Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.62

4.6 Rating 9,648 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,648 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

Factory Direct Flooring Ltd 5 star review on 20th February 2024

Jodie

231

Anonymous

Anonymous // 01/01/2019

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“Didn't have enough stock of what we wanted, but refunded money straight away.reordered different colour delivered in two days. Delivery driver was excellent , polite and helpful and helped carry flooring into our house.will recommend and use again.”

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Posted 2 years ago

“Brilliant service and good quality vinyl floors”

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Posted 2 years ago

“Great service, brilliant that you send free samples, this enabled me to pick 2 different types and order and have them delivered without traipsing around shops trying to imagine what they would look like.”

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Posted 2 years ago

“Shocking service. Half the flooring arrived broken. They said they’d arrange next day delivery replacements. Didn’t hear anything back, then it became the day after. Here I am 3 days later STILL without the replacement products! AVOID!”

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Posted 2 years ago

“Excellent professional service”

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Posted 2 years ago

“Love my new flooring, great product and the customer service was amazing. I’ll be back for more”

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Posted 2 years ago

“easy to order with a size calculator great delivery time very fast and when i wanted it . i have used factory direct many times and will again . great service”

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Posted 2 years ago

“Good quality vinyl, delivered on time, well packaged, would definitely buy from you again.”

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Posted 2 years ago

“Service was great and declivery was exactly as stated. Very pleased”

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Posted 2 years ago

“The sample of flooring was good quality if could find somebody to fit it for me I would order it straight away .”

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Posted 2 years ago

“Flooring was what we ordered very satisfied with quality and colour.”

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Posted 2 years ago

“Been waiting weeks for my flooring and only get an update if I keep chasing, told numerous times it's coming on next delivery and still no flooring.”

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Posted 2 years ago

“Good product”

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Posted 2 years ago

“Awful customer service. Extremely rude over the phone and aggressive. Lack of response to emails regarding delivery.”

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Posted 2 years ago

“The sample took weeks to arrive and was extremely small so very difficult to establish if this floor covering would be suitable”

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Posted 2 years ago

“I'd love to do a big order (over 400£) without to pay the delivery :=)”

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Posted 2 years ago

“Didn’t receive sample”

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Posted 2 years ago

“Ordered a sample of vinyl, sent out really quick, excellent product..lm really pleases”

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Posted 2 years ago

“Only ordered a sample so far but quality and service seem very good. Will certainly consider ordering flooring in the future when ready to do so”

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Posted 2 years ago

“Product is nice, but delivery seems a bit of a shambles. Still waiting for two out of four items, one had to be replaced due to damage. Not amazing. Customer service is okay though.”

Helpful Report

Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,648 reviews