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Factory Direct Flooring Ltd Reviews

4.6 Rating 9,647 Reviews
93 %
of reviewers recommend Factory Direct Flooring Ltd
4.6
Based on 9,647 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Factory Direct Flooring Ltd Reviews
Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 10th June 2024
Sara Lawrence
Factory Direct Flooring Ltd 5 star review on 10th June 2024
Sara Lawrence
Factory Direct Flooring Ltd 5 star review on 10th June 2024
Sara Lawrence
Factory Direct Flooring Ltd 5 star review on 10th June 2024
Sara Lawrence
Factory Direct Flooring Ltd 5 star review on 8th June 2024
Sara Lawrence
Factory Direct Flooring Ltd 5 star review on 3rd June 2024
Geoff Lewis
Factory Direct Flooring Ltd 5 star review on 20th February 2024
Jodie
231
Anonymous
Anonymous  // 01/01/2019
Floor is gorgeous. Love the patterns and thickness. Only reason I gave four star instead of five is that I booked in a time I would collect it. Got there and had to wait nearly 45minutes for it to be cut. Took me nearly an hour to drive there so was really annoying. Other than that, good experience.
Factory Direct Flooring Ltd 4 star review on 13th August 2023
Helpful Report
Posted 1 year ago
Excellent samples sent through promptly. Decent size so you could get a real idea of how the finished floor would look.
Helpful Report
Posted 1 year ago
Arrived on time good quality product.The only downside being one of the boxes contained a corner being warped and damaged.Due to product being for my elderly mothers kitchen i could not inspect within the short 24 hour window.
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Posted 1 year ago
I ordered a couple of samples and they arrived in very good time. Unfortunately, I did not proceed to buy as the colours were more 'grey' than beige as it looked on the photos and visualiser.
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Posted 1 year ago
Delivered on time and on re-arranged date ,well packed and no damage. my only gripe was it was only after i ordered, paid and arranged delivery date that I received a text saying the item was out of stock and delivery would be a week later
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Posted 1 year ago
The floor only looks good, the floor is very squeaky and we even removed it and put it on again and its still very loud. Not really happy
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Posted 1 year ago
Very impressed really good
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Posted 1 year ago
Good range and choice of products at a very competitive price. Easy to order online thanks to the website calculator ( with the exception of calculating the beading!). Excellent communication if collecting rather than delivery. Very helpful staff.
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Posted 1 year ago
Samples came in a very fast time I have yet to choose which is suitable for me
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Posted 1 year ago
Very informative and helpful!
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Posted 1 year ago
Delivery was delayed was told on the last minute, customer service communication wasnt good
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Posted 1 year ago
very good value
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Posted 1 year ago
Delivery was great driver could not be more helpfull material is on the floor and fabulas notice of delivery was poor wwas waiting for an email that never arrived i got a ping on my phone at six in the morning and driver phoned at 9.45 and delivary was 10.00 overall great service.
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Posted 1 year ago
Good product, good price, good service.
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Posted 1 year ago
Good quality and friendly
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Posted 1 year ago
Really pleased with the top quality flooring 😀 The delivery man was polite, friendly and very helpful. All round excellent quality product and delivery service 👍🌟✨⭐
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Posted 1 year ago
Best price in the market, Quick delivery, Prompt reply and high communication level. Highly recommend.
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Posted 1 year ago
Lovely floor easy to fit. Great service from the company.
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Posted 1 year ago
Good solid laminate flooring this is the 2nd house I have floored purchasing from D.F.L also good service
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Posted 1 year ago
Flooring sample sent quickly but not for me, so didn't proceed
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Posted 1 year ago
Factory Direct Flooring Ltd is rated 4.6 based on 9,647 reviews