Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,656 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,656 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

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“Great product, looks really good, fitted easily. Recieved a phone call to confirm order and delivery.”

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Posted 5 years ago

“Excellent service - very prompt.”

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Posted 5 years ago

“nice choice of flooring at reasonable prices. Unfortunately the colour of the sample pieces wasn't true to the on screen images.”

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Posted 5 years ago

“Received my samples really quickly ,and they were very good quality.I will definitely be getting a quote when I am ready.”

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Posted 5 years ago

“Very good service”

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Posted 5 years ago

“Ordering was straight forward and the delivery date was confirmed shortly after. The goods arrived on the stated date and were well packaged on a pallet. Not fitted yet, but look to be very good quality. Will recommend!”

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Posted 5 years ago

“great looking flooring and providing a sample is so customer friendly as it's a very maybe the most important area of my new flat THE KITCHEN. will definitely be ordering one of the floors I have chosen as samples. Keep of the great work Factory Direct Flooring.”

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Posted 5 years ago

“Ordered some samples, arrived in a couple of days. Quality was very good just deciding how many rooms to do.”

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Posted 5 years ago

“Very helpful, prompt service”

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Posted 5 years ago

“Very quick delivery of my samples.”

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Posted 5 years ago

“Requested samples and I received them in record time. Was impressed with the engineered wood samples that I received. Just trying to decide which one to choose against other samples received from other wood supplier.”

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Posted 5 years ago

“Great day after service.”

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Posted 5 years ago

“Good service and communication. Good price. Thanks”

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Posted 5 years ago

“Excellent quick service and really liked the quality of the vinyl. Unfortunately I didn't find exactly the shade of blue I wanted but would use this service again!”

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Posted 5 years ago

“Good product ABSOLUTELY APPALLING DELIVERY SERVICE. They use DX delivery which means they have no control over what happens. I had 2 missed deliveries and the 3rd attempt only succeeded as my builder spotted the driver going back to his van after he’d gone to the wrong side of the building! The manager (Alistair?) was excellent but what can he or FF staff do if they’re using 3rd party/3rd rate outsourced companies. I would like to buy (a lot) more of this product but I’m put off by the inefficiency and ultimate huge waste of time where as a client you end up chasing companies for TWO days. When you’re also on deadlines to complete refurbishments and you have an amateur element then it ends up costing you.”

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Posted 5 years ago

“Very quick service. Received samples next day. Will definitely buy from factory direct once we've finished decorating.”

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Posted 5 years ago

“good quality product and comfortable to walk on.”

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Posted 5 years ago

“Samples arrive d next day. Thank you”

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Posted 5 years ago

“Speedy ordering processing and excellent communications. Great price. Delivered as promised, without problems. Vinyl laid and looks good. Thank you.”

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Posted 5 years ago

“I requested some flooring samples speedy service arrived within two days Will be ordering once we decide which one”

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Posted 5 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,656 reviews