Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,656 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,656 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

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“thank you for speedy delivery”

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Posted 3 years ago

“Great service! Ordered with ease and delivered within the same week... Very Happy ustomer”

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Posted 3 years ago

“GreaT service. All queries answered the same day. Great value flooring. Gladly use again.”

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Posted 3 years ago

“FANTASTIC floor! The best quality, nice color and pattern. And very good helpful delivery man.”

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Posted 3 years ago

“Brilliant Service very quick and reliable.”

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Posted 3 years ago

“Order arrived promptly and was as described. Now it's always under our feet.”

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Posted 3 years ago

“All good service”

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Posted 3 years ago

“Delivery of my flooring didn't turn up when expected with no communication of when it will arrive. How am I suppose to arrange for someone to be home when it does arrive.”

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Posted 3 years ago

Hi Jane, Thanks for your review, as per our telephone conversation, Tuffnells have marked this down as delivered, obviously in error. We are chasing this for you, as it was marked as delivered, we wouldn't have known anything about this until you called to advise you hadn't received it. Apologies for this, we will be in touch as soon as we get an answer from them. Thanks in advance for your paitence.

Posted 3 years ago

“Very good”

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Posted 3 years ago

“Brilliant service. Good quality flooring.”

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Posted 3 years ago

“Very helpful, when the flooring we originally ordered was going to be 3 weeks later than expected your team credited and advised availability on another flooring and delivered it three days later. Thank you”

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Posted 3 years ago

“THE PRODUCT DID NOT ARRIVE AS AGREED WAS 2 DAYS LATE. NO UPDATES ON THE DAY OF DELIVERY AND ALTHOUGH ASKED FOR NO UPDATES ON THE DAY AFTER EITHER BECAUSE THEY COULDN'T GET THE DELIVERY COMPANY TO UPDATE THEM! THE PRODUCT IS NOT AS DESCRIBED, THE PATTERN IS COMPLETELY DIFFERENT. PHOTOGRAPHIC EVIDENCE PROVIDED TO THE CUSTOMER SERVICE MANAGER WHO CLAIMS IT IS THE SAME PRODUCT AND CONFIRMED REFUND IS ONLY APPROVED IF WE PAY TO RETURN THE ITEM OR DELIVER IT OURSELVES BACK TO THEM. NO COMPLAINT OR DISPUTE PROCESS ... SHOCKING”

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Posted 3 years ago

“Excellent service and prompt delivery. Product was good quality and easy to fit as described.”

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Posted 3 years ago

“Pleased with the prompt dispatch of the sample. Impressed with the quality received.”

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Posted 3 years ago

“Excellent service, products quickly despatched and arrived in very good condition Would definitely recommend”

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Posted 3 years ago

“I received 2 samples but could have done with a couple more to make my decision.”

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Posted 3 years ago

“outstanding value dont think they will be beaten on price very happy fom start to finish many thanks for quick delivery”

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Posted 3 years ago

“Lovely flooring, delivered on time. Really nice quality. One tiny problem was sorted out straight away - thank you. Will definitely use again”

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Posted 3 years ago

“First class service first class product!! Many thanks”

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Posted 3 years ago

“Great product arrived on time. Well priced.efficient service which is hard to find these days. Very happy with service all round.”

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Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,656 reviews