Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,647 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,647 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

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“Sample not yet arrived”

Helpful Report

Posted 3 years ago

“Hello.. jst want to say from beginning to end.. was happy with 1 the help over the telephone and two with the order and the delivery guy was so nice.. I would definitely recommend this company to everyone.. such a professional service throughout ! Thank you jax Cowdall .. Liverpool x”

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Posted 3 years ago

“My delivery hasn't arrived yet. I waited in all day on Friday. I have been in touch and I am waiting a response regarding the location of my purchase”

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Posted 3 years ago

“Excellent company, prompt and efficient, care about their customers . Will use them every time after being totally ripped off by the warehouse one based in Ireland who sent me a faulty product and insisted i drive it back 400 miles for a 50 % chance of a refund make Factory Direct flooring look like absolute saints. Used them before and they took back unwanted packs with in a few days”

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Posted 3 years ago

“Excellent service and extremely helpful staff.”

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Posted 3 years ago

“I ordered samples which arrived quickly and are very good quality.”

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Posted 3 years ago

“I rang initially and even though he was about to finish work, the person on the phone took time to answer my query and even offered to email me the order. He went above and beyond. The flooring arrived quickly and we are very pleased with the product at such a reasonable price.”

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Posted 3 years ago

“Orders a sample and wrong one came ordered another and never arrived gave up eo t use again”

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Posted 3 years ago

“Great service competitive prices excellent delivery”

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Posted 3 years ago

“Great product at very keen prices but also backed up with great Customer Care”

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Posted 3 years ago

“Verry fast services”

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Posted 3 years ago

“Very friendly and helpful service from Lucas Williams. Will recommend and definitely order from FDF ltd again.”

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Posted 3 years ago

“Excellent service, a really helpful and efficient company. Great range and excellent prices.”

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Posted 3 years ago

“I did not purchase any flooring from you. Only a sample, I got the product elsewhere at a cheaper price”

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Posted 3 years ago

“Lots of great choice with good sized samples,fast efficient service very pleased with everything.”

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Posted 3 years ago

“Products didn't arrive on day of delivery. They were promised five days later on a morning delivery. It didn't show up. I emailed the office and no reply. Still waiting days later”

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Posted 3 years ago

“I ordered sample from factory direct flooring. I got the sample next day itself. Thank you very much”

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Posted 3 years ago

“looks great i love it”

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Posted 3 years ago

“Very good company,great prices ordered my flooring but asked if they coul delay delivery for a few days & they did the vinyl flooring I purchased is of good quality especially for the price I paid”

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Posted 3 years ago

“Fantastic product, great price, very easy to lay, packaged perfectly and all round good product and great service”

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Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,647 reviews