Factory Direct Flooring Ltd Reviews

4.6 Rating 9,656 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,656 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

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“Very unhappy. No replies. Absolutely fuming .”

Helpful Report

Posted 3 years ago

“Delivery efficient and well packaged on receipt. The flooring was as described in terms of colour & style however when package opened for fitting some boards were damaged along the joints. Luckily I was able to use these as off cuts around cirtenboard so didn't cause any major problems. Overall relatively good purchase.”

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Posted 3 years ago

“Great floor samples just not write colour after a cream stone”

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Posted 3 years ago

“All good.”

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Posted 3 years ago

“Excellent service and quality. Very good value for money. 😀”

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Posted 3 years ago

“Great company! Delivery was quick, product is lovely and looks amazing! Pricing was so much better than anywhere else I looked. The service was wonderful as I had contact pretty much as soon as I'd placed my order and a sizing issue was quickly resolved. We actually ended up getting a bigger size for no extra cost so they definitely know how to keep customers happy!! Will 100% buy through them again.”

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Posted 3 years ago

“Very good service”

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Posted 3 years ago

“Very quick response to my request for a sample. Much appreciated”

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Posted 3 years ago

“nice flooring,well packaged,quickly delivered,overall a good experence...cheers”

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Posted 3 years ago

“My Wife was considering whether to use a vinyl floor covering and your offer of a free sample was much appreciated.”

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Posted 3 years ago

“The white floor was cream rather than white but the quality is good.”

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Posted 3 years ago

“This was a very good website to navigate. The prices were very very good and a brilliant idea to allow customers to receive free samples. I ordered 2 samples and they arrived in a short space of time. The quality of the samples was really good, especially for the price. Once we have completed our decorating we will certainly be ordering from them.”

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Posted 3 years ago

“Good quality samples!”

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Posted 3 years ago

“Brilliant ordered my laminate on line and I had excellent delivery haven't laid the flooring yet but it is a stunning colour grey”

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Posted 3 years ago

“Everything ran smoothly, customer services dealt with an error at my end promptly, delivered on time, and the flooring looks and feels great. Would definitely buy from you again!”

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Posted 3 years ago

“Great product”

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Posted 3 years ago

“Contact and service great. Marked this down one star as the ends of the vinyl was damaged where they had secured it. Would recommend :)”

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Posted 3 years ago

“Great looking vinyl at a great price, the inly negative I have is that the packagingg used for the vinyl is way too thin, it came with a few cuts and holes in the packaging, lucking there were only one or two marks\scratches and they were in parts that I had to cut out, so all in all very good, just need better packaging.”

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Posted 3 years ago

“5 star saller”

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Posted 3 years ago

“Our flooring arrived in very good time and was of good quality. Excellent service!”

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Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,656 reviews