Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.62

4.6 Rating 9,649 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,649 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We didn’t choose flooring from the company - did get some great samples that arrived promptly and no hassles otherwise ;)”

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Posted 2 years ago

“Flooring was good quality, delivery was quick & was kept updated with my order. Will definitely order from here again”

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Posted 2 years ago

“Received the sample the next day. Flooring delivered on time. Good quality flooring at a reasonable price”

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Posted 2 years ago

“Awful service, order was apparently cancelled the day after i order. Never received an email, wasnt offered an alternative which meant I spent a whole day waiting for a delivery that was never going to arrive. Contacted them to be told to place another order. No sense of empathy or good service. Will not be ordering again. Would urge every reader not to order. A company who doesnt think about any kind of customer service. Awful experience!”

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Posted 2 years ago

“Very annoyed to order vinyl that says it is in stock on the website and allows you to pick a delivery date and pay, only to get a phone call a day later (after I’d booked someone to fit it) to say it was out of stock and wouldn’t be in stock for 3 weeks. Factory Flooring Direct’s solution to this, did I want to order the 4m width (and pay the extra) instead of the 3m and cut off the excess? Or did I want a more expensive vinyl? No thank you to both! Only positive was a quick refund process. I understand in these difficult times that trying to get peoples business is important, but falsely advertising something to be in stock when it isn’t then asking them to buy a more expensive vinyl or one that is the incorrect size, is not the way to do business and just feels like a dishonest way to trade and makes the customer feel conned into spending more money.”

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Posted 2 years ago

“Very helpful when I requested information about laying real wood flooring on screed. Several other tips regarding laying Factory Direct flooring were also offered.”

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Posted 2 years ago

“Very helpful and informative. Before placing the order, I had a long telephone conversation with a member of the team which helped me to understand better the product I wanted to buy. Delivery was fast and on time and I am very pleased with the quality of the floor I purchased. Thank you team!”

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Posted 2 years ago

“Arrived on time very helpful delivery driver , went beyond . Thankyou The flooring seems good quality, just what we were after. Hope to order more”

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Posted 2 years ago

“Disappointed with delivery service. No notice of when floor would be arriving. I received a mid morning text to say it would be arriving that day between 9-5 and within an hour, received a phone call saying it was outside house. I was however in work over an hour away so flooring was left on my driveway in the rain all day at risk of theft. When I got home to store flooring in the dry there was a note stating that it was my responsibility to confirm all material is correct and undamaged but there was nobody in the house at delivery to even sign. This is not a cheap amount of flooring so disappointed with the whole delivery process. Thanks Sean Cochlin”

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Posted 2 years ago

“Hello, I did not order any flooring, why does it say I have recently ordered from you?”

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Posted 2 years ago

“Great samples sent out we have chosen one of them so soon will be ordering 76sq Mars.”

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Posted 2 years ago

“The service i received was of the highest standard.”

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Posted 2 years ago

“Very good company to deal with. We picked up our order from Nuneaton, quick and easy. We were also able to get some other samples of laminate flooring while we were there from a very helpful member of staff. Well done. I be using your company again. 👍”

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Posted 2 years ago

“Very helpful.”

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Posted 2 years ago

“Delivery on time in excellent condition”

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Posted 2 years ago

“Excellent service and fast delivery”

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Posted 2 years ago

“Good service sent out samples promptly. Flooring looks good quality .”

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Posted 2 years ago

“Swift delivery brilliant quality”

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Posted 2 years ago

“Hi Karl was really helpful and knowledgeable making sure that I had everything I needed. Great customer service”

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Posted 2 years ago

“Very efficient in sending samples. Appeared good quality and website was user-friendly. Unfortunately we just happened to see a floor elsewhere which we preferred: not cheaper just different!”

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Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,649 reviews