Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.62

4.6 Rating 9,648 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,648 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

Write Your review

Tell us how Factory Direct Flooring Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

Factory Direct Flooring Ltd 5 star review on 20th February 2024

Jodie

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great product will be looking to replace kitchen next year so will be looking first at Factory Direct”

Helpful Report

Posted 2 years ago

“My free sample arrived promptly and the following order for the product arrived on time and in perfect condition. Good quality, good value and good service.”

Helpful Report

Posted 2 years ago

“We were very pleased with our recent order from Factory Direct Flooring. Once we sorted our samples and decided, we placed our order and it was with us within a couple of weeks. It looks amazing and has transformed the room.”

Factory Direct Flooring Ltd 5 star review on 27th August 2022

Helpful Report

Posted 2 years ago

“Great value for the money. Great service from factory direct flooring. I decided to go pick it up instead of wait for delivery and the order was completed and ready for pick up straight away.”

Helpful Report

Posted 2 years ago

“Don’t order! Don’t order!! Ordered lots of samples when searching for the perfect colour for my laminate. As a first time home buyer money is something I’m conscious of while getting on my feet so I thought I was getting a good price and ordered from here. The floor arrived and does not even closely match the sample I was sent from them! The beading I paid to get colour matched also is a million miles off the floor colour sent and damaged meaning lots of wastage if I were to use it. Contacted customer service and they wouldn’t take any responsibility and said I had the wrong sample despite me sending images of the sample with the label and colour on including a video because they thought the images weren’t correct. I currently have my floor getting fully ripped up tomorrow (as it has issues) and now have no floor to put down unless I keep the floor that is the wrong colour. They will collect and refund if I wait in 8-6pm all day a week later and then my refund will take another week. So in the meantime I’m meant to have no floor down at all or pay out elsewhere to get something sooner. Poor poor service. Avoid. I’d post images of able.”

Helpful Report

Posted 2 years ago

“Quick delivery”

Helpful Report

Posted 2 years ago

“Delivered quickly. Great value for money”

Helpful Report

Posted 2 years ago

“The sample received was smaller than I anticipated, but enough for us to make an informed decision regarding the floor covering we were looking for.”

Helpful Report

Posted 2 years ago

“Samples easy to or we and are free. Good quality and easy to instal laminate flooring.”

Helpful Report

Posted 2 years ago

“Delivered on time pleased with product thank you”

Helpful Report

Posted 2 years ago

“The laminate flooring is good quality but my experience with the courier was awful...the young man sounded alright on the phone but when he phoned again to say he's outside I thought he was actually outside at the front of the house as there were plenty of empty parking spaces. I looked and looked but he was parked a few houses down. When he brought the items over on a pallet I said to him why he didn't park 'here' as he said he's 'outside' so I thought he's out at front. Just common sense to do so with such a heavy delivery. Then he gave me such an attitude like, 'I'm outside... whether it's here or there...no difference ' Then I asked if he could take the pallet back with him. His respond was 'got nothing to do with me'. Very argumentative delivery man. There was no need for this kind of attitude. The bad experience put me off buying from you again. 😒”

Helpful Report

Posted 2 years ago

“Good prices and quality.”

Helpful Report

Posted 2 years ago

“Very nice quality flooring. Preferred the darker colour.”

Helpful Report

Posted 2 years ago

“Ordered a sample, arrived quickly, really pleased with the service”

Helpful Report

Posted 2 years ago

“Terrible service. Paid for next day delivery, but the company mislabelled the item as collection, rather than delivery. No answer on the phone, despite advertising as open. No help tracking the package, which never arrived.”

Helpful Report

Posted 2 years ago

“I ordered a sample 12mm mocha rustic oak laminate and I am happy with the product and will order for my floor.”

Helpful Report

Posted 2 years ago

“good delivery and quality”

Helpful Report

Posted 2 years ago

“It's not down yet but looks lovely and I got in two days”

Helpful Report

Posted 2 years ago

“Very helpful,Good quality product for the price and now it's fitted, it looks great”

Helpful Report

Posted 2 years ago

“This is the second time I've used Factory Flooring. As last time the ordering was hassle free and the product excellent.”

Helpful Report

Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,648 reviews