Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,656 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,656 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very pleased with the Solid Wood Plank sample and please with the service, because they were able to recommend fitter for me.”

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Posted 4 years ago

“Would use again”

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Posted 4 years ago

“Efficient precise and good quality”

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Posted 4 years ago

“We were very impressed with the quality and the price. Have used this company to do our kitchen 5 years ago and were brilliant then also. We were confident on using them again.”

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Posted 4 years ago

“Excellent service very professional and certainly helped us by getting our order sorted quickly so we were able to take it home with us in less than a hour thank you so much”

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Posted 5 years ago

“Website detailed and easy to follow. Received sample flooring without delay.”

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Posted 5 years ago

“Excellent support and service. Recommended supplier.”

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Posted 5 years ago

“Very fast delivery, good quality product!”

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Posted 5 years ago

“Ordered two samples and they arrived very quickly. Good sizes of samples which helps to get a better idea of colour/ tone along with a handy leaflet. Free delivery of samples. Thanks”

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Posted 5 years ago

“Fast delivery , great price”

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Posted 5 years ago

“Got the requested samples within 2 days of ordering, one of the samples the corner was broken, the product is 4mm thick and I do not think it is suitable for what I want, none the less prompt service and good price.”

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Posted 5 years ago

“Prompt delivery and great size samples Thank you”

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Posted 5 years ago

“Had samples to start with to decide which one we prefer. As soon as we decide we will order. Based on my experience so far I am looking forward to placing an order and receiving a quality product”

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Posted 5 years ago

“Ordered some floor samples online. They came next working day. Very happy with service!”

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Posted 5 years ago

“Sample arrived very quickl”

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Posted 5 years ago

“Came very fast but would be better if you could pick more then 2 samples as thats not enough to decide how your going to do your whole house. Nice quality pieces”

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Posted 5 years ago

“This is the 3rd time I have used Factory Direct Flooring and wouldn’t go anywhere else. From the ease of ordering and delivery (ultra fast), to the finished product - which is perfect, beautiful and excellent quality. 10/10 once again.”

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Posted 5 years ago

“Excellent customer service very easy internet site to use found whatI wanted straight away samples came very quickly and as good a quality as I hoped for when building work is finished will be placing order many thanks”

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Posted 5 years ago

“The samples they sent me were a good size,and I will be ordering once my decorating has finished”

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Posted 5 years ago

“They had issues with my billing address which was different to my shipping address, once this was solved they told me the flooring wasn't in stock and had been discontinued.”

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Posted 5 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,656 reviews