Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,646 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,646 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful, when the flooring we originally ordered was going to be 3 weeks later than expected your team credited and advised availability on another flooring and delivered it three days later. Thank you”

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Posted 3 years ago

“THE PRODUCT DID NOT ARRIVE AS AGREED WAS 2 DAYS LATE. NO UPDATES ON THE DAY OF DELIVERY AND ALTHOUGH ASKED FOR NO UPDATES ON THE DAY AFTER EITHER BECAUSE THEY COULDN'T GET THE DELIVERY COMPANY TO UPDATE THEM! THE PRODUCT IS NOT AS DESCRIBED, THE PATTERN IS COMPLETELY DIFFERENT. PHOTOGRAPHIC EVIDENCE PROVIDED TO THE CUSTOMER SERVICE MANAGER WHO CLAIMS IT IS THE SAME PRODUCT AND CONFIRMED REFUND IS ONLY APPROVED IF WE PAY TO RETURN THE ITEM OR DELIVER IT OURSELVES BACK TO THEM. NO COMPLAINT OR DISPUTE PROCESS ... SHOCKING”

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Posted 3 years ago

“Excellent service and prompt delivery. Product was good quality and easy to fit as described.”

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Posted 3 years ago

“Pleased with the prompt dispatch of the sample. Impressed with the quality received.”

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Posted 3 years ago

“Excellent service, products quickly despatched and arrived in very good condition Would definitely recommend”

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Posted 3 years ago

“I received 2 samples but could have done with a couple more to make my decision.”

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Posted 3 years ago

“outstanding value dont think they will be beaten on price very happy fom start to finish many thanks for quick delivery”

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Posted 3 years ago

“Lovely flooring, delivered on time. Really nice quality. One tiny problem was sorted out straight away - thank you. Will definitely use again”

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Posted 3 years ago

“First class service first class product!! Many thanks”

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Posted 3 years ago

“Great product arrived on time. Well priced.efficient service which is hard to find these days. Very happy with service all round.”

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Posted 3 years ago

“nice floor, samples came in a nice and large size, would recommend it”

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Posted 3 years ago

“Good speedy response.”

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Posted 3 years ago

“Second time ordering through these guys. Karndean clic Product is great and delivery was swift. Packaging has now improved too.”

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Posted 3 years ago

“Excellent all round”

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Posted 3 years ago

“Excellent quality and service. Thank you”

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Posted 3 years ago

“Be aware the delivery date calender has no significance to your delivery. Flooring direct use tuffnells who use Coopers. It's a 3 way circus. To state they will charge you a fee if you aren't there to accept delivery when it could be weeks after your stated delivery date is hilarious. This is the 2nd time I've ordered from these to give them a chance to do a better job than last time but nope. Trained to give you the flowery bs on phone. But really they have no clue about the whereabouts of your actual goods. Still haven't received my flooring but have a review email. Great job!”

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Posted 3 years ago

“Quality flooring at a reasonable price delivered at agreed date and time”

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Posted 3 years ago

“Ordered £473.82 of Prestige atlas oak and landed up with Krono vario global oak? Fitter used gold standard underlay. After opening several packs, the fitter said the batch was faulty and that would not click together properly as there was an obvious bow (see photo) in the planks even after 3 days acclimated. Spoke to ADAM at FDF who seemed pleasant at first. He said the would collect and test their end. Took 2 weeks to collect during which I noticed a distinct change in ADAM’s attitude which became bristlier as we kept calling to find out where they were with the problem. Anyhow, he said there was nothing wrong with the floor and would only provide a refund for unopened packs. I wound up losing almost £200, I also had to pay for the return shipping. I have since reordered a similar floor from Leader Floors. They were understanding of my previous problems and offered a first class 100% refundable service if unhappy in any way, open packs included with no additional shipping charges. Be warned these people are charlatans.”

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Posted 3 years ago

“Good all round service and flooring good quality”

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Posted 3 years ago

“Great service and answered the phone promptly when contacted. Would’ve been 5 star if they would have included the adhesive with the flooring I purchased, but it was left off of the order 🙈”

Helpful Report

Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,646 reviews