Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,643 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,643 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

Factory Direct Flooring Ltd 5 star review on 20th February 2024

Jodie

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered on time and on re-arranged date ,well packed and no damage. my only gripe was it was only after i ordered, paid and arranged delivery date that I received a text saying the item was out of stock and delivery would be a week later”

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Posted 1 year ago

“The floor only looks good, the floor is very squeaky and we even removed it and put it on again and its still very loud. Not really happy”

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Posted 1 year ago

“Very impressed really good”

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Posted 1 year ago

“Good range and choice of products at a very competitive price. Easy to order online thanks to the website calculator ( with the exception of calculating the beading!). Excellent communication if collecting rather than delivery. Very helpful staff.”

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Posted 1 year ago

“Samples came in a very fast time I have yet to choose which is suitable for me”

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Posted 1 year ago

“Very informative and helpful!”

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Posted 1 year ago

“Delivery was delayed was told on the last minute, customer service communication wasnt good”

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Posted 1 year ago

“very good value”

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Posted 1 year ago

“Delivery was great driver could not be more helpfull material is on the floor and fabulas notice of delivery was poor wwas waiting for an email that never arrived i got a ping on my phone at six in the morning and driver phoned at 9.45 and delivary was 10.00 overall great service.”

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Posted 1 year ago

“Good product, good price, good service.”

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Posted 1 year ago

“Good quality and friendly”

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Posted 1 year ago

“Really pleased with the top quality flooring 😀 The delivery man was polite, friendly and very helpful. All round excellent quality product and delivery service 👍🌟✨⭐”

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Posted 1 year ago

“Best price in the market, Quick delivery, Prompt reply and high communication level. Highly recommend.”

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Posted 1 year ago

“Lovely floor easy to fit. Great service from the company.”

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Posted 1 year ago

“Good solid laminate flooring this is the 2nd house I have floored purchasing from D.F.L also good service”

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Posted 1 year ago

“Flooring sample sent quickly but not for me, so didn't proceed”

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Posted 1 year ago

“Sample sent out as requested”

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Posted 1 year ago

“Very helpful great service”

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Posted 1 year ago

“I never received my samples”

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Posted 1 year ago

“Excellent delivery, great quality and looks amazing fitted”

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Posted 1 year ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,643 reviews