Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,656 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,656 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

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“I never got my £20 refund for damaged goods, so sent in proof and got repl asking if £20 refund would be sufficient and agreed to it”

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Posted 1 year ago

“Sent for samples arrived promptly Still looking but will keep you on my list”

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Posted 1 year ago

“Delivery was late and the driver was not very accommodating to manage the new arrangements that were needed due to the change in the delivery window”

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Posted 1 year ago

“We have received our samples and will be ordering soon”

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Posted 1 year ago

“The flooring was at a good price, delivery was a bit expensive and didn’t turn up on the correct day.”

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Posted 1 year ago

“Great colour, really happy with my choice!”

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Posted 1 year ago

“Very good service very good product.”

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Posted 1 year ago

“Good quality speedy service looking to buy more from you very shortly.”

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Posted 1 year ago

“Didn't receive any notification of delivery ( it's not in spam) and as I wasn't in it was left on a pallet with another address. I called the company and was very impressed with the customer service, who instantly agreed they would sent the courier back to uplift and re deliver. Fortunately the company it was delivered to had a fork lift and came out on the road and brought it to the top of my drive. Courier at fault.”

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Posted 1 year ago

“Fast delivery excellent product”

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Posted 1 year ago

“Loved the fact that you offer free samples so that I was able to see the thickness of the flooring. Website was easy to maneuver, and I am looking for to receiving the order.”

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Posted 1 year ago

“Delivery was quick, the driver was very helpful. The flooring was easy to fit and looks beautiful!”

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Posted 1 year ago

“Great and helpful staff, items arrived quicker than estimate.”

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Posted 1 year ago

“easy online ordering, great to get free samples as you can see exactly what your looking for, and quality check delivery was efficient and on time driver rang me half hour before arriving and even helped load by pallet truck into my garage excellent service . will deffo use again”

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Posted 1 year ago

“Samples were sent out very promptly thank you.”

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Posted 1 year ago

“I'm very pleased with the high quality laminate flooring, fast and informative delivery and such a polite and helpful delivery man. 🙂👍✨🌟⭐”

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Posted 1 year ago

“Very happy with my flooring and deliverey i did have an issue with a few faulty boards which they replaced without any problem at all and delivered within 48 hours so thank you and very happy would recomend and given 5 stars”

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Posted 1 year ago

“Really quick response and delivery of samples and they look good quality”

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Posted 1 year ago

“Great products quick delivery 👌”

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Posted 1 year ago

“Great samples makes it easier to choose the right colour for the floor.”

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Posted 1 year ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,656 reviews