Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,656 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,656 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well, this is the third time I’ve use this company been first rate before, but they let me down this time. I’m replacing the click vinyl flooring I ordered last time didn’t really didn’t work. It kept on clicking, so this is why I have replaced it with normal vinyl flooring down on at roll. It could be my floor. It’s not fully level. The problem this time the delivery was 24 hours late no information saying why it wasn’t until I contacted the company closed at 5 o’clock when the product came a full 24 hours later at 17:20hrs the driver complained and said it’s too heavy I can’t lift it, I looked at them and was very puzzled because I’ve only ordered 2.5 m x 3 m, but What came was 3 m x 6 possibly I have not measured the remainder. It’s just dumped in my garage. However, at the end of that the product is fantastic. It looks brilliant. I wish I had ordered this first time instead of the expensive click vinyl which didn’t work.”

Helpful Report

Posted 1 year ago

“Adding rooms to the website to automatically calculate how much flooring we needed was a bit of a mess and it only suggested a premium underlay meaning we didn’t know how much of the lower cost underlay we needed to order and had to guess. We also ordered a sample of a flooring and then when we came round to ordering it (within a week of receiving sample) we could not find it on the website anymore so had to go with a different one. Delivery was good and flooring looks fab now it’s laid.”

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Posted 1 year ago

“Good website, great range, costs good, and 2 free samples enjoyed. BUT, the colour of herringbone tile we like came as a laminate, and is unavailable as vinyl, so we cannot buy from you, which is a pity.”

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Posted 1 year ago

“Product is good but the delivery service is poor”

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Posted 1 year ago

“Provided an excellent service. The vinyl floor arrived very well packed and in perfect condition. We were very happy with flooring which we feel is good quality for the price”

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Posted 1 year ago

“Fast delivery. Beautiful flooring, really brought my 50’s diner inspired kitchen together. Wish I could upload a pic! Will be purchasing from this company again, cheapest I found too!”

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Posted 1 year ago

“Superb selection of high-quality flooring, at a very reasonable price. Samples sent completely FOC, and arrived the next day! The Brushed Oak finish is gorgeous!”

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Posted 1 year ago

“Good quality flooring, efficient delivery and I'm very happy with it”

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Posted 1 year ago

“Ordered 2 samples very good quality and fast delivery just waiting on the fitter to give me a date so can order”

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Posted 1 year ago

“I ordered some samples of flooring as I couldn't decide which one to go with. Very easy to use their website and to order. With very quick delivery! Now to make my mind up!!”

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Posted 1 year ago

“Excellent service product samples sent did not match display version”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“Will be buying from one of the samples I received when I move house next 2 months”

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Posted 1 year ago

“Everything spot on”

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Posted 1 year ago

“Quick and efficient delivery”

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Posted 1 year ago

“Super company to deal with and great quality flooring. Delivery man was superb thank you”

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Posted 1 year ago

“Samples arrived quickly. Nice quality. Good service.”

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Posted 1 year ago

“Lovely piece of vinyl, delivered with care and looks super in my bathroom. Very happy with this purchase.”

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Posted 1 year ago

“When/if I decide on your product I will put in an order. Thank you.”

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Posted 1 year ago

“Great product fantastic company”

Helpful Report

Posted 1 year ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,656 reviews