Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,655 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,655 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 5th October 2023

Grace Roberts

Factory Direct Flooring Ltd 5 star review on 28th September 2023

Lisa Griffith

200

Anonymous

Anonymous // 01/01/2019

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“Quality product at a very reasonable price”

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Posted 3 years ago

“Used this company trice now they are very cheap and do quality flooring I use Swiss crono 👍”

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Posted 3 years ago

“Really fast great service sending out my samples”

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Posted 3 years ago

“Fantastic. Kept me updated and even advice on what was best for our flooring. Thanks again.”

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Posted 3 years ago

“Ordered a couple of samples for my kitchen only took couple of days to arrive looks good quality for price”

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Posted 3 years ago

“Speedy delivery.”

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Posted 3 years ago

“The delivery and floor is great and I would order again although I had 1 pack that half of the boards ruined as they were chipped in the corner. I emailed and had no reply yet”

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Posted 3 years ago

“Excellent service from Louise, so helpful and friendly. Delivered on time.”

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Posted 3 years ago

“Speedy delivery no issues”

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Posted 3 years ago

“Fantastic flooring at great value. I’ve gone over to this product for all of our letting and it holds up well for years in residential letting. Staff are very helpful too!”

Factory Direct Flooring Ltd 5 star review on 23rd August 2021

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Posted 3 years ago

“Great Samples received, but price quoted on adverts both on Social Media and on-line go up by over 10%. They state £44.8m2 but when you try to buy it goes up to £48.12m2 as you need to buy over 150m2 to get cheaper price. My house is not that big!! A bit of a con and False Advertising. They get you in and then up the price. Went to another supplier (Stories Flooring) who have same product for under £42 delivered.”

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Posted 3 years ago

“Poor delivery”

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Posted 3 years ago

Factory Direct Flooring Ltd 2 star review on 20th August 2021

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Posted 3 years ago

“100% great service and product unreal Value will definienly be back again.”

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Posted 3 years ago

“Haven’t unwrapped the vinyl yet but already I can see some damage to one end of the roll. Please see pictures below. Nature if I can use this or not until I check it thoroughly at the weekend”

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Posted 3 years ago

“Order did not arrive as planned yesterday. Courier company rude and unhelpful. Eventually agreed to deliver Saturday morning which has led to me having to reschedule a joiner as it is meant to be laid today.”

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Posted 3 years ago

“i only ordered samples but very proffessional in every way”

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Posted 3 years ago

“Ordered 2 samples, only got 1.”

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Posted 3 years ago

“Only requested samples, but I received them very promptly”

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Posted 3 years ago

“Quick despatch and good quality samples”

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Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,655 reviews