Factory Direct Flooring Ltd Reviews

4.6 Rating 9,646 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,646 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

Write Your review

Tell us how Factory Direct Flooring Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The white floor was cream rather than white but the quality is good.”

Helpful Report

Posted 3 years ago

“This was a very good website to navigate. The prices were very very good and a brilliant idea to allow customers to receive free samples. I ordered 2 samples and they arrived in a short space of time. The quality of the samples was really good, especially for the price. Once we have completed our decorating we will certainly be ordering from them.”

Helpful Report

Posted 3 years ago

“Good quality samples!”

Helpful Report

Posted 3 years ago

“Brilliant ordered my laminate on line and I had excellent delivery haven't laid the flooring yet but it is a stunning colour grey”

Helpful Report

Posted 3 years ago

“Everything ran smoothly, customer services dealt with an error at my end promptly, delivered on time, and the flooring looks and feels great. Would definitely buy from you again!”

Helpful Report

Posted 3 years ago

“Great product”

Helpful Report

Posted 3 years ago

“Contact and service great. Marked this down one star as the ends of the vinyl was damaged where they had secured it. Would recommend :)”

Helpful Report

Posted 3 years ago

“Great looking vinyl at a great price, the inly negative I have is that the packagingg used for the vinyl is way too thin, it came with a few cuts and holes in the packaging, lucking there were only one or two marks\scratches and they were in parts that I had to cut out, so all in all very good, just need better packaging.”

Helpful Report

Posted 3 years ago

“5 star saller”

Helpful Report

Posted 3 years ago

“Our flooring arrived in very good time and was of good quality. Excellent service!”

Helpful Report

Posted 3 years ago

“Flooring arrived quickly and surprisingly no damage to packaging whatsoever, always a very good start to any project. I was a little sceptical of purchasing vinyl for my lounge but the quality is far superior to laminate flooring and at a very competitive price. I’ve laid a few laminate floors in the past and always swore never again, this was a doddle in comparison and is much easier to cut with the help of a metal straight edge and a Stanley knife. I am so pleased with the finish and would not hesitate to buy again, there is a real wood grain finish and feels much warmer under foot. My 9 year old daughter is already asking for her bedroom to be kitted out….”

Factory Direct Flooring Ltd 5 star review on 10th October 2021

Helpful Report

Posted 3 years ago

“Fantastic service from start to finish. Placong an order was easy.delivery was on time.all in all fantastic.”

Helpful Report

Posted 3 years ago

“Very happy with the purchase. 1st we ordered solid wood floor for the main living room and the passage and our carpenter was so good with the fitting that we even had enough left over for another little room. We like the colour and the the quality so we decided to buy more for the last two rooms. Definitely recommend the company.”

Helpful Report

Posted 3 years ago

“Flooring looks Amazing Easy to fit”

Helpful Report

Posted 3 years ago

“Quick delivery, fantastic product. Also had a couple of packs left over which I returned without any issues. Will definitely order from them again.”

Helpful Report

Posted 3 years ago

“Flooring showed up a day late. It wasn't a critical delay for be as I was fitting it myself and didn't have a buyer or tennant Raymundo waiting. Something to keep in mind if your deadlines are tight.”

Helpful Report

Posted 3 years ago

“Very helpful customer service fella he did exactly what he said very quick delivery and really nice vinyl thank you”

Helpful Report

Posted 3 years ago

“I was very impressed with service and quality from factory direct. The value is excellent. I would highly recommend this company and will be using them again.”

Helpful Report

Posted 3 years ago

“Took the day off work to wait in from 8am - 6pm on specified day to accept the lino, nobody came and nobody let me know. The next day I was informed I would receive a call an hour before, I didn’t. The Lino was left on the street and damaged!! Still no reply from my email regarding this…. Not what you expect when you pay over £200 for something”

Helpful Report

Posted 3 years ago

“Brilliant company, excellent products, quick and efficient delivery. Good and helpful drivers”

Helpful Report

Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,646 reviews