastage allowed for.”

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Posted 3 years ago

“Vinyl turned up with big tear that had gone through 3 areas of the roll. Had plumber coming the day after so had to lay it anyway. Will be contacting customer service when get the chance”

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Posted 3 years ago

“Delivery didn't arrive... Partner waited in all day and nothing tuned up. Tried contacting customer services and no answer. Website states their lines are open until 5.30pm but clearly not the case.”

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Posted 3 years ago

“I am still waiting for an email from your company promised by your employee. He promised me to explain to me why you did not deliver the ordered and paid item and when I need to wait for it: Laminate Scotia / Beadings Colour Matched / White EWA21 SKU: 5155 Finish Floor Colour”

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Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,646 reviews