Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,655 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,655 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

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“Great”

Helpful Report

Posted 3 years ago

“Excellent service and fast delivery thank you.”

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Posted 3 years ago

“Flooring is good value for the money thanks”

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Posted 3 years ago

“Thank you so much, I'm awaiting for someone to come and measure properly and has the time to fit it so I can place my order.”

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Posted 3 years ago

“Firstly the right hand doesn’t know what the left hand is doing, you took out payment and on same day emailed me to say it was out of stock. But as asked you did refund me. But this means I don’t have the product to review.”

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Posted 3 years ago

“Arrived very quickly, good quality.”

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Posted 3 years ago

“Vinyl samples were great. Just waiting for joiner to finish before we purchase.”

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Posted 3 years ago

“Excellent service, couldnt fault it. Have yet to lay the flooring but am happy with what I've bought.”

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Posted 3 years ago

“Samples received promptly - very efficient. Unable to make a choice at present as I'm waiting for builders to start work. Currently in process of collecting as many samples as possible.”

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Posted 3 years ago

“Very quick to send out a sample. Website was very easy to navigate and find exactly what we were looking for.”

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Posted 3 years ago

“Very good quality flooring and excellent delivery service, I would definitely recommend this company. Thank you.”

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Posted 3 years ago

“Excellent quality and value for money , I would highly recommend this company and I’ll be buying again very soon .”

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Posted 3 years ago

“Very pleased with the service provided. Flooring arrived on time. The driver was very pleasant and helpful. The flooring is down and quality is very good.”

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Posted 3 years ago

“Excellent service and very helpful. Nice friendly delivery men as well.Woukd recommend.”

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Posted 3 years ago

“Received my purchase on time in good order very pleased with product.”

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Posted 3 years ago

“Very poor, took my order and then told me day before delivery no stock.”

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Posted 3 years ago

Hi Emily, Thank you for your review. I can see you placed your order on 19/08/21 @ 17:44 - we contacted you the next morning to advise we were unable to get that particular product in time for your requested delivery date. Apologies for the delay with the stock on this occasion.

Posted 3 years ago

“I ordered some samples in the middle of the day, and they arrived the next day. Super speedy. Thank you.”

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Posted 3 years ago

“It’s arrived safely!”

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Posted 3 years ago

“Sample came the next day. Brilliant size and quality. We will definitely be ordering some for our kitchen and conservatory”

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Posted 3 years ago

“Professional, efficient and reliable. The flooring is perfect.Delivery went smoothly and, overall an excellent experience.”

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Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,655 reviews