Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.62

4.6 Rating 9,648 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,648 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

Write Your review

Tell us how Factory Direct Flooring Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

Factory Direct Flooring Ltd 5 star review on 20th February 2024

Jodie

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“quality flooring sample delivered quickly excellent customer service”

Helpful Report

Posted 1 year ago

“Can't say at present as we have not seen the material - should arrive next week”

Helpful Report

Posted 1 year ago

“Can’t fault the company itself. Not 100% convinced on the quality of the laminate laid. Latexed a spot on level subfloor and I’m getting substantial creaking across the lot. Expansion all correct and as to manufacturer. I fear it may just be the nature of the cheaper laminate I went for. Thanks”

Helpful Report

Posted 1 year ago

“Very good product plastic engineered floor delivery very prompt and safly strapped to a pallet”

Helpful Report

Posted 1 year ago

“Good product, delivered on date, all round good service.”

Helpful Report

Posted 1 year ago

“The order process was quick and easy to use. After having some doubts about the quality of the flooring I was getting, I shouldn't have worried as it was just what I had hoped for. My flooring looks fantastic and costs me less than the most commonly used diy places.”

Helpful Report

Posted 1 year ago

“Good quality flooring and quick delivery. I only had a sample but would seriously consider purchasing once we have decided what to do with our room”

Helpful Report

Posted 1 year ago

“A quick response to samples requested.. received within two days....not quite what I wanted this time but will try them again in the future CB”

Helpful Report

Posted 1 year ago

“Excellent service. I telephoned to see if an earlier delivery date than that being shown on the website was possible. It was and customer services were very quick and helpful in changing.”

Helpful Report

Posted 1 year ago

“Great service, super quick!”

Helpful Report

Posted 1 year ago

“Great quality flooring and very helpful delivery man.”

Helpful Report

Posted 1 year ago

“Sent decent sized samples. Product well packaged. Good quality flooring. Easy ordering experience.”

Helpful Report

Posted 1 year ago

“Good price, lovely vinyl and quick delivery.”

Helpful Report

Posted 1 year ago

“Terrible. Not delivered, super expensive, no communication. You owe me money !”

Helpful Report

Posted 1 year ago

“Very good communication regarding my purchase online, and over the phone. I received fantastic customer service, from my sample order right to the delivery which was all so quick! I am very pleased with the flooring and especially the service I received. Thank you Factory Direct Flooring Ltd, I will be back for sure and will definitely be recommending :)”

Helpful Report

Posted 1 year ago

“My delivery was damaged but the response was very quick and efficient and I was more than happy to place another order. The floor covering looks great. So pleased.”

Helpful Report

Posted 1 year ago

“Fast delivery and great product. Easy to fit ourselves”

Factory Direct Flooring Ltd 5 star review on 25th February 2023

Helpful Report

Posted 1 year ago

“Looks great. Easy to lay. Can't complain.”

Helpful Report

Posted 1 year ago

“Order accepted but not able to supply. Was successfully sorted eventually after a couple of phone calls.”

Helpful Report

Posted 1 year ago

“Bought Vinyl online delivered on time good quality. What more can you ask for?”

Helpful Report

Posted 1 year ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,648 reviews