Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.62

4.6 Rating 9,648 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,648 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

Factory Direct Flooring Ltd 5 star review on 20th February 2024

Jodie

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good product and service. 2 tiles were damaged on delivery a refund for them was offered no problem Floor looking very good”

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Posted 2 years ago

“Looks lovely and the fitter said it was easy to fit”

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Posted 2 years ago

“Took my order and money sent a email that order was processed, a week later said it was out of stock and do I want a refund, this company are having a laugh!!!!!”

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Posted 2 years ago

Hi Kevin, Thanks for your review, did you definitely order the flooring from us as we only have details of a free sample under your name..?

Posted 2 years ago

“Gorgeous floor! Got given way more than I purchased tho so have enough to sort out another room at home or sell it 😂”

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Posted 2 years ago

“I ordered a sample of vinyl to see how it looked.Arrived within 2 days of request.When I finally make my mind up will order from them”

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Posted 2 years ago

“Delivery driver rude and unhelpful. Dumped order in drive and didn't wait for the customer to check all OK had to chase him down the street. Will not be using this company again”

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Posted 2 years ago

“Fast delivery. Good quality. Good price.”

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Posted 2 years ago

“Fast delivery of samples, good quality vinyl.”

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Posted 2 years ago

“Delivered on time by a friendly delivery driver .I'm pleased with my purchase”

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Posted 2 years ago

“10 out of 10 on service and delivery, flooring well packaged second time I’ve ordered from them”

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Posted 2 years ago

“Some packs were damaged . And was promptly changed. Excellent service”

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Posted 2 years ago

“Helpful and friendly service”

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Posted 2 years ago

“I ordered the floor there was a problem with the delivery date but they phoned me and it came the day after lovely people, the floor is beautiful and easy to put down would highly recommend. Brilliant for the price and totally made my hall and living room look so much brighter. Very professional and polite on the phone.”

Factory Direct Flooring Ltd 5 star review on 19th April 2022

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Posted 2 years ago

“This is my third purchase of engineered wood and I really can’t say how much I am delighted with our flooring 5 star”

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Posted 2 years ago

“Trash customer service. Avoid.”

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Posted 2 years ago

“Nd xm”

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Posted 2 years ago

“This website give the biggest postal samples out of all the flooring companies - and therefore we are going with them mostly because we can actually see what the flooring actually looks like in the space. Competitively priced and good quality lino.”

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Posted 2 years ago

“Very helpful”

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Posted 2 years ago

“Order still hasn’t arrived. We rang your customer service team and confirmed this, we were promised a call back. We have not received a call back yet and no update via email or text about my order. If someone can call or email me an update I would appreciate it.”

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Posted 2 years ago

“Great quality & delivery service”

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Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,648 reviews