Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,646 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,646 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic flooring at great value. I’ve gone over to this product for all of our letting and it holds up well for years in residential letting. Staff are very helpful too!”

Factory Direct Flooring Ltd 5 star review on 23rd August 2021

Helpful Report

Posted 3 years ago

“Great Samples received, but price quoted on adverts both on Social Media and on-line go up by over 10%. They state £44.8m2 but when you try to buy it goes up to £48.12m2 as you need to buy over 150m2 to get cheaper price. My house is not that big!! A bit of a con and False Advertising. They get you in and then up the price. Went to another supplier (Stories Flooring) who have same product for under £42 delivered.”

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Posted 3 years ago

“Poor delivery”

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Posted 3 years ago

Factory Direct Flooring Ltd 2 star review on 20th August 2021

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Posted 3 years ago

“100% great service and product unreal Value will definienly be back again.”

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Posted 3 years ago

“Haven’t unwrapped the vinyl yet but already I can see some damage to one end of the roll. Please see pictures below. Nature if I can use this or not until I check it thoroughly at the weekend”

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Posted 3 years ago

“Order did not arrive as planned yesterday. Courier company rude and unhelpful. Eventually agreed to deliver Saturday morning which has led to me having to reschedule a joiner as it is meant to be laid today.”

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Posted 3 years ago

“i only ordered samples but very proffessional in every way”

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Posted 3 years ago

“Ordered 2 samples, only got 1.”

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Posted 3 years ago

“Only requested samples, but I received them very promptly”

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Posted 3 years ago

“Quick despatch and good quality samples”

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Posted 3 years ago

“Item did not arrive on selected day it arrived 3 days after. I understand this was the courier not the company, I did have a refund but I had booked leave to be in for parcel so abit of a let down”

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Posted 3 years ago

“Amazing service delivered when it was said it would be. Flooring looks amazing. Will be ordering more flooring from here. X”

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Posted 3 years ago

“Ordered some samples and they arrived very quickly”

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Posted 3 years ago

“Order taken by a very helpful person and quickly despatched and delivered on the date I wanted it delivered . I highly recommend Factory Direct Flooring and found that it’s prices are reasonable compared to local shops”

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Posted 3 years ago

“Very good quality and choice of products”

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Posted 3 years ago

“Great service. Just wish I could order more than 2 samples. Feels and looks good quality but the colours just weren’t quite right”

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Posted 3 years ago

“Samples were sent out really quickly.”

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Posted 3 years ago

“What a fabulous company!! From the moment we placed our order to the driver delivering, everyone was so friendly and efficient. We were kept up to date about our delivery constantly. So happy with our floor and the company. Will definitely use them again 100%”

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Posted 3 years ago

“The sample sent is not Kelvin white (similar to A4 photo copy paper) it’s more of a beige colour”

Helpful Report

Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,646 reviews