Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.62

4.6 Rating 9,648 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,648 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

Factory Direct Flooring Ltd 5 star review on 20th February 2024

Jodie

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received the free samples very quickly. Ordering the LVF planks was quick and easy as I knew how many packs I needed to replace the ones which were destroyed when my 18 months old flooring was removed due to a leaking pipe under the floorboards.i must say the edge which clicks in breaks off easily. The planks can get scratched too when heavy objects are dragged over them.”

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Posted 2 years ago

“Great service, will definitely be ordering”

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Posted 2 years ago

“Great floor, delivered on time.”

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Posted 2 years ago

“More white/grey. Sparkly or marble looking samples please. 8 poplar Shaw, waltham abbey, Essex, EN9 3NJ. I really want to get my floor done. Thankyou. Any samples LVT greatly appreciated.”

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Posted 2 years ago

“I sent for a sample. It arrived. I am happy with it but not sure what I am going to do yet .but thankyou.”

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Posted 2 years ago

“I've used Factory Direct Flooring before and was extremely satisfied with the product, the price and very efficient delivery service so it was easy to return to them this time. Same efficient service and great product.”

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Posted 2 years ago

“Not to the fitting standards of many other types used. Time consuming when fitting some go together ok some don’t .”

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Posted 2 years ago

“Very helpful team. Ordered a product that would have taken weeks to ship. They reached out to me and helped me order something faster. Thanks guys!”

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Posted 2 years ago

“Excellent sample service, they really cover all bases for your flooring requirements. Highly recommended”

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Posted 2 years ago

“So far have only got as far as ordering a free sample, but that did arrive mega promptly and the quality was excellent, so I will be ordering the full quantity required.”

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Posted 2 years ago

“Lovely flooring. Fantastic customer service. The gentleman in the office specially arranged next day delivery as needed item quickly and walked over to the warehouse to sort this for me. Excellent all round so thank you very much”

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Posted 2 years ago

“Ordered two samples from Factory Direct, so I can check quality and colour. Easy to order and quick delivery, I'm looking to order from them soon”

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Posted 2 years ago

“Looks even better than I expected. Excellent quality.”

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Posted 2 years ago

“Thank you for great service and excellent delivery”

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Posted 2 years ago

“Great product Great service 5 Stars”

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Posted 2 years ago

“Link delivered folded in half. It has left a stretch marks along the middle of room. Not pleased with this at all!”

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Posted 2 years ago

“Delivered on time good quality flooring”

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Posted 2 years ago

“Delivered on time, looks lovely now it’s down , reasonable price, not much more to say really except we bought it on others recommendation”

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Posted 2 years ago

“Superb”

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Posted 2 years ago

“I ordered samples of vinyl and they arrived very quickly.”

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Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,648 reviews