Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,656 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,656 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had an issue with the flooring delivered. Got 32 packs and of those 8 packs were clearly different. I had 2 independent reviews of the flooring and they both stated the 8 packs must have been wrongly labelled. I sent photos and was advised to take all the boards out and mix them up. They didn’t want to know. I am so disappointed in the company. Do i recommend them in this instance no.”

Helpful Report

Posted 1 year ago

Thanks for your review. However, this was not down to the packs being miss labelled - the product is named rustic oak and is meant to replicate old rustic floor boards, a link to the web images is below this is exactly how the product is supposed to be https://www.factory-direct-flooring.co.uk/prestige-plus-12mm-mocha-rustic-oak-ac5-click-laminate-flooring-4731

Posted 1 year ago

“Ordered flooring and arrived on time. Good service.”

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Posted 1 year ago

“I am waiting for my kitchen to be fitted around your beautiful floor laid by Martyn who recommended it and has a different shade in his home . I therefore can’t as yet comment on ware yet ,but it looks good Thankyou !”

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Posted 1 year ago

“The ordering and samples sent were good! We arranged a delivery for Monday 17th of July, which i arranged to take time off work to recieve. instead it was delivered on Wednesday 12th with no one there, i had left a mobile contact number but recieved no call. The plastic cover had rips in but fortunately no damage to vinyl carpet and no rain that or the following day as left outside! Layed on the Monday 17th but missing Vinyl and Cushion Floor Anti Plas 15mtr Double Sided Tape but i had to lay it that day! Now i have this questionaire with one of the questions being who made the delivery? This i cannot answer”

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Posted 1 year ago

“I had no idea what floor would be suitable for my conservatory so I called up and received great advice. They sent me links and help emails to enable me to choose the right product. From ordering right through to delivery, the whole process was efficient, friendly and informative. The flooring was delivered exactly when requested by a friendly courier that u loaded a pallet directly into my garage space. The flooring was exactly what we wanted and was really solid quality according to our carpenter. 10/10 - I will not hesitate to buy from you again.”

Factory Direct Flooring Ltd 5 star review on 14th August 2023

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Posted 1 year ago

“Good quality product delivered in rapid time.One small issue was as this was for my eldely mothers kitchen i dis not get to inspect the product within the 24 hour period.It came to light when being installed one of the boxes was damaged and warped on one corner,luckily we did not need it as my installer did a great job and looks great in my mums new kitchen.”

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Posted 1 year ago

“Still waiting on re-delivery confirmation email for delivery this Wednesday”

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Posted 1 year ago

“I really loved the free samples provided to me. The shipping was fast and amazing. Quality was great, as well as the color I needed. I went to the website directly to order my batch. But the insane high price demanded for shipping for my order discouraged me from buying. Product price was reasonable, but the shipping is just not right.”

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Posted 1 year ago

“Very good service. Easy to collect item.”

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Posted 1 year ago

“Floor is gorgeous. Love the patterns and thickness. Only reason I gave four star instead of five is that I booked in a time I would collect it. Got there and had to wait nearly 45minutes for it to be cut. Took me nearly an hour to drive there so was really annoying. Other than that, good experience.”

Factory Direct Flooring Ltd 4 star review on 13th August 2023

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Posted 1 year ago

“Excellent samples sent through promptly. Decent size so you could get a real idea of how the finished floor would look.”

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Posted 1 year ago

“Arrived on time good quality product.The only downside being one of the boxes contained a corner being warped and damaged.Due to product being for my elderly mothers kitchen i could not inspect within the short 24 hour window.”

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Posted 1 year ago

“I ordered a couple of samples and they arrived in very good time. Unfortunately, I did not proceed to buy as the colours were more 'grey' than beige as it looked on the photos and visualiser.”

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Posted 1 year ago

“Delivered on time and on re-arranged date ,well packed and no damage. my only gripe was it was only after i ordered, paid and arranged delivery date that I received a text saying the item was out of stock and delivery would be a week later”

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Posted 1 year ago

“The floor only looks good, the floor is very squeaky and we even removed it and put it on again and its still very loud. Not really happy”

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Posted 1 year ago

“Very impressed really good”

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Posted 1 year ago

“Good range and choice of products at a very competitive price. Easy to order online thanks to the website calculator ( with the exception of calculating the beading!). Excellent communication if collecting rather than delivery. Very helpful staff.”

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Posted 1 year ago

“Samples came in a very fast time I have yet to choose which is suitable for me”

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Posted 1 year ago

“Very informative and helpful!”

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Posted 1 year ago

“Delivery was delayed was told on the last minute, customer service communication wasnt good”

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Posted 1 year ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,656 reviews