Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.62

4.6 Rating 9,648 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,648 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

Factory Direct Flooring Ltd 5 star review on 20th February 2024

Jodie

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really great value flooring for fantastic prices! Love my new herringbone flooring - cannot wait to get it fitted! Also fantastic customer services! There were access issues on the delivery day and factory flooring kept in contact with us and the driver to make sure we had a successful delivery! Also great delivery times - got the flooring within a week! Would highly recommend!!”

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Posted 2 years ago

“Good product with fast delivery coupled with good customer service. I was impressed with how my complains was dealt with.”

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Posted 2 years ago

“Flooring was just as described and delivered quickly....would recommend to others”

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Posted 2 years ago

“Great price. Best around. Great communication and delivered to schedule. Lead time considerabel shorter than other suppliers.”

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Posted 2 years ago

“Not very happy as scratchers and marks very easily I have cuts chips and marks in it already just have it laid so definatly not impressed!”

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Posted 2 years ago

“The ordering process was made simple by Ashleigh. Ashleigh has been very helpful particularly with the over order. Your company accepted over 30square meters of wood panels without any questions. Just waiting for the refund now.”

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Posted 2 years ago

“Great products and prices. The vinyl flooring we bought looks fantastic on our bathroom floor”

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Posted 2 years ago

“Hi there really happy with product all though I need a darker shade of grey if u have 1 could u please send a sample out please”

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Posted 2 years ago

“It's Saturday evening and I was supposed to take delivery on Friday afternoon. At the time of writing this I still haven't had my order.”

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Posted 2 years ago

“I ordered a sample which was delivered fast. I like the look and feel of the laminate definitely interested in it.”

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Posted 2 years ago

“Great service at the showroom and very helpful when i didnt know exactly what i needed. Delivery was bang on time and really helpful unloading it all. The laminate we bought is really high quality and didnt break the bank either. They have an excess return policy so buy more if your unsure of how much you need and theyll give you a full price refund for any pack you dont use.”

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Posted 2 years ago

“Delivery was very fast Flooring is excellent quality & looks brilliant down Will use again”

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Posted 2 years ago

“Super service, so helpful, Karl. Thank you!”

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Posted 2 years ago

“I rang for advice first and Jay was really helpful. The flooring was delivered on time and is perfect. It looks fantastic in my kitchen and bathroom. Great price,on time delivery, helpful advice, fantastic flooring, what more can I say! Highly recommend. C Burgin”

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Posted 2 years ago

“Brillaint, lovely down”

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Posted 2 years ago

“Love the variety of choice and reasonable prices. Delivery was so quick and on time. The product arrived exactly as expected! Definitely worth recommending!”

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Posted 2 years ago

“Great service would use again”

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Posted 2 years ago

“I ordered 2 vinyl samples and they arrived very quickly, they were good but I did not order due to the delivery charge.”

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Posted 2 years ago

“Fast, friendly and good value”

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Posted 2 years ago

“Fantastic quality products, price and excellent speed of service 5 stars”

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Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,648 reviews